Post-a-Rose Reviews

Name: Post-a-Rose
Rating: 4.67

4.7 Rating 3,002 Reviews

93 %

of reviewers recommend Post-a-Rose

Company Reviews

Metrics

Info

4.7

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Post-a-Rose:

Post-a-Rose.com delivers exquisite floral arrangements and gifts. Handcrafted with fresh blooms, our elegant creations are perfect for any occasion. Enjoy guaranteed UK delivery. Customise your order with cards, chocolates, or wines on our user-friendly website. Trust our prompt and reliable service for timely surprises. Experience the art of gifting at Post-a-Rose.com. Order now to make your loved ones feel cherished.

Visit Website

Phone:

01624 662410

Email:

admin@post-a-rose.com

Post-a-Rose 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have used post a rose a few times now on this occasion no problems but the two orders prior were not to good 1st the box had been laid on its side the water had ran out the flowers were dry and the box was wet second delivery for my wife’s birthday 12 red roses only lasted 4 days i have given post a rose 1 more time as it is a easy to order for my sister in the isle of man i know i should have contacted you before now but due to work load just slipped my mind.”

Helpful Report

Posted 10 years ago

“It was a present for my Mum. Unfortunately, she wasn't in when the flowers arrived so they were taken to the post office. However, there was nothing on the note left to suggest that the parcel contained flowers, so she was in no hurry to collect the flowers. Perhaps it would be helpful to make sure that when flowers are not delivered the note left should mention that flowers are in the parcel. Thanks.”

Helpful Report

Posted 10 years ago

“The flowers were beautiful but they did not last as long as I would have liked considering the price.”

Helpful Report

Posted 10 years ago

“Sight was easy enough to navigate, a very good selection was available and the flowers were delivered promptly, The delivery came a day after scheduled so I had slight worries about their freshness. The presentation of the flowers was good. The section for leaving a gift message could be improved- manually clicking down onto the next line when space runs out is clunky.”

Helpful Report

Posted 10 years ago

“The flowers should have been delivered on the Thursday, but they were not . If they did call and nobody was home they should have left a calling card or they could have been left at the neighbours. I rang them up and the flowers were then delivered on the Friday. I didn't see the flowers so can,t really comment. However, my friend said they were lovely.”

Helpful Report

Posted 10 years ago

“I've indicated this as three stars because of the very rapid way in which post-a-rose responded to a complaint. My order of gerberas for my wife arrived in a very poor condition and were a single colour rather than the 'rainbow of colours advertised.' I made a complaint and received a phonecall the same day and the next day the right flowers arrived in perfect condition. So a one star experienced was matched with a five star way of dealing with a complaint - hence the three star review overall. I've used the company before without any difficulty so hopefully this was just a glitch.”

Helpful Report

Posted 10 years ago

“Delivery was on time. Packaging was good. Unfortunately the flowers themselves were towards the end of their life span.”

Helpful Report

Posted 10 years ago

“on receipt of bouquet I sent roses to a friend Two of mine were headless. I trimmed and soaked them but unfortunately within two days I had to throw them away. I contacted my friend and hers were the same.I made several attempts to e mail the company using the address on information re delivery etc but no emails could be accepted. I hope that these comments are passed on. I”

Helpful Report

Posted 10 years ago

Dear Christine, Thank you for taking the time to supply a review and for bringing this issue to our attention. We are very sorry that your flowers did not last as long as expect. We do have stringent quality control procedures in place to ensure that all our flowers arrive and remain in first class condition for as long as possible. We offer a 7 day guarantee with all our flowers, but it appears that we have failed on this occasion. We have clearly let you down and would of course like to offer to send a complimentary replacement bouquet with our apologies. We have sent you a private email to discuss this further and do hope to hear from you soon so we can make the appropriate arrangements. Kind regards, Customer Services Team Post-a-Rose

Posted 10 years ago

“It's such a shame that I can't give higher score as the recipient informs me the gerbera she received were beautiful and have lasted almost 2 weeks, which I am thrilled with. The reason for the normal score is that I was so disappointed that the flowers were not delivered on the day specified and arrived a day late. I particularly wanted them there on the 11th July, as it was the lady's late husband's birthday and I wanted them there to cheer her up. They arrived the following day. I had ordered 2 or 3 days in advance so was disappointed delivery was late.”

Helpful Report

Posted 10 years ago

Post-a-Rose is rated 4.7 based on 3,002 reviews