Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not working and had nobody com and see me like you said”

Helpful Report

Posted 3 years ago

“Very poor upfront explanations of getting EV charge point. No site visits, client left to assess very technical points and assumed I was a qualified electrician ! Loads of jargon used. At no time did PP explain this at outset. Ordered in November and installed last day of March. PP at zero notice cancelled 2 scheduled installs without explanation or a courtesy call. Just an email without apology. Took days off work to be available ! Rescheduling gaps were weeks apart with no updates. 1st install visit from EDF meant had to find an electrician to change RCD which PP could have spotted from pics provided months ago. Would not recommend unless site visits provided at outset.”

Helpful Report

Posted 3 years ago

“Ordered in November, the charger was fitted in the middle of March. All the delays were due to Pod Point, as I completed their forms immediately. At the first visit in February the fitter, incorrectly, rejected the earth arrangements (not required as we have plastic utility pipes). This cost me extra expense to fit pointless earthing. At the second visit in March the job was completed, although a lot of drilling dust was left. The charger works fine now.”

Helpful Report

Posted 3 years ago

“It took four visits over four months to get my pod up and running.”

Helpful Report

Posted 3 years ago

“The whole process with Podpoint was painful. We had problems contacting them or getting a reply. On the plus side, the Pod was installed quickly and competently once a date was arranged.”

Helpful Report

Posted 3 years ago

“Very poor customer services, very poor communication, extremely frustrating”

Helpful Report

Posted 3 years ago

“Installation process was shambolic with no communication between office and install teams. Had 3-4 visits to complete install. Compensation ultimately as recognition of poor service.offered. Now podpoint has been out of action for 5 weeks, unresolved following 2 visits. Compensation offered again due to poor service. Everyone very polite when you deal with them but a total disconnect between the office and technical teams resulting in worst service I have experienced from any company.”

Helpful Report

Posted 3 years ago

“No issue with the 2 blokes who fitted the charger, even though a 2nd visit was required due to some components missing when he opened the box with the charger. A bit inconvenient having to be in another day but not the installers fault. The problems are with the office, the communication is rubbish. Every time I rang to chase when the install would be finished (after first visit) I was told 'someone will ring you back' - no one ever rang back and I rang 5 days in a row, it's just lip service to get you off the phone.”

Helpful Report

Posted 3 years ago

“Bad customer service experience! They sent me emails and wrote the best and quickest way is to reply to the email. I did that and no response from them. Sent several emails more and still no response from Pod Point. Called and was on hold for about an hour. All I wanted was an update on my application. Eventually the installation was done and its never worked properly, again no reply to my emails. 3 weeks on and can't get them to come down.”

Helpful Report

Posted 3 years ago

“The onus is on the customer to take a number of photos, diagrams & measurements only to have to keep repeating yourself over & over. The only excuse that “we cannot send an engineer out due to covid” is utter nonsense as I easily secured my own contractor to complete the additional work. It was a waste of 6 weeks waiting for Pod Point to secure an installation & likely would have been even longer had I not sorted out the work myself. All pod point wanted to do was turn up & connect & expected the customer to somehow have knowledge of groundwork’s & electrical cabling. Having to wait sometimes over a week for a response to emails & no one ever around when you call. I’ve had a number of people decide to avoid using pod point now.”

Helpful Report

Posted 3 years ago

“Very poor customer experience. No response to my e-mails enquiring about progress, very difficult to get through to someone by phone, long delay in getting an installation slot.”

Helpful Report

Posted 3 years ago

“No Stars, still waiting for Pod point to get back to me regarding my installation. 4weeks ago”

Helpful Report

Posted 3 years ago

“Communication was via email consistently with no follow up engagement. Constantly had to chase re electrical requirements which when we received qualified electrician advice was incorrect. Asked for this to be escalated to a manager never occurred, submitted verbal complaint ignored. Shameful customer service.”

Helpful Report

Posted 3 years ago

“Awful, awful experience. Trying to get a response to a question was like getting blood from a stone. My emails were ignored, my tweets were ignored and because of that, it took a week to get my charger activated once it had been installed, meanwhile, my EV was sitting at the dealership waiting to be collected. Because of the failures of Pod Points communication, I could not collect my new Motability car which I rely on for my independence as a disabled person. My only good experience was with the wonderful electrician that installed the charger but he was from a 3rd party so they will be getting my five stars, Pod Point will not. Please improve your communication Pod Point.”

Helpful Report

Posted 3 years ago

“Booked an appointment over a month and paid since january , then on the day on installation cancelled at 9am after i took a day off work to be there. The next appointment was over a week later that was offered”

Helpful Report

Posted 3 years ago

“Utterly appalling. I've never experienced such pathetic service before.”

Helpful Report

Posted 3 years ago

“Said it would take a few weeks and took 3 months. Constant pointless delays, poor communication and the groundworks team refused to dig where was promised. The guys who installed it in the end were lovely though.”

Helpful Report

Posted 3 years ago

“The engineer who fitted the Pid Pont didn’t let me know he was arriving until an hour beforehand, so I was still in work. I asked him to put it on the left of the parking area outside my house but he put it on the wall of the house so the cable didn’t reach the car! When asked to move it, I was told to buy another extension cable instead which would have meant a trip hazard on the stairs leading from my house. I have asked to have the Pod Point put next to where I keep my car but sadly no one seems to want to help”

Helpful Report

Posted 3 years ago

“You failed to fulfil the original appointment - only notifying me that you wouldn’t make the slot 10mins before the end of the 4hr slot, which I arranged to be at home to host.”

Helpful Report

Posted 3 years ago

“The installer didn’t call me prior to arrival as requested by myself and he installed the pod point in completely the wrong place and decided he’d put it where was most convenient for him. Which is going to be a nightmare for me when we do our house extension as we’re going to have to pay someone to come out and move it before we can even start any extension. Also he couldn’t have installed it further away from the driveway if he tried to.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews