Name: Power Tool World
Address: Unit 6, Park 2000, Millennium Way, Newton Aycliffe, County Durham
Rating: 4.83

“Generally good, Prices are very low, quick free delivery. Reason i dont give 5 starts as its seams my tool might have been used before and its not come in original package. Tried to submit an enquiry/complain to speak with someone but no one came back to me.”

Helpful Report

Posted 3 years ago

Hello Roy, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your tool hadn't arrived in a condition which you felt was acceptable. We can't see any email or call from yourself and would have loved the opportunity to resolve this for you as best we could. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“My order was supposed to be delivered within 3 days but after no contact at all from Powerworld I had to send them an email to find out what had happened to my order. Only then was I told it hadn't even been picked. I got it after 6 days.”

Helpful Report

Posted 3 years ago

Hello Kevin, Thank you for getting in touch with us. We value all of our customer's feedback. We're surprised to hear that your order had arrived later than you had expected. We're sorry for this and we assure you this is a one-off. Our delivery success rate is usually incredibly high with our courier. We can see that your order had been dispatched prior to you contacting our Customer Support Team and that your order was delivered to you the next day. If you have any further queries, please don’t hesitate to get back in touch with our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Only reason for the low rating is the box had to be taped up by the courier as it had fallen apart in transit. Poor packing. Luckily nothing damaged.”

Helpful Report

Posted 3 years ago

Hello Tristan, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your parcel hadn't arrived in an acceptable condition, however we are thankful that your items inside weren't damaged. We always look to ensure our orders are dispatched with adequate packaging and there is a fine line between provided too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you have provided us with, we are now able to package these more securely. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“I have used Power Tool World a few times now. The products I've purchased have been at good prices and arrived quickly. When I receive my last purchase, a Makita chain saw, it appeared from damage to the box that the product may not be new. Inspecting the saw, I could see no evidence of previous use, however it had been supplied with a substitute Oregon chain, rather than an original Makita chain. This suggested to me that perhaps the saw had been a return. This may explain how Power Tool World were able to offer a more competitive price than other suppliers? The saw works fine and I am happy with my purchase. If it is a return, I would have liked to have known at the time of purchase that this was what I was buying.”

Helpful Report

Posted 3 years ago

Hello Christopher, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear of the issues you have experienced. We would like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. We have checked on your order associated with this review and can't see a Milwaukee tool purchased. This order is for a Makita battery and charger kit. If you are still needing assistance with any other purchase from us, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Poor delivery options, upgraded to Sunday delivery and then courier failed to deliver so had to wait a further week for the next weekend delivery. Option to deliver to a local collection point would be good”

Helpful Report

Posted 3 years ago

Hello Simon, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry to hear of the issue you had with the delivery of your order. We assure you this is a one-off and our delivery success rate is usually incredibly high. When reviewing your order, we can see you had placed your order on a 1-3 working day delivery with us. Our courier had attempted delivery within this timeframe but due to the missed delivery, you had upgraded your delivery date with them directly. We can see your your order is now showing as delivered. If you'd like to find out more about the delivery methods we provide, you can do so on our website here: https://www.powertoolworld.co.uk/delivery If you need any further help, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Great prices but ordered just after Xmas and delivery late probably postal strike”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear your order hadn't arrived when anticipated. Unfortunately due to an unexpected courier delay some orders have been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. Upon checking on your order we can see that this has been confirmed as delivered. We hope everything is now as expected and this doesn't stop you from shopping with us in the future for your tool needs. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Great deal let down by poor communication and delivery issues.”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear that you hadn't received your order when you anticipated. Unfortunately due to an unexpected courier delay, some orders had been unable to be delivered on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that your order had been delivered and we hope everything is now okay and that this doesn't stop you from buying with us in the future. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“I bought a jigsaw on offer with a set of blades. The company were doing a 10% off promotion at the the time but I forgot to add the code. As soon as I realised (in minutes) I sent them an email asking if the discount could be applied but never heard anything. When the saw arrived there were no blades in the package. Again I sent an email and bought some blades from Screwfix. When I opened the sealed box containing the saw I found the blades that I'd ordered so now I have a few spare blades; I told the company I'd found the blades. I got a response but I'm not sure if this was just a "hey, there's no problem, we can answer him" sort of one. Overall, I got a jigsaw and some blades but it could've been cheaper and a lot less hassle.”

Helpful Report

Posted 3 years ago

Hello John, Thanks for taking the time to leave your review, we value all customer feedback. We're saddened to hear that you were unhappy with the service you had been provided with. We always want to ensure we're providing the best service possible for both our new and long-standing customers. In your email, you explained that you hadn't received your jigsaw blades. On the same day, you then sent a further email asking us to ignore your previous correspondence as you had located your missing items within your original parcel. Our Customer Support Team had responded to both of your emails advising they're happy to hear you're not missing any items from your order. They hadn't however been made aware that you were missing any discounts due to you not using the code provided on our website. To resolve this for you now, our Customer Support Team have actioned a refund to the value of your discount back to your original payment method. We hope the above doesn't stop you from shopping with us in the future and If you are still needing assistance, please do not hesitate to contact us again. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“I ordered a Fien Diamond Cutter which arrived on time and I'm sure as descibed however, the item was a smaller diameter than I was expecting. My point is the on line listing didn't make it clear to me that there were two options regarding the diameter of this cutter and that this was the smaller version.”

Helpful Report

Posted 3 years ago

Hello Brian, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that the item you had ordered didn't meet your expectations. We always try to be as accurate as possible on our product pages and the information we're provided with comes from the manufacturers directly. We're sorry you felt this wasn't clear enough. Our listing shows that the blade you had ordered is measured at 75 x 2.2mm with the outer dimensions of 158mm x 105mm x 17mm. We can't see that you've contacted our Customer Support Team yet to discuss this however with our extended returns, you still have time to return the product back to us if this isn't right for you. If you would like to do this or if you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Very pleased with the price packaging and speed of delivery Can’t comment further as a Christmas gift”

Helpful Report

Posted 3 years ago

“Rated very good for odreing process but let down by their delivery company. 2 confirmed delivery slots were missed. The Hedge cutter has not ben used yet so unable to comment. Would have been 4 or 5* if delivered on confirmed delivery date.”

Helpful Report

Posted 3 years ago

Hello Stan, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't been delivered when you had expected it to be. We assure you this is a one-off and our delivery success rate is usually incredibly high. We can see that your order was delivered within the 1-3 working days you had selected as your delivery method, nevertheless due to our courier's delay, we have reported this to them regarding your estimated delivery window to prevent this from happening again.. We're glad that you've now received your items ordered and if you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Bit slow charging”

Helpful Report

Posted 3 years ago

“Next day delivery but took 4 days , help line was terrible , wait 20 mins get the answer”

Helpful Report

Posted 3 years ago

Hello Tony, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't arrived when you had expected this to. We always try our hardest to ensure our parcels are dispatched in a timely manner. We can see that you had spoken to our Customer Support Team and they had advised that you had chosen our 1-3 working day delivery method instead of our next working day delivery. In-line with the delivery method chosen, our courier had confirmed that your parcel was delivered to you within the requested timeframe. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Way slower to send than the others. I’ll be sticking with Ffx and its tools. Pretty average”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your order hadn't arrived when you had expected it to. Whilst investigating this for you, we can see that you had ordered and selected our "1-3 working day" delivery method. Our courier DPD have confirmed that your order was marked as delivered within this timeframe. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Good company”

Helpful Report

Posted 3 years ago

“I received my order very well. But my wife also placed an order with you for almost £600.00 it was damaged and returned to yourselves, so we did not even receive any of it and the you would not resend new items without us having to pay twice for it before you would refund what we previously ordered whith caused my problems as I needed them the following week, now she is looking elsewhere. Not sure if I would order from you agen”

Helpful Report

Posted 3 years ago

“One of the tools arrived damaged, but was replaced within a week”

Helpful Report

Posted 3 years ago

Hello Tom, Thanks for taking the time to leave your review, we value all customer feedback. We're shocked to learn that your parcel arrived with you damaged. Both ourselves and our couriers always try our utmost best to ensure that our dispatched orders arrive safely in our customer's hands. We're sorry on this occasion it didn't happen. When you raised this with our Customer Support Team, they reported this to our courier for an internal investigation and we're glad to hear that you received your replacement promptly. If you have any further queries, please don’t hesitate to contact our dedicated Customer Support Team again. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“What power tool”

Helpful Report

Posted 3 years ago

“Received the tool in good time opened the outer packaging the tool was in an unbranded box open box the tool was damaged insufficient bubble wrap to protect the tool it was loos inside the box.”

Helpful Report

Posted 3 years ago

Hello Chris, Thanks for taking the time to leave your review, we value all customer feedback. We're surprised to hear that your tool had arrived damaged. There is a fine line between providing too much and too little packaging when considering the effects excess packaging has on the environment. With the feedback you had originally provided us with, we are now able to package these more securely. We would also like to reassure you that we only sell brand new, UK supplied & genuine products directly sourced from the manufacturer. Occasionally some products are supplied in bulk & packaged in our warehouse. As requested, we can see that a refund had been actioned to resolve this for you as quickly as possible. If you are still needing assistance, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

“Hi I would have given you a very good but you failed to get the drill to me on the date you promised (birthday present) It wasn’t until I made a call that I was told that it hadn’t bed sent to delivery company (a bit of a pain as I had waited in for 2 days. But saying that the lady I spoke to was very helpful and very polite. Because of this i will still be happy to use and recommend this company.”

Helpful Report

Posted 3 years ago

Hello Martyn, Thanks for taking the time to leave your review, we value all customer feedback. We're sorry that your order hadn't arrived in your expected delivery timescale window. Unfortunately due to a courier issue some orders were not fulfilled on time. We sincerely apologise for this. We assure you this is a one-off and our delivery success rate is usually incredibly high. On checking your order, this is now showing as delivered. We hope everything is as expected and that you're happy with the item you had ordered. If you are still needing assistance with your purchase, please do not hesitate to contact our dedicated Customer Support Team. You can find our contact information here: https://www.powertoolworld.co.uk/contact Kind regards – PTW

Posted 3 years ago

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