Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Very happy with the tool. But...... the packaging could be better. When I opened the box the carry case was cracked and clearly had been kicked. 😩”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear that your case arrived damaged; a member of our customer service team will be in touch shortly to extend our support. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Pretty easy site to use, but still had to ask my girlfriend for help. Also I had a speedy delivery.”

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Posted 4 years ago

“Item loose in packaging, Delivery good. Competitor offered same deal but much cheaper.”

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Posted 4 years ago

Hi, Thank you for your feedback. I am sorry your order arrived loose - we do provide ourselves on packing orders safely and securely so we will look into this to see what happened. Similarly with the pricing, we like to think we are very competitive, so again we will look into this. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Tool seems in good condition but was not in a box, just in flimsy wrap and packaging was damaged in transit. I expected it to be in a makita box as it’s new.”

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Posted 4 years ago

Hi, thank you for your feedback. We would like to reassure you that we only supply genuine and UK supplied original manufacturers products. That said, occasionally product bought in bulk is reworked into individual packaging in our warehouse. Please be assured that the tool you received is indeed brand new. Thank you for your order. Ian@Powertoolworld.co.uk

Posted 4 years ago

“Buying the hedgegecutter: dealt with very efficiently, delivery arrangements excellent - would have merited excellent comment. Registering in order to get a third year guarantee; it was too long requiring so many details and what made me more than cross was when the name of every organisation that I have dealt with online was listed ... from online card provide, my Bank, my medical prescription organisation etcetera, etcetera. I was appalled. I would not complete registration, preferring not to received a third year guarantee sooner than risk giving more personal information.”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry the registration process didn't meet your expectations. Unfortunately this process is something out of our hands and not something we can improve or amend, but we will feedback your comments to our contacts. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“It would’ve been five stars but only because the blade was fitted correctly”

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“The company was let down by its delivery choice (DML). The delivery driver incorrectly notified that I was not at home and did not deliver - sending a picture of a door from another house. There was no way to contact anyone to advise the driver had. It come to my address. I had to leave a prearranged meeting with friends the next day to take delivery - the driver found the right address this time. Mistakes happen but getting the address right is basic for a delivery company - and having no contact with the driver is just plain stupidity. Other delivery companies call you and check - they give their numbers out and they find the right address! So as good at the tool may be I don’t want To use a company that uses this delivery company.”

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Posted 4 years ago

“I was looking at a specific cordless chainsaw and an internet search threw up Powertoolworld as the best value option. The value of my order (£200) qualified me, I thought, for free delivery, however, when I came to pay I was dismayed to find a significant surcharge due to my Scottish postcode (still mainland UK, on the main arterial link between Aberdeen and Inverness). I phoned PTW direct to try and find a solution but was advised that their courier called the shots. They were also unable to dispatch by ParcelForce, who don't discriminate by postcode. Disappointed, but not discouraged, I resorted to a popular internet marketplace and found the same 'saw for only £5 more, with P&P included. . . result! Imagine, then, my confusion to discover that the seller was. . . PTW! I may be wrong, but I suspect that PTW are charged commission by the online marketplace, so by my reckoning they would have been better off compromising with me when I phoned them...? Hey ho. . . Anyway, the 'saw arrived quickly, was as described and expected, and I'm very pleased with it.”

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Posted 4 years ago

“Quick delivery.”

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Posted 5 years ago

“Bought on Friday but even though I had PayPal receipt no acknowledgment from PTW till Monday and I had to email to get response wasn’t sure they had received the order”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry you didn’t receive your order confirmation as expected. These occasionally do get diverted to junk/spam folders so we would recommend that you check in these folders, but we are pleased you have received a copy in the meantime and thank you for you order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“I bought a thing. They sent me a thing. It was a thing. It arrived. I was satisfied. Now they want an essay about it, which is annoying, and a good reason to buy from a shop instead next time, alongside all the other good reasons to buy from local shops and not online retailers.”

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Posted 5 years ago

Hi, thank you for your feedback. The option to leave a review is optional, you don’t need to submit one if you don’t wish to. Reviews left by customers however provide useful information for other potential purchasers of the tools you have purchased. Thank you for your order. Ian@Powertooworld.co.uk

Posted 5 years ago

“The saw stand arrved intact, but it was touch and go. The box was extremely badly damaged and only for the internal packaging would have resulted in damages.”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry to hear your order arrived somewhat dishevelled. I will look into this with our courier partner to see what has happened as clearly we don’t dispatch orders in this condition. If you have any issues with the stand please don’t hesitate to get in touch so we can support you. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Was suppose to be with me on a Wednesday and didn’t turn up till the following day with no exclamation.”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry your order arrived later than you expected. Looking at the order submission I can see that you ordered on the free 1-3 day delivery service, meaning that the order was delivered in this window. I hope this helps. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“happy with XL tool box. and delivered quickly. all good”

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Posted 5 years ago

“Quick delivery was very handy”

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Posted 5 years ago

“The Makita drill is advertised as SDS+ but isn't and doesn't say so on the box either”

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Posted 5 years ago

Hi, thank you for your feedback. We would like to confirm that the Makita DHR171Z is an SDS+ machine. Please contact us at your earliest convenience so we can reassure you as such. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Parcel delivered in good time but both blades had been opened! The spacer washers, which trend say come with the blades, were missing, when i phoned power tools they said they did not come with the blades! Good job i didn,t need them then!”

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Posted 5 years ago

“Provided us with the product we ordered , but...........Delivery was disappointing. We were told to expect delivery on Thursday at a specific time and that the item would be left on the doorstep ( after the delivery driver had taken a photo as evidence ) . It could NOT be left with a neighbour. In the event it was delivered on Friday and left with a neighbour ! Inconvenient for him as he was working from home. Fortunately we are on good terms with our neighbour.”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry your order was subject to a delay and your instructions not followed by our courier partner. I am pleased however that you are now in safe receipt of your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

“Spoke to somebody over the phone who is actually no help whatsoever usual story with Internet company. Product arrived swiftly, and for a good price.”

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Posted 5 years ago

Hi, thank you for your feedback. I am sorry the support you received wasn’t as hoped for. If you have any outstanding queries or concerns regarding your purchase, please contact me directly. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 5 years ago

Power Tool World Reviews