Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“It came really quick see how long it last this drill see what happens on after care”

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Posted 4 years ago

“Tool was fine, but the box looked like it had been in a pond, I can not use the original box to store the hedge cutter in as it was so badly damaged, so it is just in my shed now with no actual box, bit dissapointed really”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear of your concern. A member of our customer service team will get in touch to address this for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Good website and delivery next day was available and carried out.”

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Posted 4 years ago

“Price and delivery were very good, have not tried the Marched pressure washer yet, but it does not seem to be the same as advertised on your website, which states that it has a variable pressure gun. Mine does not. Rather disappointed.”

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Posted 4 years ago

Hi, thank you for your feedback. A member of our customer service team will reach out to you to extend our support and reassure you regarding your purchase. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Drill case arrived with the corner bit snapped off. Which was disappointing as the case itself was the intended long term investment. Others wise product seems as described. Havent tried the drill bits yet”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear about the damage to your case – a member of our Customer Service team will reach out to you to address this concern for you. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Works ok, bit dented on arrival ☹️”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“Happy with purchase,would get more if some prises were lower !”

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Posted 4 years ago

“The item was delivered promptly, however, an opportunity was taken to include a small, heavy box of nails within the toolbox containing a nail gun that would have been acceptable except that no additional packaging was included to prevent the box of nails from damaging products within it during transit. There are significant voids in the toolbox provided as it's used for a number of configurations so consequently, during transit, the box of nails damage documentation and dislodge items from the foam but the gun seems to have been sufficiently robust to withstand the undesirable tumbling and repeated impact. All this could have been avoided by placing suitable additional packaging inside the toolbox. A very cheap solution could have been used to prevent damage; fortunately for me this was limited but for others it could be significant. I have therefore awarded acceptable; greater consideration and thought packaging the item would have achieved a higher mark. Please improve your processes to help customers to receive items in acceptable order.”

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Posted 4 years ago

Hi , thank you for the feedback. We would like to reassure you that we are constantly monitoring our packaging procedures to get the balance right between minimum waste & ensuring parcels arrive undamaged . Happily on this occasion it would appear that the packaging has done its job . Thanks for your order - dave@powertoolworld.co.uk

Posted 4 years ago

“Sadly my Makita mitre saw I ordered was faulty!! The original online order & delivery was spot on. However! When I took it out of the box & released the locking pin it made a horrible clunk & the guard got stuck. I did try & rectify this myself as I was desperate to use it. But it kept doing the same thing! I called powertool world who arranged a return very efficiently & I was going to have a replacement but after a couple of calls/emails I was left feeling not too confident & was also worried of another turning up faulty with extra hassle & valuable lost time without a saw I desperately needed. I requested a refund & was told I could. The saw was returned last Wednesday10th feb by DPD. As of yet monday 15th Feb I have heard nothing from powertool world to say they have their saw back & still at this point NO REFUND!! I do hope someone with authority see this review & I get my refund sooner rather than later,as when you order a product they take your hard earned money immediately! I will of course update my review happily when I have the money in my bank! I have since bought an identical saw locally,cost me £15 more but guess what? It works!! Karl. A carpenter of 35yrs”

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Posted 4 years ago

Hi Karl , thanks for the feedback. We are really sorry that you discovered a fault on first use & are happy that you managed to source a replacement locally. I can assure you that your refund has been processed our end but may take a day or two to progress through the banking system. kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Lack of clear information on back orders”

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Posted 4 years ago

Hi , thank you for your feedback. We would like to apologise that we have no stock of the guide rails in question but can confirm we are due a delivery next week. Thanks for your order- dave@powertoolworld.co.uk

Posted 4 years ago

“Not so helpful when I wanted to change tool for a different model .”

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Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise that our exchange policy didn’t meet your expectations on this occasion . Thank you for your order- regards dave@powertoolworld.co.uk

Posted 4 years ago

“After ordering a Dewalt Planer it was dispatched within 3 days which is very good, unfortunately the address label had my name cut off thereby each time I enquired about its delivery it had not arrived. Consequently I ended up phoning Power Tool World who told me it had been delivered. I went to the delivery address to be told yes it is here but I opened it because my name was not on it and it was due to be returned that day because it had been with him for 7 days.”

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Posted 4 years ago

Hi John , thanks for the feedback. We are surprised to read this as we can see from the tracking that your parcel was delivered to your chosen address the day after you placed the order. Happily , you now have your delivery. Thanks for the order , dave@powertoolworld.co.uk

Posted 4 years ago

“Had every item I wanted in stock”

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Posted 4 years ago

“Happy with order and delivery, however the item was incorrect and I had to pay £27 postage to return.”

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Posted 4 years ago

Hi, thank you for your feedback. We can confirm that your refund for the incorrectly ordered product has been completed for you as requested. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Good products but need to make it clearer when making a purchase if other products are also needed. I bought a radio that I can’t use as it needs a battery that is sold separately- I would of purchased them together had it been made clearer at the time of purchasing.”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry for any confusion regarding batteries for this radio. We do try to make the listings as clear as possible with “What`s in the box” and “Notes from PTW expert” Similarly, we do also have a “You might also need these” section on the same web page highlighting the compatible items you may need to purchase. Nevertheless, we will certainly review this listing & do sincerely thank you for your order. Kindest regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I was happy to receive my De Walt compressor within reasonable time. However, upon opening it there was damage and evidence of possible use. The feet were damaged and consequently the compressor was off balance. I reported this and was offered £10 to keep it. This does not even cover the cost of replacement feet. Now have to return it and haven’t been able to use it. Not happy about that😪😪😪”

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Posted 4 years ago

Hi & thanks for the feedback. We would like to apologise again for the damage sustained in transit & to reassure you that it is indeed brand new and unused. Once our customer service team are back working on Tuesday we would be more than happy to arrange collection of the damaged compressor and issue a replacement or refund . If you require any assistance in the meantime please contact me directly. Kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“Was surprised the tools did not come in de walt packaging wondering whether genuine products?”

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Posted 4 years ago

Hi , thanks for the feedback. We would like to reassure you that we only supply brand new , UK sourced genuine products directly from the manufacturer & as such can confirm that your tools are indeed genuine. Apologies for any confusion, kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“Very happy with the product (Bosch impact driver) and the delivery timing was as promised. The main concern was that the driver was packaged in a plain white cardboard box with minimal packaging giving the impression of a none genuine product. As the driver is a gift, then I am concerned regarding the perception by the recipient.”

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Posted 4 years ago

“My Bosch hedge trimmer was received in a pretty battered/torn box. I had a confirmation with the delivery company and photographed in case there was an issue. To date, the tool is performing so hopefully no damage has occurred. I thought the box could have been covered/wrapped to avoid any issues ?”

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Posted 4 years ago

Hi, thank you for your feedback and for bringing this to our attention. We are constantly looking to improve our packaging process trying to find the right balance to ensure your purchase arrives safely whilst minimising our carbon footprint. Nevertheless, this shouldn’t come at the cost of you receiving damaged boxes, so we will look into this further. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews