Postman Pooch Reviews

Name: Postman Pooch
Address: Suite 210, Northlight Industries, Unit 2 Northlight House, Brierfield, Lancashire
Rating: 4.83

4.8 Rating 2,028 Reviews

96 %

of reviewers recommend Postman Pooch

4.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Postman Pooch 5 star review on 28th March 2026

652

Anonymous

Anonymous // 01/01/2019

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“I hadn’t received my original parcel but they sent me a replacement with some added extras as an apology.”

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Posted 2 years ago

Hi Michelle, I am really sorry to hear this we will work to resolve this for you asap. I have checked our support tickets and I am unable to locate any email from you regarding this. Could you drop our support desk a quick email on support@postmanpooch.zendesk.com and we will get this rectified today for you. Thanks Postman Pooch

Posted 2 years ago

“Excellent products really loved by my grand fur baby would buy a gain”

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Posted 2 years ago

“My dog loved his birthday box. Quick delivery and great quality! Pooch approved!”

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Posted 2 years ago

“I ,or rather have had several deliveries from this company and the quality is always to a high standard. I can order only the things Murphy prefers so everything in the box is used”

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Posted 2 years ago

“Ordering was really easy, delivery was very fast, most of all my dog loved his birthday cake, thank you very much”

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Posted 2 years ago

“The parcel was thrown in my neighbours bush so the cake was broken and it was much smaller than what I had expected”

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Posted 2 years ago

Hi Kelly, We're very sorry to hear about the trouble with your cake delivery. While we do use Royal Mail for our deliveries and cannot control how they handle packages, we still want to ensure you have a great experience with us. We recommend speaking with your postman about the issue to prevent it from happening again in the future. Regarding the size of the cake, our product descriptions provide detailed information about dimensions to help customers make informed decisions. If there was any misunderstanding or if you have further questions, please let us know. We're here to help and ensure you're satisfied with your purchase. I will contact you by phone today to work out a satisfactory resolution to this problem.

Posted 2 years ago

“I chose a pick and mix box as I have two dogs, one is much smaller than the other and this have me the option to tailor my box just for my boys. They both are really enjoying everything I picked, the delivery was fast and treats well packed. Will definitely be ordering from you again.”

Postman Pooch 5 star review on 29th May 2024

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Posted 2 years ago

“Dog loved it we loved card was really cute”

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Posted 2 years ago

“Love it !!!!”

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Posted 2 years ago

“What a great company! I bought two personalised birthday cakes for my 3 year old Jug Judy. I also bought Judy a birthday box packed with toys and treats and a birthday muffin which she shared with her younger brother. I also bought some natural treats to go in doggy bags for each of the 8 dogs at the party. The customer service both online and by phone call is second to none. I will definitely use this company again! Sadly, the birthday cake is out of shot in the photo below but having 8 dogs sitting and waiting for cake was quite an achievement!”

Postman Pooch 5 star review on 27th May 2024

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Posted 2 years ago

“Ordered a cake based on advertised as next day deliver ,was 2 days before my boy birthday ,received it 3 days after is birthday even tho I paid for next day delivery was only processed 3 days after ,overall never again ,dont evencare if it was good or not as it defeat it all purpose of ordering it .”

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Posted 2 years ago

Hi Paulo, Thank you for your feedback, and we apologise that the cake didn't arrive on time. We want to clarify that we don't guarantee next-day delivery on our website. At checkout, we mention that Tracked24 is not a guaranteed next-day service, so customers are aware it may take longer. This information is displayed when you select your shipping method to ensure it's not overlooked. Best regards, Ben Postman Pooch

Posted 2 years ago

“Great doggie Birthday cake, especilly with the tube of icing to personalise it.”

Postman Pooch 5 star review on 23rd May 2024

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Posted 2 years ago

“I have ordered several times from this company and it’s always very good. One item was missing from the birthday box but this was fixed extremely quickly and did not make a difference to the feel good factor of the experience”

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Posted 2 years ago

“Daisy loved her birthday present. She was so excited. The toy lasted a few minutes before it was in pieces!”

Postman Pooch 5 star review on 22nd May 2024

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Posted 2 years ago

“The website provides 2 delivery options - 24h and 48h. I’ve specifically chosen 24h as was time sensitive. The package arrived after 4 days when it was not already needed.”

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Posted 2 years ago

“Great company. Birthday box for my dogs 1st birthday was exactly as described and delivered quickly. Will definitely be a returning customer.”

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Posted 2 years ago

“Prompt delivery & one happy dog!”

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Posted 2 years ago

“Ami loved her birthday box!”

Postman Pooch 5 star review on 15th May 2024

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Posted 2 years ago

“Loved the cake. Cannot wait until Buddy can taste it. Well presented and packed Thank You Postman Pooch👍🏻”

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Posted 2 years ago

“Excellent birthday box, all the toys are fab and great quality. Arrived super fast! Thanks very much, we have a very happy birthday boy!”

Postman Pooch 5 star review on 14th May 2024

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Posted 2 years ago

Postman Pooch is rated 4.8 based on 2,028 reviews