After several attempts to get through to Post a Rose online. I could not get flowers sent to two different addresses on any date I'd hoped for - an email from me got an automated response, which I replied to and didnt hear anything back. I tried to phone - and a voice mail took my message. I didnt get a reply. I tried online again - and got through and made an order. I had a phone call from PaR to say the flowers I'd asked for weren't available and would I like to wait until they were in or have an upgrade. It was a very sincere apology and the promise of an upgrade helped smooth my now ruffled feathers. The two recipients were very pleased with the flowers they received - allbiet several days later than I'd hoped for. So what started off badly was somewhat redeemed.