Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite man and explained”

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Posted 3 years ago

“My vehicle hasn’t arrived yet so haven’t started using the Pod Point but the quality of the service and product was spot on. The technical staff that fitted the pod was very professional and friendly. Great service overall.”

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Posted 3 years ago

“A great customer experience from start to finish. A good online ordering process, good communication throughout and a fantastic installation engineer (3rd party) who went over and above to install the charger exactly where I wanted it and with barely any visible cabling. Really happy with the whole experience.”

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Posted 3 years ago

“Pod Point team were helpful, including setting up my app link when it wouldn't connect to my email. Booking process was simple and fast. Installer was friendly and efficient. Worked very neatly with minimum disruption”

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Posted 3 years ago

“It would be much more helpful if you made the customer aware of what is required in the home survey, ie photographs that are needed, earth connections to water and gas pipes, where the charger is to be installed etc, before you order and pay. The order and payment process is very easy, but then the email with requirements is quite daunting, especially if you aren’t tech savvy. Also make it clearer that the installation comes from the electricity meter rather than the fuse board, particularly helpful when clearing space.”

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Posted 3 years ago

“Everything goes how was planned”

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Posted 3 years ago

“Installer was 1st class, thankyou mate would happily have you here again.”

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Posted 3 years ago

“First class installation by an experienced electrician, it was a pleasure to have someone who took pride in their work and cared about the customer. A few teething problems during the home survey but they were resolved quickly, it was very nice to deal with the same person throughout the survey and installation process, it makes such a difference.”

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Posted 3 years ago

“Great service when you are making enquiries for a pod point charger, it goes swiftly down hill when you cancel the order and you are told it takes 4-14 days for a refund - this later changed to 4-14 working days - Although I had not received a charger/equipment therefore there was nothing to return and would have expected a quicker refund Waiting on the phone for hours to speak to someone becomes incredibly frustrating and completing several support requests online to receive a standard responds that states "refunds take 4-14 days" is not helpful either Surpise surprise after 14 WORKING DAYS the refund has not been received, there are no direct telephone numbers are emails for the finance/accounts department, This is a complete contrast to the sales team enquiry line. I wouldn't recommend this company, it has the poorest after sales/customer care service that I have ever experienced. There are no direct line numbers - everything is via the system and when someone does answer the call- surprise surprise its an over flow set up and the individuals on he line are not able to transfer your call or get an appropriate contact to call you back personally. Instead it will be another standard email to say refunds take 4-14 days .”

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Posted 3 years ago

“Nice engineer who clearly explained the process.”

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Posted 3 years ago

“very quick and professional service”

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Posted 3 years ago

Author didn't leave any comments.

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Posted 3 years ago

“Really helpful on where to place it and how to use it. Friendly service.”

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Posted 3 years ago

“engineer attended on time and install was completed in a timely manner with no issues”

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Posted 3 years ago

“The engineer covered my personal belongings in dust when drilling. Then made no apology for doing so”

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Posted 3 years ago

“The installer was professional and knowledgeable about the installation”

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Posted 3 years ago

“Brilliant service with a smile very quick too !!”

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Posted 3 years ago

“Punctual and polite throughout”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Pod point service was very good. I was unable to complete the pre installation form but was fitted with no issues”

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Posted 3 years ago

Pod is rated 4.6 based on 36,119 reviews