The item was delivered promptly, however, an opportunity was taken to include a small, heavy box of nails within the toolbox containing a nail gun that would have been acceptable except that no additional packaging was included to prevent the box of nails from damaging products within it during transit. There are significant voids in the toolbox provided as it's used for a number of configurations so consequently, during transit, the box of nails damage documentation and dislodge items from the foam but the gun seems to have been sufficiently robust to withstand the undesirable tumbling and repeated impact. All this could have been avoided by placing suitable additional packaging inside the toolbox. A very cheap solution could have been used to prevent damage; fortunately for me this was limited but for others it could be significant. I have therefore awarded acceptable; greater consideration and thought packaging the item would have achieved a higher mark. Please improve your processes to help customers to receive items in acceptable order.