Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“good service not over moon with product”

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Posted 4 years ago

Hi , thank you for your feedback & for your kind words regarding our service . One of our customer service team will contact you directly to address any concerns you may have regarding your purchase. Kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“My order arrived and was missing one of the items. The box was poorly held together with minimal clear tape around the joins and had come open in transit. The customer services was very good and made quick contact. Luckily the courier came back later that day after finding the item loose in the van. So partly the fault or the couriers I suppose but I’m not surprised the box had come open. Better packaging required in future”

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Posted 4 years ago

Hi, thank you for your feedback and for bringing this to our attention. We are constantly looking to improve our packaging process trying to find the right balance to ensure your purchase arrives safely whilst minimising our carbon footprint. Thank you for your understanding while this issue was resolved for you, kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“Have brought from power world before and always been happy.. this time however even though they were very quick to respond to my queriey don't think they solved it I now need to get in touch with dewalt direct.”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry that we may not have fully solved your issue, if you need any further support please contact me directly, kind regards dave@powertoolworld.co.uk

Posted 4 years ago

“Hi made an order but only half the order turned up on time as I paid for next day delivery on all the order which turned up a day later. Not impressed”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear this and can see that due to an unforeseen issue with our courier partner, the remainder of your order was held up by a day. We hold our hands up on this and extend our apologies to you – we hope to see you return in the future. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Refunding our product that was not fit for purpose. Shame we had to pay £26.80 to return it.”

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Posted 4 years ago

“The box was half open on arrival. Looked like very bad packaging and the seal on the Drill box was broken/opened. Drill seems to be fine but very worried upon arrival.”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear this, but am pleased that all is fine with the tool itself. If you have any issues with the drill whatsoever please don’t hesitate to get in touch so we can extend our support to you. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Pleased with product and prompt efficient service Just disappointed case with tool in had broken handle but tool itself fine.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. We are sorry to hear of this; a member of our customer service team will be in touch with you shortly to discuss this. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Ordered a new Circular saw, powertool world dispatched quickly but the courier left it on my doorstep when we were out, signed on my behalf and then item wasn't present upon our arrival at home. Disappointed in the delay at sorting this as i am without the tool i ordered and required for my job. 8 working days later and they are still investigating and i am without said tool. Not sure i would shop here again, issues happen but how a company deals with problems is a good show of how they are as a company, 8 days of 'waiting for the courier to update us' isnt my problem...”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback and patience whilst we have been liaising with our courier partner to rectify this situation for you. I can confirm that we have now resolved this situation and hope that this experience will not dissuade you from ordering with us again. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“The tool arrived quickly but unfortunately faulty but I doscovered it few weeks after the purchase when I used this tool for the first time. Now I have to deal with returns etc which is very frustrating.”

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Posted 4 years ago

Hi, thank you for your feedback. I am sorry to hear this, but can confirm that the warranty turnaround for this manufacturer is very speedy and so you should have your tool back up and running in a short space of time. Thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“I revieved an item that was not the one in the pictures. The description I saw later was correct, but the images are wrong, and showed different bits. All else is correct. Price and delivery are good, but be careful what you order and read the description.”

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Posted 4 years ago

Hi, thank you for your feedback. We are surprised to read this as on review the listing appears to be correct. One of our customer service guys will be in touch shortly. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Great service & quick delivery will recommend to family & friends”

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Posted 4 years ago

“price is really very low”

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Posted 4 years ago

“Delivery was okay and on time my only problem was no dust attachment with saw you would think for health reasons that would be supplied as standard with any saw so maybe down to Dewalt or maybe the buyer ie Power Tool World. an Important part of the tool look after the Human...would have given it 5 stars otherwise (Me things Dewalt at fault)”

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Posted 4 years ago

Hi, thank you for your feedback. I do understand your perspective on this, but sadly the intention with the professional tools we sell is that they will be used in conjunction with a dust extraction system which is why the manufacturer provides a dust extraction spout. I hope this clarifies a little, and we do sincerely thank you for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Large package for a small item. Could have gone in padded envelope. Very disappointing. Please help save the planet by responsible packaging.”

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Posted 4 years ago

Hi, thank you for your feedback. We are very conscious of our footprint on the environment and use as much recyclable packaging as we possibly can to minimise our impact, whilst also using just enough packaging to ensure the safe arrival of our customers orders. Thank you for bringing this to our attention and also for your order. Kind regards, Ian@Powertoolworld.co.uk

Posted 4 years ago

“Wrongly advertised product , thought i was buying 1800w 110v circular saw , i was rather annoyed when i recieved a 1570w 110v saw ,took a full day to get an answer why ,when i was really needing to use it , so it would have been like 3 days without a saw , ended up just keeping it as i really needed 1 to use”

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Posted 4 years ago

“Sent out a damaged unit. They did arrange collection for returning but they wanted us to take it somewhere else for collection. We did get a refund but it could have been handled much better in my opinion.”

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Posted 4 years ago

Hi, thank you for your feedback. We are sorry that your item was damaged during transit. We are somewhat surprised to read this as we can see the return was collected directly from yourself & refunded as soon as we received it back. Thanks for your order, kindest regards, ian@Powertoolworld.co.uk

Posted 4 years ago

“Made me unhappy regarding the packaging, expected it to at least arrived in its original box, not a flimsy white box that will not last and protect the tool. All other Bosch tools I've bought bare still arrive with the original box and inlay.”

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Posted 4 years ago

Hi , thanks for your feedback. We are sorry that the packaging fell short of your expectations but would like to reassure you of our best intentions. Occasionally bulk purchases directly from the manufacturer are reboxed into our own packaging. Thanks for your order dave@powertoolworld.co.uk

Posted 4 years ago

“Cheeper o n Amazon”

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Posted 4 years ago

“Quick delivery. prices ok”

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Posted 4 years ago

“Delivery was quick and well packaged. although I ordered a makpac 3 case and received a makpac case for a drill/impact driver combi case which was new but was branded with the tools serial numbers so seems to me that they are breaking down kits and selling off individually. did get what I ordered sort of (once the kits stickers etc were removed and all the adhesive they leave behind) this is why I gave 3 stars.”

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Posted 4 years ago

Hi , thanks for the feedback. We are sorry that this product has not met your expectations but we do say on the listing that the boxes may have kit stickers attached. Thanks for your order dave@powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews