Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was pretty poor but the installation was excellent. Getting hold of people was very difficult. Don't bother emailing them, you won't ever get a reply. I asked a question on the phone about the unit that turned out was incorrect and I only discovered that after installation, by which point it was too late. That's probably why they don't email so there's no evidence of them giving you poor info. The product is great though and as I said, I can't fault the installer. He was excellent.”

Helpful Report

Posted 4 years ago

“The Pod Point team were really helpful in dealing with OLEV and EST paperwork. The only negative is the installer badly damaged the wall when doing the installation”

Helpful Report

Posted 4 years ago

“Engineer scuffed the unit during the installation by dragging the main unit and tethered lead along the floor, making noticeable scratches to the charging connector. Tethered lead holder was drilled into stonework around the front door, I would not have put the holder on the stonework had I been given a choice. The engineer also blew a brick when drilling through to the garage.”

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Posted 4 years ago

“Took very long (almost four months), four visits from various people and lots of emails. Sarah Cottam, the project manager, tried her best and was very friendly all the way through. But the experience in general was complicated, details for the installation were misjudged and it took far too long!”

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Posted 4 years ago

“Installed a wire incorrectly, charging cable base upside down. No face masks worn and left wire cuttings in kids playroom. Gentleman who came to review work, cannot fault. Professional, covid compliant and put right faulty work.”

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Posted 4 years ago

“Installation was good. Trying to get it was a different story and the aftercare nonexistent”

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Posted 4 years ago

“Pod point were good to accept all the images I have sent to them, analyse them quickly and gave me the installation date within few days of the payment. However problem has started when my installer, Jordan told us that we have a very high ZE ( current resistance) and he can't connect the charger. He told us to contact Southern Electric distribution network which I did. SSE engineer were quick to respond and came same evening , however , their engineer said that the clamp on my inlet cable needs to be replaced but as this is not applied by SSE, I have to ask a private electrician. I tried to speak to the project manager, Sarah Cottom, in pod point through a couple of emails and a couple of calls to their customer agents who promised that she will call me. Unfortunately, Sarah Cottom did not contact me to guide me if pod point could solve the clamp issue. To speed the things up, I hired a private electrician , who put a new clamp, a new earthing cable and a new block . Once that was done, I have sent pod point the photo of this work but did not get any response as usual. I called pod point customer service and refuse to leave the phone until they put me to Sarah Cotton on line. After about 15 minutes of waiting finally I was able to speak to Sarah , who told me that she never received my emails or phone messages . I was really disappointed to know podpoint communication system . Sarah was unable to explain where did my messages go ? Anyways she booked Jordan to visit next week early morning ( despite of my request to send on my free days) . To my second disappointment , Jordan told me that resistance readings are still high and I have to change the system to get my own earth spike to change to TT system . He said he can't do this and I have to speak to pod point. Here again , I was trying to talk to my project manager and she was not responding to me emails and calls. To avoid further frustration, I have contacted the private electrician and request him to put the earth spike which he did. This time Jordan was kind to give me his personal mobile number , so I contacted him . Jordan was nice and told me that he will come within 3 days and will talk to Sarah Cotton himself to book himself to connect the charger. Jordan came to the house as promised and hurray, resistance was acceptable so he connected the charger and help us to set up the account . So in conclusion. Jordan was excellent and neat in his work, however , pod point need to improve their communication and assessment . I have sent all the images they have asked but they failed to recognise the issue. Okay but after, the issue was raised, they don't want to know me or help me to solve the issue. I have spent a huge amount to get private electrician to put an earth rod which most of other car charger company provide free, including in their package. I have also bought 5 years warranty but I am not sure how helpful pod point would be if there would be an issue in the future.”

Helpful Report

Posted 4 years ago

“Engineer was great and explained everything. However, having cancelled a day in my nhs clinic I was double booked, was told I would have to rearrange, then told it would be 9am start on that day but the guy had another appt before mine and actually wasn’t due until near midday, so I had to cancel another half day of work. Really unhappy with the customer service side of things. Has made my week so so stressful”

Helpful Report

Posted 4 years ago

“I think that the installation was generally done well. My criticism is that the installation had to be stopped due to a broken screw in the main meter board. This meant I had to hire another electrician for £80 to replace the screw which took approximately 30 minutes. If the PodPoint electrical engineer had been skilled enough he would have been able to fix it himself.. !!”

Helpful Report

Posted 4 years ago

“Good website, easy to use and informative. The only disappointment is that the entire order has yet to arrive, specifically the charging cable. I used the customer query link but have no reply as of yet. Certain I am an anomaly and will recommend Podpoint to friends and family, just need the charging cable. Please note that Elliott the Electrican was excellent. He was professional, polite and informative. Very good !”

Helpful Report

Posted 4 years ago

“Very helpful online team for completion of paperwork. Took longer than we hoped to come out and install and not a very neat job. Fitters were polite and arrived on time.”

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Posted 4 years ago

“It's all a bit confusing and complicated to those of us who are new to home charging. Covid didn't help, with everything done online rather than in person. I was given a list of electric upgrades (based on photos I sent) that were needed to allow the charger unit to be installed. I paid £100's for these, only to be told by the installer that the upgrades were not necessary. I can't be certain that was the case, but it doesn't feel great thinking I wasted so much money The charger wasn't working properly to start with. I had to ring up and Pod Point rest the device so that it charged properly. That was handled quite efficiently.”

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Posted 4 years ago

“My Pod Point home charging point is in, working, and only awaiting the arrival of my car and the charging cable from Pod Point - so I am relieved it's here ahead of time and gernally happy with the overall outcome. I had to call to chase up the installation date, and was left to handle the apparent change in OLEV forms with my car dealer myself, both of which I felt could of been handled better by pod point themselves interacting with KIA directly as part of the service to me, the customer. For service improvement, I'd suggest: 1. Don't bill the customer until an installation date is agreed or perhaps only partially billing before an agreed installation date. 2. Itemise the bill/invoice with the ordered service and additional items. 3. Make it clear that items like the charging cable are sent separately.”

Helpful Report

Posted 4 years ago

“We weren't aware of the power requirements for the Pod Point and had to have a separate electrician upgrade the power supply to where we wanted the Pod installed. This wasn't pointed out until after we paid and done the self survey. Also had to chase up the installation once we'd submitted all the documents for the OLEV grant.”

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Posted 4 years ago

“All seem to be ok. Actual unit didn’t look new to be honest , was expecting it to look brand new out of the box but it was dirty , lead covered in mud and charge connector was scratched. Definitely looks like someone has used it before. And to top it off it wouldn’t connect to the WiFi. Installer was not interested saying it’s pod points problem. Weird !”

Helpful Report

Posted 4 years ago

“The application process was a little confusing and laborious and caused me a little stress though I kind of understand why it was necessary. This was made easier when I called up and spoke to a lady that re-assured me about my concerns (mainly over photos/videos/location) The price was fair though I had to pay extra for a lock which I think should be included as standard (especially for outside the garage installations) I was kept well up to speed and the website was ok to use though I found uploading videos and pictures not that straightforward.”

Helpful Report

Posted 4 years ago

“A really mixed experience. From point of purchase to installation was one week which was excellent. Online process was smooth and straight forward. However I was asked to estimate distance to charging point from mains and 3 mtrs was the closest option which I choose. I was then asked to confirm that by email and when I said it might be slightly more I was then asked to pay an additional £32.50! When I questioned this I was told it was for the conduit, labour and extra cable. However it clearly states that cable and labour is included up to 15 mtrs. So effectively I was being asked to pay £32 for a little bit of plastic conduit. Needless to say I declined! The installation went ok but I was surprised when the guys who turned up were not wearing masks and would have entered my house without them of I had not ask them to return to their van and get some. All of this despite in the booking process making a huge thing about making sure MY site was covid secure! In short, practice what you preach. All in all though happy with the end result. A working charger nicely installed. Could have been 5* but for those two annoyances.”

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Posted 4 years ago

“Communication is the issue here. If only you could actually get hold of someone when you phoned through. Also if only they called you when there was an issue with the booking being made.”

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Posted 4 years ago

“The guy who installed it was lovely, polite, prompt, understood requirements and got on with it, very happy with that part. The only down side is I have had it 4 days and I can't get it to work. He did give me a number to ring if I had difficulties but it is only available Monday to Friday so I can't charge my car for work on Monday. I have been unable to get it to work at all - have spent ages- checked manual - downloaded app - linked it and so forth but it just won't move off blue standby. It's also quite bulky so I could not have it where I wanted so it does not reach my car where it is normally parked and I have to swap the 3 cars round on the drive when I want to charge it so it is a pain when it does not then work either... I realise I can order a longer cable but the one I have is already so heavy and such a pain to store that a longer one will be unmanageable. Thinking of just going back to charging it from normal socket. Fitting process was great but from practical point it is not good at all.”

Helpful Report

Posted 4 years ago

“Poor post purchase communication a phone call would have been better as well as email For the cost disappointed with the design of the unit it should have a retractable cable it’s poorly designed if asked I would tell Customers to do a bit more research than I did . If the unit had a retractable lead I would be happier the installation engineer was very good the best part of the experience”

Helpful Report

Posted 4 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews