Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would! My charger will only charge at half speed on a scheduled charge (which I need to use to benefit from my cheaper overnight electricity tariff). 7 weeks on since first raising this issue! Communication is truly shocking, even now it has been escalated to complaint level and still no solution to the issue with the charger. It strikes me that this company has taken on way more than it is capable of dealing with - would strongly recommend against anyone giving this company any more business as they clearly are not equipped to deal with taking on any more customers!”

Helpful Report

Posted 2 years ago

“Salient points - unexpected charges after placing order and this home charger is slower than comparable chargers by other brands (e.g. Zappi and Ohme Pro) I ordered the pod point having had a discussion with the sales team who seemed to know what they were talking about. I had already received quotes from electricians for other EV chargers which were more competitive, but figured i'd spend more to go directly with Pod Point who offer a supply and install service. I knew I needed consumer unit tails upgrading as part of the installation as other electricians had advised the same - the pod point sales team confirmed that they would do this as part of the 'standard install'. However, this is when the trouble started - the installer arrived as planned and started the installation, but half-way through (after the wallbox was mounted and holes drilled for cables) told me that they are not qualified to do anything to do with changing consumer unit tails - the are only qualified to fit the charger (this was obviously completely in contrast to what I had been told at the time of ordering). This led to a series of delays and emails to and from my project manager (Dawn) who just seemed to reply with the same generic responses every few days - not helpful at all. I was told that (despite them telling me that everything would be included as part of the standard install) they could not complete some of the work that was required and that I would need to get my own electrician in to do some of the work and then call them back to finish the installation. Long story short, I ended up paying for a private electrician to do some of the work in order for Pod Point to complete the install - I was not offered any compensation or solutions for the misselling. The price they quote is NOT a fully installed price and they take no accountability for misleading you at the time of purchase. Furthermore, now that it is all installed, my real-time charge speed is no more than 6.8Kw (with all new upgraded electrics and nothing running in the background) and I see from online posts that others have similar experiences (Zappi and Ohme can charge at up to 7.4Kw - almost 10% faster!). In the end, I stuck with pod point because I had already started the process when the problems arose and I needed the charger ASAP. If I were to do it again, I would avoid like the plague and stick with better brands like Zappi or Ohme and get an electrician in to provide an all-inclusive price for the work.”

Helpful Report

Posted 3 years ago

“I paid for a mechanical lock and you didn't install it. It's now been 10 days, we've called you twice and you've told us you will get someone to contact us each time, and no one has contacted us. I've just tried to call you again and seem to get a voicemail whichever of the many, many options I select on your phone line. Can someone please call me as soon as possible to get this sorted.”

Helpful Report

Posted 3 years ago

“Order process was simple, communication was excellent and the engineer who installed was first class.”

Helpful Report

Posted 3 years ago

“Sent pictures through numerous times has to pull out washing machine and at least 3 pictures of the meter box this process went on for months”

Helpful Report

Posted 3 years ago

“Bad how many times have a to write this”

Helpful Report

Posted 3 years ago

“Paid the unit and installation fee up front, waited for 2 weeks to receive a non-standard quote. Received nothing, cancelled and now have to wait 5-14 for a refund.”

Helpful Report

Posted 3 years ago

“Really bad experience unit was installed by Pod Point engineer unit failed to work on the day, engineer failed to return to found fault, countless phone calls, countless managers broken promises to call back to resolve issue, missed appointment because engineer was ill which can happen but no cancellation call from Pod Point wasted a day off work and had to call them to found out why the engineer didn't turn up. It took nearly 3 weeks for an engineer to reset the software which they did remotely. Was going to use Pod Point to install at the Office definitely staying well clear of this company. One star is too much”

Helpful Report

Posted 3 years ago

“Very poor charging speed - over 12 hours to charge from 38% to full. It is no quicker than the 3 pin plug, despite website saying 6 hours from empty to full on my car make and model Very slow response to app based inquiries. Can’t link app to home charging device”

Helpful Report

Posted 3 years ago

“Very helpful on phone until payment made. We responded to emails requesting photographs etc. We then received another email advising us that, from the information given, our property looked suitable for the installation to be made and offering a date. I accepted the date and that is where your interest in your customer ends. I tried to phone with some useful supplementary information but was abruptly cut off as soon as you were given my reference number. I then sent an email and received a reply stating that someone would "reach out". They did not.”

Helpful Report

Posted 3 years ago

“1: Main fuse removed with distribution box still live so when main fuse installed power tripped on distribution box. Bad practice and very dangerous and incorrect removal can be either fatal due to the high voltage etc, or end up with a broken fuse or carrier . 2: When main fuse was refitted it has not been resealed. This suggest to me the the electrician is not qualified to remove and replace main fuse. unauthorised removal of the fuse is in breach of my contract with my supply company and may have commited a criminal act. 3: Unit not reset to full power only charging at 2kwh. Wasted 7 hours charge as needed car fully charged had to go to a charger point to finish. Had to contact service dept to get the charger set to the correct power rating. 4: Broken wood frame of porch as cable clips screwed into frame instead of into the wall? 5: Charger unit fitted to close to window sill. Can not get cable off the charger. I regret my actions to cut a small pice of the window sill but had to at the time to get the cable out and put back. I may be in trouble with my landlord now. 6: Site left in a complete mess. 7: Engineer did not show me how to set up the app or how to use the app. 8: Why am I left with the rubbish to get rid of?”

Helpful Report

Posted 3 years ago

“Didn't even get it installed. They have a online system where they want the customer to do all their work for them. The system then crashes after spending ages answering every question possible. If you phone them it's impossible to talk to a person other than sales. When you do get to a person they then hang up on you. They know their system doesn't work and they don't care. Hard to get refund. I advise anyone not to use them at all.”

Helpful Report

Posted 3 years ago

“Pod Point were rubbish Poor - in every way possible except the contract fitting company”

Helpful Report

Posted 3 years ago

“Pod point is fitted but doesn't work. Called customer services twice, replied to emails and sent images and videos of the concerns... might hear back by Friday...”

Helpful Report

Posted 3 years ago

“We have had a Solo 3 charger for just over a month and it has been a disaster. Initial setup process was very well communicated and also accommodating to a last minute change of mind with the Solo 3 charger location. But given the outlay for a unit and install is a thousand pounds, I don't think decent customer service should be a bonus. Websupport (contacted on day one) also instructed me that I had to buy a wifi range extender – something that was not flagged by the (otherwise very helpful) installer. The choice of yellow and green lights (which indicate different things) is really poor UX – you can barely tell them apart and they both appear in the same window on the unit. However, the biggest problem is with the software – the app is hugely overcomplicated, and in our case simply doesn't work properly. Web support told me that scheduling needs to be set in-app for the whole week at the same times in order for it to work properly, even though the in-app guidance contradicts this. The Solo 3 does seem to charge our car okay when the scheduling is switched off. However, we bought it because we want to schedule a charge at night during off-peak hours – like most people. In this case, scheduled charging does not seem to work properly at all. Our car is set correctly to receive charge, and should receive a full charge in ~10hrs – it has currently been charging via schedule for 11hrs and is circa 65%. I have been requesting a refund since 11th May (15 days after install) – and have asked three times since – and they keep trying to deflect into talking about 'fixing the issue'. The issue is that the product doesn't work properly. I'm currently awaiting a call back and am concerned that they will try to deny me a refund...”

Helpful Report

Posted 3 years ago

“This company is terrible! I can't believe the service and quality of accessories. They have not refunded me for returns after waiting for 6 months for them to fit. Because of a clause for 30 day return. Buyer beware I am £160 out of pocket due to their poor service!”

Helpful Report

Posted 3 years ago

“Too much upfront info . Had to keep chasing to ask for installation. Supposed to turn up today.They didn't. Couldn't phone to find out what was going on as noone was bothering to answer. Order cancelled.They are grossly unprofessional, with rubbish service.”

Helpful Report

Posted 3 years ago

“The installation was quick and straight forward. However it does not work- the car will not charge. Unfortunately did not yet have the car when it was installed. Been waiting a week for someone to come to fix and don’t yet have a time when they will. Which is problematic for charging”

Helpful Report

Posted 3 years ago

“Failed installation, tried 2 units before resolution was found. Damaged my incoming supply - very poor service, incompetent!”

Helpful Report

Posted 3 years ago

“Pod Point electricians have had 2 no-shows this week on a home install with no explanation or warning. When I ring the help desk they seem to have little clue about what's going on, can only apologise and rearrange. A complete waste of time and totally shambolic.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews