Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have over 25 emails sent to you, do you really want me to rate your total incompetence as a company? Well I suppose you asked. First off you sent me two pods!? Then off we go with the emails, you asked me what day I would like pod installing I said Friday so you made a appointments for Tuesday!? I told you I was disabled and could not be help in any way with this, you then send me another appointment for a Tuesday then you cancelled and made one for Friday then you cancelled. You then just sent someone on a random day to the wrong house this goes on….. The only good thing was the contractor who installed the pod he was a very good and got the job done eventually. Well you asked!!!!”

Helpful Report

Posted 3 years ago

“1 star review basically because the engineer could not connect our PodPoint to the internet despite trying for an hour. Hé concluded that the modem was faulty and a replacement part was needed. I have had to chase this by text with the engineer and am still waiting to hear when rhe replacement will arrive and our metter will be fully functional. It is now two weeks after the installation. The actual installation of the meter was straitforward and Ethan did that neatly and efficiently. THE NEGATIVE REVIEW IS BECAUSE THERE HAS BEEN ABSOLUTELY NO FOLLOW-UP FROM THE COMPANY ABOUT THE NON-FUNCTIONING COMPONENT OF OUR PODPOINT METER.”

Helpful Report

Posted 3 years ago

“Took too long to look at the pictures I sent you. Had to wait six weeks for you to tell me nothing could start until I got UKPN to change the fuse head.”

Helpful Report

Posted 3 years ago

“Pod Point installed sent all pictures, proof of ownership of ground and they installed a cable which is half of the length of what is required. Not fit for purpose, rang 4 times spoke to various people and still non the wiser. Wouldnt use them again in a million years customer service is diabolical.”

Helpful Report

Posted 3 years ago

“Delays to work and then extra work completed at own expense £600 for extra tails following the advice of a pod point engineer at the initial installation, which when the second engineer arrived stated that he would have completed that work as it would have been within his scope of work and that we should never have been advised as we were. Very disappointing and we are now pursuing a claim against pod point.”

Helpful Report

Posted 3 years ago

“The Electrician used the wrong cable and destroyed my walls and left wire in a dangerous position. The finish of the trunking was very poor as well”

Helpful Report

Posted 3 years ago

“Firstly you take the money upfront, before checking you can do the job. Secondly you will not run cables internally in loft space. A fact not mentioned until the quote is reviewed. Apparently this is 'policy' even if this is the best solution in certain cases including mine. This is not explained even thought it is not against any regulations. It is impossible to speak to a person to resolve any issues. All done by email which is timeconsuming and complicated in certain circumstances. Your competitors handled this much better and id the job as required promptly. Finally you are returning my money but apparently it takes ten days ! This is sharp practice when money can be processed immediately . You have had the benefit of funds for two weeks. This is sharp practice. Others be warned.”

Helpful Report

Posted 3 years ago

“The information required before the actual installation wasn't used and wasn't needed. It was hard work explaining everything before the installation and a complete waste of time.”

Helpful Report

Posted 3 years ago

“I ordered the car on 22 December your customer.service was shocking I was constantly phoning mobility. the dealer.and pod polñt it was going from bad to worse.it was a bad experience. the installer was first class he is a credit to your company regards”

Helpful Report

Posted 3 years ago

“Waited for podpoint to email me, didn’t, rang you to get started. Filled in details with attached pics, told to get water and gas pipes bonded , informed you didn’t have gas just oil, water and electricity. Got water pipe bonded, sent relevant pics to you, date set for installation. Installer arrives and says no can do until gas pipe bonded, shows him emails with pics , no joy he goes, arranged for gas pipe bonding to be done that very day, rang podpoint to confirm done and yet again sent more pics. Had to wait weeks for next installation date, finally installed but both installers informed us that they hadn’t received any pics about bonding from podpoint. Informed Citreon about this fiasco and they have confirmed they have quite a few complaints from customers and are rethinking recommending podpoint. Hope they drop you, overpriced, unprofessional and definitely no customer care”

Helpful Report

Posted 3 years ago

“You took my money and then followed on with limited communications. Installation was only after I chased, and so far it has not worked. You told me on the phone the installation didn't look like it was correct, and so far have done nothing to rectify the issue except escalate to "asset management". Poor to say the least.”

Helpful Report

Posted 3 years ago

“My complaint concerning poor service was sent to Pod Point.”

Helpful Report

Posted 3 years ago

“THE VERY WORST COMPANY I HAVE EVER HAD TO DEAL WITH .I DONT EVER WANT TO DEAL WITH THEM AGAIN.IF IT WASNT FOR THE FACT WE HAD TO DEAL WITH THEM BECAUSE THEY WERE PART OF A DEAL WITH THE VAUXHALL CAR WE BOUGHT,WE WOULD HAVE SENT THEM PACKING.AS IT WAS IT COST ME AN EXTRA £2000.00 TO HAVE OUR ELEC SORTED AND 10MONTHS DELAY IN GETTING THE POD FITTED.ORDERED ON THE 16TH AUGUST 2021 FITTED 10/5/22......REDICULOUS”

Helpful Report

Posted 3 years ago

“After a 3 hour install, it was clear that the installers were running late so they didn't explain the app features to me but gave me a small booklet to work it out for myself. The first time I used the charger it added just 25% to the battery over 16 hours. I contacted pod point and found out the charger had not been set up to the spec of the unit I purchased. They were able to do this remotely and it is now working okay. Fortunately, I wasn't planning a long journey after the first time I used the charger.”

Helpful Report

Posted 3 years ago

“The charger point was installed, when we got our Electric vehicle we couldn’t use the charger because it failed to work, 4-5 days later you returned to investigate and found a cable wasn’t even connected and was unsafe aswell as not working. This cost me £100+ In taxis to commute, as a disabled person this was very stressful”

Helpful Report

Posted 3 years ago

“I'm still waiting for you to get back to me as when the fitter installed it a wire was off and it needs replacing but I font get a response from you so I will be getting in touch with mobility again to try and get you to response”

Helpful Report

Posted 3 years ago

“A very bad experience. Poor communication from Pod Point. None of the emails had a reply facility The online form was impossible to complete. calls for help fell on deaf ears. You were in receipt of the whole of the payment for 2 months before the installation took place. Having been so disappointed with your service, the surveyor who was sent eventually was excellent and had a very nice manner. The installer too was first class”

Helpful Report

Posted 3 years ago

“Installed few yesterday, came Home to charge and is not working. Red light error message low voltage. Rang customer same evening said will do diagnostics online and some one will get touch with me. Rang 2 days later still no update even though they said have registered as priority. Not happy!!”

Helpful Report

Posted 3 years ago

“Pod Point charged me £1,600 for a 22kw charger. Then told they couldn’t fit it and could only fit a 7 kw charger which should have been free through an Audi promotion. They have refused to refund the money after nearly 4 weeks despite agreeing to do so. Customer services do not respond and I have had to seek a chargeback from my credit card company. Would never deal with them again and if I could give zero stars, I would. Dreadful customer service and appalling experience. Still not resolved.”

Helpful Report

Posted 3 years ago

“I will let my complaint to Erik Fairbairn speak for itself: "Dear Mr Fairbairn On the 28th February I paid £875 for a home charger for my Mercedes B250e. Getting this device installed was, frankly, a complete pain. Your organisation appears to be in complete chaos. Calling Pod Point is an experience that involves a flask of coffee, sandwiches and a camp bed – you know that you’re in for a long and frustrating wait. Routinely, calls take 40 minutes! You may be interested to know that when calling Pod Point, the recorded announcement states that installation will take place between two and four weeks from placing the order. This is clearly not the case. I spoke to several people (Solomon, Chloe, Joe and Gift) all of whom have been polite but appeared not to be able to move the case forward an inch. In fact, it wasn’t until the 14th March that I was told that Pod Point were not intending to process any orders before the 31st March. On the 4th April I spoke to Shahida who promised to send the case to the scheduling team who would get in touch in a couple of days. Finally, the unit was installed very efficiently by Dan on the 19th April and has already failed. I texted the engineer who advised me to call your team. I got myself some coffee and settled in for a long wait. Eventually my call was answered by Chelsea who, it has to be said, has politely and efficiently begun to analyse the problem. I have also raised a formal complaint although I have little faith that anything constructive will come out of this or that I will even get a proper response. You may be interested to know that I have spoken to Mercedes Benz who have told me that they are aware that all is not well at Pod Point and that there are problems in fulfilling customer orders. Mr Fairbairn, I’m sure that you are not comfortable with the current situation; clearly there is a need for some degree of management intervention here. I look forward to receiving your comments together with a satisfactory resolution to my complaint." I have now heard from Craig and an 'urgent' engineer appointment has been scheduled...for two weeks' time. In the meantime the unit disconnects itself every day. Needless to say,I have not heard from the owner, Erik Fairbairn (the owner). not that I expected to. You did ask...”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews