Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told and charged for an extra hour prior to installation as extra cable was required. On the day of installation the cable was routed a different way, without the need for extra cable, and it was in-situ within an hour. I was still charged for the extra hour. The engineer appeared to be in no rush to give me back the hour, and was of the opinion that we had booked 4 hours so it would take 4 hours. Contacting the project manager to discuss this matter proved tedious with very poor customer service.”

Helpful Report

Posted 2 years ago

“Awful company. It took them 4 months to arrange my installation and it turned out it was approved earlier and all the time they were blaming the DNO of the delay. They never responded or updated me and I had to call in to get any information. Absolutely awful. A joke of a company.”

Helpful Report

Posted 2 years ago

“My entire experience of Pod Point so far has been appalling, and I choose my words carefully. From the delays in communication in securing an installation date, to the incompetent initial installation engineer, followed by a charging unit that was poorly installed on the second attempt and pulling off the wall. The app is clumsy, and my charging experience has been inconsistent, with no apparent explanation for when it works and when it does not. Finally the charging unit failed entirely after just over 6 weeks, and I am currently awaiting a response to the fault raised. I will actively encourage friends to stay away from Pod Point.”

Helpful Report

Posted 2 years ago

“Pod point was not working because of a faulty connection”

Helpful Report

Posted 2 years ago

“The management of this installation left a lot to be desired my experience has not been a positive one.”

Helpful Report

Posted 2 years ago

“Initial arrangements seemed ok, but the fitter did not arrive on the agreed day. I waited in all day from 11am until 4pm and got a call just before 4pm from the fitter to say he wouldn't be able to make it. I had to ask what would happen next and how it would be arranged, I was told the job would be marked as not complete and be rearranged, but no timeframe was given. Just before the call I had emailed the schedulers and got a call to rearrange for Wednesday. I could not be there that day but my husband stayed home. The connection was installed and the pod fitted, but when I arrived home it was clear it is the wrong charger. I emailed the contact I had immediately and chased several times and I'm yet to understand how this will be rectified. I have had a response to say I selected a 2017 model but I did not do this, it is a new car so it's very clearly 2022. I was referred to PodPoint from the lease company providing the new car so again there should have been communication there highlighting it's a new car. I've not had a response to this email so I still don't have the correct charger even though I've paid almost £1,000! I would appreciate if someone could get back to me on this matter asap.”

Helpful Report

Posted 2 years ago

“I signed up on 11th April and finally got my pod point on 4th July. I won't bore you with the story, suffice to say that pod point left me to sort out all the problems with their contractors even though my contract was with them. I won't be recommending them given the service was so poor.”

Helpful Report

Posted 2 years ago

“This has to be one of the worst companies I have ever had to deal with, it has been mismanagement of installation. It has taken months to even get an engineer and then I had to pay additional costs that were not specified. They needed to order a ladder to get to 1st floor they ordered the incorrect ladder which I informed them of, the day before the engineers came I was told the latter would be replaced, of course the engineers turned up the next day with the incorrect ladder did the best they could, they then ordered a second incorrect ladder which meant the engineers were unable to complete the installation, and by the way charged me an additional 100 pounds for the hiring the incorrect ladders. Not a company I would recommend still waiting of my installation to be completed. Still have a hole in my wall which is allowing water ingress into my property.”

Helpful Report

Posted 2 years ago

“I thought the whole process was wholly uneccaptable. I was informed the engineer would install the system between 8-12. I took a morning off work to accommodate. I received no update from pod point and the engineer turned up at 1pm - I had to then take the afternoon off work. The engineer fitted the point and explained everything was in working order and he left. I then plugged my car in and it was not working. I rang the engineer who explained he would call me back in 10 mins. An hour pass and I tried to call back - he did not answer. I then called pod point who advised me to try my cable in a public charger to check it was in working order - which I did and it was working fine. So i immediately replied to the email explaining this. I received an email back the next day saying my issue had been escalated. When I rang, I was told someone would come in two working days to solve the issue. This meant they could send someone by Monday (installation was the previous Wednesday). I explained this wasn't good enough as I had no means of getting to work. It was explained to me this was the best they could do and I was offered £30 in Pod Point credits (which never came through). This was also useless as I did not have enough charge on the car to get to a public Pod Point. I had to rely on lifts from colleagues, taxis and cycling to get about over the next several days.”

Helpful Report

Posted 2 years ago

“Pod point won’t connect to app just sends me through endless circles”

Helpful Report

Posted 2 years ago

“Engineer never turned up on the specified day, turned up 3 days later. Was able to charge the car on the day the pod point was installed. Hasn’t worked since, the earliest appointment for an engineer visit is 8 days later. Brilliant customer service and car!!!!!”

Helpful Report

Posted 2 years ago

“Awful service, ordered 2 chargers and they fitted first one in wrong place! Nightmare to try and get resolved after numerous calls, emails and speaking to half a dozen people finally got correct charger installed, not a good customer experience.”

Helpful Report

Posted 2 years ago

“Well it is now showing a red light which according to the manual sys it has a fault, not bad after 4 days! and no charging. Bargepoles anyone?”

Helpful Report

Posted 2 years ago

“The actual installation was fine, but unfortunately everything prior to that was disastrous. From a payment link not working to being repeatedly told incorrect information, to then being tagged as maintenance instead of Installation the whole process took several months and I will not be recommending Podpoint as a company to do business with. I only hope that if I have any issues during my 3 year warranty I will be able to resolve them in a much shorter time than this episode has taken to conclude”

Helpful Report

Posted 2 years ago

“Disorganised when it comes to doing the job. Very quick to take the payment. Have totally lost confidence in Podpoint and have asked for a full refund. 10 days later I'm still waiting. Very unhappy. Steer clear in my opinion.”

Helpful Report

Posted 2 years ago

“The pod point only worked for one night. Next day, the cable and plug has been replaced with a new one, but the pod point did not charge since. Disappointed with the result after spending a small fortune on this installation, but not being able to use it until an engineer will arrive to fix it.”

Helpful Report

Posted 2 years ago

“Email communication didn't go well. Domestic junior project manager did not communicate what I needed very well. I asked for a phone call but did not acknowledge. Finally, someone kindly requested a home survey which was quite simple. I would have saved some time going through all this.”

Helpful Report

Posted 2 years ago

“Awful service. Slow installation with lots of issues from beginning to end. If I hadn’t paid for it already and my car was due to be delivered, I would have tried to find someone else. Engineer that actually did the install was great but despite that I would not recommend.”

Helpful Report

Posted 2 years ago

“Nice guy who attended but Podpoint put barriers in the way of it being connected inside the garage. Ecstatic is important to me but the unit is now fitted externally and the brickwork / render on my house is badly damaged. It works fine but I'm extremely unhappy and hope this review prompts a reply from PP.”

Helpful Report

Posted 2 years ago

“Up to now I can just say a rubbish service. The charger is not working, and the problem has not been solved even though I reported it months ago. The charger has also not been attached properly to the wall and is falling off on one side. Support is very slow and is not solving the problem at all.”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews