Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.85

“Item good but delivery bad”

Helpful Report

Posted 3 years ago

Hi Ken Lui, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear that your recent purchase of a Fein Cordless Angle Grinder has arrived damaged. This is something we take very seriously so would love to speak with you to help. A member of our customer support team will be in touch shortly to discuss matters further. In the future, if you have any other issues, please don’t hesitate to contact our dedicated customer support team who are available Monday to Friday from 09:00 – 17:00. If you visit the link to our website provided below you can choose the best way to get in touch; Contact Us | Powertool World

Posted 3 years ago

“Fast and clear service”

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Posted 3 years ago

“Dpd delivery failed to deliver item and returned it to you, not your fault though, maybe use different delivery service. Overall website was easy to navigate, though”

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Posted 3 years ago

Hi Jack, Thank you for taking the time to leave your review, we value all customer feedback. We're sorry to hear of the issue you’ve encountered with your delivery. As you can appreciate, when parcels hit the transport network issues such as this can occasionally occur. Please rest assured, we take matters such as this very seriously so we’re currently investigating matters with our courier as we look to continuously improve the service we offer all of our customers. If you have any issues in the future, please contact our dedicated customer support team on 01325 370300, or via email at help@powertoolworld.co.uk

Posted 3 years ago

“Product was good, delivery not as quick as I’m use to , but was mainly due to Dpd as there was road works going on close to my home and they said they called but they didn’t . Called customer service & they were excellent and things were soon sorted”

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Posted 3 years ago

Hi Thomas, Thank you for taking the time to leave your review, we value all customer feedback. We’re sorry to hear of the delay with your delivery, unfortunately issues such as this can occur when parcels hit the transport network. We appreciate the positive feedback regarding our customer service teams performance. We pride ourselves on delivering a first-class customer experience for all our valued customers. If we can be of any support in the future, you know how to reach us. Thanks for purchasing with Powertool World.

Posted 3 years ago

“The Fein MM 700Multimaster is very loud. Wear ear plugs! The instructions presume you have a high level of problem solving, yet that you cannot read. So, you have to tolerate meaningless images of a method and the considerable doubt caused you by the absence of any text. Unfortunately this deficit includes vital info about how you might avoid injury when trying to change Starlock accessories ("blades"). I was still uncomfortable doing this even after hours of using the tool. There is little to guide you to an appropriate accessory, an oscillation speed, or what to do if the result is poor. I fear it will be many months before I am confident in my work with this machine.”

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Posted 3 years ago

“Sadly this product is now made in China, please be be more open to list where products are manufactured.”

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Posted 3 years ago

Hi Gary, Thank you for taking the time to leave your review. We can confirm you’re correct, this product is manufactured In Taiwan. Please rest assured, this will have no detrimental impact on the manufacturing quality with the same high standards being met as when it was produced in Europe. This product is covered under manufacturer’s warranty. Should you have any further questions surrounding the product please don’t hesitate to contact our dedicated customer support team on 01325 370300 Monday to Friday from 09:00 – 17:00, or via email at help@powertoolworld.co.uk.

Posted 3 years ago

“Didnt seem to have the power..see how I feel after the second use”

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Posted 3 years ago

“Would give more stars but delivery company let them down resulting in losing 2 days off work. Overall very helpful ,easy to use site and imagine would be very quick delivery normally.”

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Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise for letting you down with the delivery of your parcels , our courier partner are usually much better than this. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Description of item (strimmer) was inaccurate. It turned out to be an inferior model, not as described.”

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Posted 3 years ago

Thank you for taking the time to leave a review, we're taking this very seriously. Unfortunately we don't have any stock left for us to inspect so were hoping you would be able to assist us by providing confirmation of your product and serial number off the machine? If you could email help@powertoolworld.com and mark the email FAO Technical it would be greatly appreciated. Look forward to hearing from you.

Posted 3 years ago

“Power Tool World were excellent in terms of competitive price and quick action but their courier was rubbish and it took three missed dates to arrive.”

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Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise that our courier partner let you down on this occasion , they are usually much better than this. Thank you for your order , kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Let down by your courier.”

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Posted 3 years ago

Hi , thank you for the feedback. We would like to apologise that our courier partner let you down on this occasion , they are usually much better than this. Thank you for your order , kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Any chance I can get an invoice ?”

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Posted 4 years ago

Hi , thank you for the feedback. I can see that we have emailed a copy invoice to your registered email address , if you require further assistance please contact me directly. Kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Delivery was average price good 1 item faulty. please reply back”

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Posted 4 years ago

Hi , thank you for the feedback . One of our customer service guys will call you back straightaway. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

“Normally dry good tstack let’s them down on my review”

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Posted 4 years ago

“Normally excellent.”

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Posted 4 years ago

“Pole Hedgecutter .Easy to use and of reasonable weight. But struggles against moderately dense hedges like holly and laurels. It needs more power. Also the battery only lasts approx 45mins even when not worked hard”

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Posted 4 years ago

“Good first impressions, base plate may be a issue but more likely my van storage. 1" cut only! but that why I bought it. Small light and very handy. 25mm mdf, 3/4" ply, easy peesy (new blade full battery). No fence! An old 18v jigsaw fence working fine. Time will tell”

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Posted 4 years ago

“Order this drill body only, arrived in good time, don’t think it is the real deal Makita? As it has now got a problem with the Chuck which to me shouldn’t happen this early on into its small amount of time I’ve had to use it, I rang the office yesterday 28th June 2021 to talk about this and had to leave two messages, no reply so very disappointed I’ve got two old approx 20 years old 18 v Makita drill drivers that are still tip top so you pay for what you get I’m afraid and it doesn’t look like anything will be done about this any time soon?”

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Posted 4 years ago

Hi , thank you for the feedback. We are surprised to read this as we can find no contact or voicemails from yourself. One of our customer service guys will give you a call first thing this morning. Kind regards – dave@powertoolworld.co.uk

Posted 4 years ago

“I was very concerned not to receive notification of my order until I rang and confirmed my email and the rest was excellent.”

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Posted 4 years ago

Hi , thank you for the feedback. We would like to apologise for the lack of confirmation email , the issue has been resolved now. Thank you for your order , kind regards - dave@powertoolworld.co.uk

Posted 3 years ago

“Website OK but the redemption process for Bosch gifts is very cumbersome and clunky and not at all consumer friendly. You don’t get an acknowledgement of the gift or an6 idea of when it’s going to arrive. This is not acceptable in this day and age !”

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Posted 4 years ago

Hi , thank you for the feedback . We would like to apologise if you are having difficulty with the Bosch redemption promotion . Please contact our Customer Services if we can be of any help or assistance in this matter. Kind regards - dave@powertoolworld.co.uk

Posted 4 years ago

Power Tool World Reviews