Post-a-Rose Reviews

Name: Post-a-Rose
Rating: 4.67

4.7 Rating 2,930 Reviews

93 %

of reviewers recommend Post-a-Rose

Company Reviews

Metrics

Info

4.7

Based on 2,930 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Post-a-Rose:

Post-a-Rose.com delivers exquisite floral arrangements and gifts. Handcrafted with fresh blooms, our elegant creations are perfect for any occasion. Enjoy guaranteed UK delivery. Customise your order with cards, chocolates, or wines on our user-friendly website. Trust our prompt and reliable service for timely surprises. Experience the art of gifting at Post-a-Rose.com. Order now to make your loved ones feel cherished.

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Phone:

01624 662410

Email:

admin@post-a-rose.com

Post-a-Rose 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“flowers were lovely but were a day late getting to the address”

Helpful Report

Posted 8 years ago

“I have used post- a -rose on several occasions mostly with good service Delivering on time etc. .However there have been a couple of times when the flowers have not arrived at their best including Christmas just gone . The potted Christmas Rose had broken stems and the underneath foliage had started to die. I was told by the recipient that I would have been very disappoint with my purchase. I should have complained before but feel I have left it too late. Will be thinking twice about using them again.”

Helpful Report

Posted 8 years ago

“I ordered a product to be delivered to my home address with the intention of delivering it myself as a present. A member of staff queried my order, I am sure with the best of intentions. However what then followed was an assumption that I didn't want the order on the day that I had asked for it to be delivered. I then had to chase that up. When the order arrived, one of the chocolate items had been smashed during delivery. Then I received an email from your company confirming the cost. The email did not include the discount that had been offered and I queried this only to be told that the discount had been applied but just didn't show on the email. Unfortunately I do not think I will be ordering from your company again as I have had to make contact with you over a couple of issues and I don't think I could be bothered with that hassle again.”

Helpful Report

Posted 8 years ago

“I sent flowers to a friend a few months ago and they arrived a day late and my friend said alot of the flowers were dying when she got them. I then sent my mum flowers for her birthday and she said most of them died within a week. So disappointed! Dont know whats happened to post-a -rose. You used to be so good but dont think i will using you in future.”

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Posted 8 years ago

“Prompt delivery, classy looking box and the handwritten card was a nice touch. Little bit gutting that it was a bright red rose that got sent, rather than the black one that cost a bit more too. Thanks anyway.”

Helpful Report

Posted 8 years ago

“Good quality flowers however have been let down by delivery on 2 occasions. Customer service was good.”

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Posted 8 years ago

“postage company was very poor as i payed for next day delivery and the item didnt arrive the next day”

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Posted 8 years ago

“Unfortunately the flowers I ordered for a friends birthday were delivered a day earlier than requested. Effiecient...but not what my instructions stated.”

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Posted 8 years ago

“After several attempts to get through to Post a Rose online. I could not get flowers sent to two different addresses on any date I'd hoped for - an email from me got an automated response, which I replied to and didnt hear anything back. I tried to phone - and a voice mail took my message. I didnt get a reply. I tried online again - and got through and made an order. I had a phone call from PaR to say the flowers I'd asked for weren't available and would I like to wait until they were in or have an upgrade. It was a very sincere apology and the promise of an upgrade helped smooth my now ruffled feathers. The two recipients were very pleased with the flowers they received - allbiet several days later than I'd hoped for. So what started off badly was somewhat redeemed.”

Helpful Report

Posted 8 years ago

“Flowers came half dead! Lasted all of 2 days, for the money I should have just gone to a florist nearby”

Helpful Report

Posted 8 years ago

Dear Christopher, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers were not up to your expectations. We guarantee all our flowers for at least 7 days, however other factors such as temperature can have an impact on the lifespan of a bouquet. Nevertheless, it appears that we have failed on this occasion and therefore we would of course like to offer to send a complimentary replacement bouquet with our apologies. Kind regards, Customer Services Team

Posted 8 years ago

“The pink peonies were beautiful but didn't last that long, they only lasted about 4 days and then started dying. Some of the peonies were already starting to whilter when they arrived in the box.”

Helpful Report

Posted 8 years ago

“Peonies arrived on time, was very well packeted , but sad , after 4 days flowers was dead !”

Helpful Report

Posted 8 years ago

“i have used post a rose a few times now on this occasion no problems but the two orders prior were not to good 1st the box had been laid on its side the water had ran out the flowers were dry and the box was wet second delivery for my wife’s birthday 12 red roses only lasted 4 days i have given post a rose 1 more time as it is a easy to order for my sister in the isle of man i know i should have contacted you before now but due to work load just slipped my mind.”

Helpful Report

Posted 9 years ago

“It was a present for my Mum. Unfortunately, she wasn't in when the flowers arrived so they were taken to the post office. However, there was nothing on the note left to suggest that the parcel contained flowers, so she was in no hurry to collect the flowers. Perhaps it would be helpful to make sure that when flowers are not delivered the note left should mention that flowers are in the parcel. Thanks.”

Helpful Report

Posted 9 years ago

“The flowers were beautiful but they did not last as long as I would have liked considering the price.”

Helpful Report

Posted 9 years ago

“Sight was easy enough to navigate, a very good selection was available and the flowers were delivered promptly, The delivery came a day after scheduled so I had slight worries about their freshness. The presentation of the flowers was good. The section for leaving a gift message could be improved- manually clicking down onto the next line when space runs out is clunky.”

Helpful Report

Posted 9 years ago

“The flowers should have been delivered on the Thursday, but they were not . If they did call and nobody was home they should have left a calling card or they could have been left at the neighbours. I rang them up and the flowers were then delivered on the Friday. I didn't see the flowers so can,t really comment. However, my friend said they were lovely.”

Helpful Report

Posted 9 years ago

“I've indicated this as three stars because of the very rapid way in which post-a-rose responded to a complaint. My order of gerberas for my wife arrived in a very poor condition and were a single colour rather than the 'rainbow of colours advertised.' I made a complaint and received a phonecall the same day and the next day the right flowers arrived in perfect condition. So a one star experienced was matched with a five star way of dealing with a complaint - hence the three star review overall. I've used the company before without any difficulty so hopefully this was just a glitch.”

Helpful Report

Posted 9 years ago

“Delivery was on time. Packaging was good. Unfortunately the flowers themselves were towards the end of their life span.”

Helpful Report

Posted 9 years ago

“on receipt of bouquet I sent roses to a friend Two of mine were headless. I trimmed and soaked them but unfortunately within two days I had to throw them away. I contacted my friend and hers were the same.I made several attempts to e mail the company using the address on information re delivery etc but no emails could be accepted. I hope that these comments are passed on. I”

Helpful Report

Posted 9 years ago

Dear Christine, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers did not last as long as expect. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. We offer a 7 day guarantee with all our flowers, but it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement bouquet with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team Post-a-Rose

Posted 9 years ago

Post-a-Rose is rated 4.7 based on 2,930 reviews