Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installed on time, quickly and precisely as I wanted with a reach to other vehicles. It is now in use and works fine. The installer was knowledgeable and professional. Altogether a good experience.”

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Posted 3 years ago

“Engineer who attended site for survey and installation very helpful. Back office staff and associated emails very prompt following completion of online form.”

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Posted 3 years ago

“Great service on the day!”

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Posted 3 years ago

“There were a few problems with Pod Point themselves at the beginning of the process - not responding to emails and me needing to chase them up, which was unacceptable. However, the installation process was great. Cameron, the engineer was first class.”

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Posted 3 years ago

“No problems fast and efficient.”

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Posted 3 years ago

“Neat and tidy installation happy”

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Posted 3 years ago

“Great guy!”

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Posted 3 years ago

“The ordering process wasn't the best. I was able to order a 22KW charger without a three phase supply. I ordered a holster thinking I needed it but didn't. they sent it without considering whether I needed it and I now have to arrange for a return. That fortunately was the worst of it. The installer was superb, we made space for him but he able to work around shelves, etc we have in our garage. When I did call them, I raised for reasonable times, but I felt the people were trying to help me and they actually did. I love their customer service”

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Posted 3 years ago

“Yet to utilise the Pod so cannot comment on performance. The advance notice of installation was clear and the installer arrived within the time slot provided. I was suprised that the installation was carried out by a subcontractor but it was done efficiently. The fitter was friendly and suggested a far better route from the meter box to the Pod than I offered. All in all a more than satisfactory installation. As a by-the- way I found the pre-installation survey which I had to carry out somewhat tedious. Without the internet and some knowledge of how to provide the requested photographs, you would be somewhat lost.”

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Posted 3 years ago

“What a bad experience! PodPoint is clearly a business in trouble. I had to work really hard beforehand taking photos for them so that their time wasn't wasted. However, no one bothered to tell me what to do to make sure my time wasn't wasted. On the fitting day I ended up wasting my time frantically trying to find out what length of charging cable my new vehicle would arrive with, neither lease company nor dealer knew, so someone had to go out and measure the cable in the compound where the vehicle was waiting to be delivered. I'd paid a fixed price of a bit less than £1k. Since my car would be 10m away and the Pod Point option was 7.5m cable or none I ended up with the 'no cable option'. Surely I've been ripped off here! The fitter said PodPoint would contact me to arrange for me to buy a 10m cable. No one ever got back to me, despite my emails. In the end I had to spend £200 on a cable from Amazon. Effectively I've paid nigh on £1k to have a posh plug fitted to the outside wall of my house! What a laugh. Pod Point shares have fallen from around 200p when joining the stock market in November 2021 to around 55p at time of writing. The City doesn't appear to have a lot of confidence that PodPoint will become a profitable business any time soon and the challenges of getting equipment supplied with worldwide shipping problems and raw material inflation whilst running out of cash is worrying. Poor customer service. Feeling ripped off. I'd recommend you go elsewhere.”

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Posted 3 years ago

“It was good the installer told me exactly how much time it would take and talked me through how long it would work. I had a couple questions about the app afterwards when I rang they were very helpful.”

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Posted 3 years ago

“Quick and efficient installation. Installer was excellent, explained all the pros and cons of various installation locations, explained how everything worked once he’d finished and left the job site clean and tidy.”

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Posted 3 years ago

“Easy installation process, booked online, took photos etc. Engineer was polite and professional, explained everything.”

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Posted 3 years ago

“Service has been very good, no complaints.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Great and easy installation.”

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Posted 3 years ago

“All aspects of the install were first class. I can highly recommend Pod Point 👍”

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Posted 3 years ago

“Having completed the online installation questionnaire everything thing ran very smoothly and according to plan.”

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Posted 3 years ago

“Fast installation, kept me updated, explains aspects and helpful. Straightforward & simple process.”

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Posted 3 years ago

“All made very simple and quick service”

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Posted 3 years ago

Pod is rated 4.6 based on 36,119 reviews