My Pod Point home charging point is in, working, and only awaiting the arrival of my car and the charging cable from Pod Point - so I am relieved it's here ahead of time and gernally happy with the overall outcome. I had to call to chase up the installation date, and was left to handle the apparent change in OLEV forms with my car dealer myself, both of which I felt could of been handled better by pod point themselves interacting with KIA directly as part of the service to me, the customer. For service improvement, I'd suggest: 1. Don't bill the customer until an installation date is agreed or perhaps only partially billing before an agreed installation date. 2. Itemise the bill/invoice with the ordered service and additional items. 3. Make it clear that items like the charging cable are sent separately.