I've indicated this as three stars because of the very rapid way in which post-a-rose responded to a complaint. My order of gerberas for my wife arrived in a very poor condition and were a single colour rather than the 'rainbow of colours advertised.' I made a complaint and received a phonecall the same day and the next day the right flowers arrived in perfect condition. So a one star experienced was matched with a five star way of dealing with a complaint - hence the three star review overall. I've used the company before without any difficulty so hopefully this was just a glitch.