Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

Visit Website

Write Your review

Tell us how Pod Point Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial paper work is really difficult to complete and you are expected to give a lot of information. Slow at communicating. Cancelled once and guy still turned up. Next time the installer turned up at the wrong time. They don't give exact times and expect you to wait in. Eventually when the installer came he was fine.”

Helpful Report

Posted 3 years ago

“The installers didn't seem to know what they were doing and were not very communicative. We just got the feeling that they wanted to do the minimum they could. They also placed their tools on the bonnet of our sports car worth £50000 despite us asking them not to. They didn't clear up and left sharp items under our car. It was a horrible experience that I wouldn't wish to repeat. The ordering process was ok but we had to do a lot of running around and spend a lot of money getting ready for the installation.”

Helpful Report

Posted 3 years ago

“From next day onwards showed faulty flashing lights 2 days nothing happened . Pod point said will escalate .that’s it”

Helpful Report

Posted 3 years ago

“very unprofessional feed back poor Charge money for materials not used Too long to contact the office on the phone times up to 1 hour The engineer was the only good thing I would recommend”

Helpful Report

Posted 3 years ago

“Not happy pod point was installed but doesn't work”

Helpful Report

Posted 3 years ago

“I have written 3 times to Saed Hassan that I am unable to charge my car, It is now 6 days and I am still unable to charge. He disables my charge, it still won't work. I am desperate. Please help. Why can't I disable it from my iPhone myself?”

Helpful Report

Posted 3 years ago

“Not a nice experience! When they fitted and tested the charger they found our earth reading was too high and advised they would raise a job with the power company to rectify. A week later we got in touch with as we’d heard nothing only to be advised we should of raised the job ourselves! Spent the next weeks going from the electric co to Podpoint to the dealers trying to get this sorted. Getting through to Podpoint is a nightmare and when you do they just fob you off. Apparently they have no manager you can talk to either!? Luckily my partner is an electrician and just installed an earthing rod himself in the end but it still took 3 weeks for Podpoint to come out and sign it off.”

Helpful Report

Posted 3 years ago

“I have not been able to use my podpoint since it has been installed. There is an error on it and I gave been waiting for 5 days for the podpoint team to contact me. I have called daily to find our what to you are going to do and the response I get is it’s been escalated and you will be in touch! I am so disappointed as I have not been able to charge my car.”

Helpful Report

Posted 3 years ago

“An experience I would not like to repeat. Staff not properly trained, failing to pass on phone messages and e:mails. Giving out wrong information about installation costing me an extra £230. Installation team came without any information or photographs, but still managed a very good job. Would not recommend pod pont to anybody else.”

Helpful Report

Posted 3 years ago

“After submitting various images of my RCD, wall position, route etc. I was told the existing supply wasnt good enough (needed a wider cable - 10mm). This was ordered. I was then told that i needed a new RCD and breaker (was AC, A needed) and that i needed to employ an electrician to do this prior to Podpoint commissioning. I paid for this (£300+). When the Podpoint installer came, he said that i didnt need that as they install a new RCD/Breaker outside of my consumer unit anyway. I still havent had a satisfactory response from Podpoint about this. Im hugly dissapointed that i have wasted a significant amount of money.”

Helpful Report

Posted 3 years ago

“The scheduling process is horribly slow as it's all done by email. Took days for scheduler to come back to me on any queries and eventually a pre installation survey was offered but only after I pushed for it. Still waiting for a receipted invoice from the finance department. Installer on the day was excellent though.”

Helpful Report

Posted 3 years ago

“Unfortunately my experience with this company was absolutely terrible. Nobody communicates with each other therefore nobody has a clue what is going on. Appointments get booked for certain times and then the engineer turns up hours later. Was booked in for pod to be installed after paying additional costs for materials then engineer refused to do it. It truly was a living nightmare. By the time I’d finished with this company I wished I never brought an electric car.”

Helpful Report

Posted 3 years ago

“Extremely unprofessional has not been working from the time of installation. Has been send too and fro but issue not be solved. Has not been able to use the charger.”

Helpful Report

Posted 3 years ago

“Absolutely shocking experience. It took 4 months from providing the info to getting an install due to several Pod Point errors. Struggled getting a call back most days and took a lot of time getting through to them. Expected much better unfortunately. Now that the Government Grant has finished - would NOT recommend using Pod Point.”

Helpful Report

Posted 3 years ago

“A lot of stress and hassle arranging to get this installed. The installation on the day was fantastic, quick and neat.”

Helpful Report

Posted 3 years ago

“My whole experience with Pod Point was awful. Very stressful and cost money and time having to keep ringing up. Nobody replying to messages. Had to get taxi’s because car trickle charging wasn’t quick enough. I lost count of the phone calls I made each lasting a minimum of 45 mins. The Anna who was supposed to be my manager didn’t seem to exist. There was no explanation to anything. Every time I was told everything was fine I was told much later there was more to be done.”

Helpful Report

Posted 3 years ago

“The problem was you could not speak to anyone to understand anything that you were wanting to do”

Helpful Report

Posted 3 years ago

“Awful experience, would recommend people go to other companies. Had 3 cancelled install dates, poor communication beforehand. Still waiting for admin to be completed so I can complete app set up.”

Helpful Report

Posted 3 years ago

“If I could leave a lower score than 1 I would. We decided to lay the cable ourselves to ensure it was where we wanted it and very glad we did because the standard of work that Pod Point carried out was sub standard and dangerous. The engineer who came drilled a hole in the consumer unit to fit a cable and then didn’t use this hole. The consumer unit was then left with this open hole into which you can insert your finger, this hole is directly below the buzz bar so electrocution would occur if this was done. The hole that was eventually used has not got a grommet or consumer unit cable gland leaving a gap in excess of 5mm. The external pod point unit is supposed to be a weather proof box as explained in their own installation guide. Upon closer inspection where the cable enters the external unit no water proof grommet has been installed leaving the inside open to flooding from rain water. There are other parts of the ordering and booking experience that leaves a lot to be desired. Regarding the significant health and safety faults highlighted above we have e-mailed Pod Point making it clear in the subject field that there is a significant health and safety risk and 24 hours later will still haven’t had a response”

Helpful Report

Posted 3 years ago

“Awful company to deal with for anything slightly non-standard.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews