Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible communication relating to ground work installation and over priced quote for taking up 2 patio slabs.”

Helpful Report

Posted 3 years ago

“Shocking the insulation is not level had to get my own electrician to do a earth test as the installer gave wrong information this was a cost to me he also said he would not of left the mess on the floor that the installer left behind hole not filled where he chipped out masonry”

Helpful Report

Posted 3 years ago

“Everything was painful start to finish - scheduling the appointment, dealing with customer service, the engineers. This has been the worst experience I’ve had in years. I would avoid this company like the plague.”

Helpful Report

Posted 3 years ago

“The hardware is fine. The approach to installation leaves a great deal to be desired. Instead of using the existing trunking and the shortest route to the external wall they proposed to run 7m of ugly surface trunking all round the kitchen - oh and add an extra £250 to cost if you please! Their excuse for this illogical and expensive plan? Apparently they have been sued by people in the past when they have done this, for damage etc. Well (1) if you take lots of photos and do good quality work, you don't lose law suits and (2) it's called and indemnification clause, you put it in your contracts and then you don't get sued. So in order to have a smart, neat sensible installation my only alternative was to buy £40 of cables (supposed to be included in their installation price) and have the external wall drilled (included in their installation price) and have the cables routed (supposed to be included). When I asked them for a credit for the work I had paid for that was supposed to be "included" in their installation price, even just a credit to use on their public chargers - their answer was, essentially, "get stuffed." You can pick up a charger for a couple of hundred quid online and have a friendly electrician install it in an hour for about £80 - and based on my experience you will likely be better off in every way. You won't be an extra £120 out of pocket, that much is for sure.”

Helpful Report

Posted 3 years ago

“Took a long time for a response, didnt make the organising of the install easy, what could have been a very simple job was made into something much more complicated. Had to resort to putting a comment on facebook before getting some answers.”

Helpful Report

Posted 3 years ago

“Shocking appalling service. First correspondence start of September, very poor communication had to involve car dealer to get contact. Pod FINALLY fitted 20/10/21. When I came to charge wouldn’t work. Spoke to someone 22/10 who said it was marked urgent. 3 emails followed with wrong info. Again ended up asking car dealership to contact podpoint for me. Finally called me yesterday and hadn’t read notes that podpoint wasn’t working! Put me as a ‘priority’ as I have a disabled son …. Said it would be in next 3 days …. Just had an email …. 11th November! Got to be kidding me! So I’m to sit in Morrison’s carpark for an hour and a half with my disabled som? Oh but we can’t because his pain it too bad to sit for longer then 20 mins. Please do not buy a podpoint go to a reputable pod provider instead. I can’t get my money back. I am very angry and will be taking this further.”

Helpful Report

Posted 3 years ago

“Taking photos, going back and forth, filling out forms, more back and forth, chasing emails, call your help center. What a mess”

Helpful Report

Posted 3 years ago

“I have tried over the last 6 weeks to have a home pod point installed, completed the relevant confusing paperwork designed not for the user ! After sending email requests and not getting a response for over a week each time I have gone to a competitor who seems to be able to sort out within hours Do not use this company”

Helpful Report

Posted 3 years ago

“I ordered my new car in April at the same time we ordered pod point charger at the same time .The order was made at Bristol street’s .I have spent hours trying to get them to get on with fitting the charger.My car is ready ,but still no charger.lwould like to just when will I get my charger.Iwould like to know what they have to say .but hold your breath.Barbara Leach😭”

Helpful Report

Posted 3 years ago

“absolutely diabolical experience from start to finish. i paid in the first week of August this year, eventually after lots of ridiculous questioning emails and expense got the charger fitted this week. the web page is awful, you chose your charger based on your car and your needs and put it in the basket. Nowhere does it warn you there will be pages and pages of forms, photos to fill out and send. Basically you do the survey of suitability for them to save them sending someone round to check where its going, if you have the correct meter box, fuse box, fuses, distance from the pod point to the fuse box, distance from your house to the pod point, photos of your drive, your earth wires on and on it took me about three hours to complete their forms. Then we get nothing for weeks, they don't answer the phone so you have no idea if you've done it right...until...you get ridiculous emails asking the most complex electrical questions. This is aside from the grant form which arrives electronically in a format you can not determine which line goes where. Many times they sent it back to be corrected (we're both highly educated people running big businesses). Then we had to pay an electrician £300 to come out and fit another fuse as, after two months of having the info someone decided it wasn't good enough. They totally ignored my emails, even when i said enough was enough, refund my money and I will go elsewhere...just ignored and sent another request on the same thread of emails!. Eventually someone came to fit it, he was probably nice but came across rude and as if everything was just too much trouble for him, I cant drill here, I cant get in there, your electric has tripped and I've not touched it...yet I've connected the wire into the fuse box!. Its in now, the car has not arrived so who knows if it works! Suffice to say I would not recommend pod point for any part of the process.”

Helpful Report

Posted 3 years ago

“O Star service. Avoid. Been over two months since the order was placed, absolutely slow and unprofessional service. Engineers do not attend on the date of installation, have wasted time and now considering alternative providers. project Manager Christopher Parsons takes weeks to reply back to emails.”

Helpful Report

Posted 3 years ago

“Terrible did not contact my farther once no phone calls disgusting cluster communication skills”

Helpful Report

Posted 3 years ago

“Provided all details for installation and waited 4 days, left multiple messages and sent multiple emails and no response. Very very poor!!! What to do? Call credit card to intervene.”

Helpful Report

Posted 3 years ago

“I would strongly suggest that you look at your customer service as I just could not get a satisfactory answer when I called them today for what was the simplest question, and this has left me somewhat disappointed. I submitted the original OLEV documents and received an email confirmation asking me now to complete the “pre-installation form” I completed this as requested and attached all the photos and pressed submit. Unlike the OLEV documents where I received an acknowledgement, I received nothing on this occasion. I was concerned if it had gone through, so I raised a Pod Point support ticket 00726322 asking if it had been received last week but heard nothing. I then called today to try and speak to someone to be greeted by a polite man who said he takes overflow calls. I said can he just tell me if Pod Point have received my pre installation form. Only to be told it’s a month to install and at least 10 days from submitting this form before someone contacts me. I said I had no problem with the lead time I just need to know if it’s in your system. He repeated you will be called in 10 days when they review the form. I said again this is fine, but have you got the forms, because if you don’t have them you clearly won’t be contacting me and therefore, I would have lost two weeks. Unfortunately, all I got again was you will be contacted in 10 day so by now I was losing the will to live. Both mine and your calls are recorded so would advise that you listen to the call and perhaps someone can contact me to let me know you have this paperwork.”

Helpful Report

Posted 3 years ago

“Damage as a result of groundworks, engineer who came to install the cable was very apologetic and assured that this would be rectified after paying £1170.00, after weeks of chasing i am not informed that a further fee of £75.00 will need to payed for a call out fee. Have forward my complaint to BBC Three Counties Radio Consumer Programe”

Helpful Report

Posted 3 years ago

“I have cancelled my Pod Point installation this morning and proceeding with a refund from them. This is Pod Point themselves not a third party. After hanging onto the phone for more than an hour on hold I spoke to someone who advised me an email response had just been made to my questions made 10 days earlier. They want to supply me cables that run under the kitchen units where I have installed trunking as they are not permitted to do that themselves. They have changed their mind about needing a change to my RCD that backs the spare 32amp breaker in favour of installing a separate RCBO direct from the supply but now want me to get an isolator installed by the DNO to facilitate that. There is not space for that which they were previously aware of. The option for them to supplying the cables , which I could install, they want me to allow 2m at each end for terminating which is absolutely ridiculous. As its one run in SWA and one run in Twin and Earth that is an extra 8m of cable which then exceeds their 15m installed allowance and I have to pay extra for the cables that an electrician will cut off and take away. The most frustrating thing though is you cant actually enter into reasonable dialogue to find a way forward. I suggested a call direct to the technical side and the agent was unable to do that and was very happy to refund me. My conclusion is only the simplest of installations are moving forward with customers whilst order books are full. Very disappointing experience.”

Helpful Report

Posted 3 years ago

“Unbelievably painful company to deal with. It has taken more than a year to complete the installation despite paying in excess of £2,000 months ago”

Helpful Report

Posted 3 years ago

“I placed my order and paid in August, filled all the required documentation but after four emails I am not receiving any response. My new car is now arriving a week earlier than expected and it doesn’t look like I’ll have a charging point - very disappointing.”

Helpful Report

Posted 3 years ago

“Arranged for a Pod Point removal service, was provided with a time and date, but the engineer never showed up and I received no notification from the head office. Awful service, particularly after a £500 charge.”

Helpful Report

Posted 3 years ago

“Appalling throughout, Where to start. 4 installations were scheduled and none were successful. The first was a total no show despite the office "guaranteeing" the engineer would arrive. The second engineer that was booked arrived and arrived on time, the self survey details that I submitted didn't match what he expected so he couldn't carry out the installation, I called the office to rearrange and was given a 3rd date. The 3rd date arrived and no engineer arrived, the office told me that one hadn't actually been booked in. The 4th engineer slot was today, I'd completed what I was asked to do from the previous engineer, the new installer arrived, scoped the job and seemed to be making a start. After about 1/2 hour he told me that he couldn't do the work as some built in seating needed to be moved. I told him I'd happily move it, it would only take 10 minutes, fine said the engineer, he go and do a quick service call then return to complete the job. I text him 10 minutes later to confirm the seating had been moved. Unsurprisingly he didn't return to complete the job, leaving me with a dismantled seating area and exposed consumer unit. I made 7 calls to the office and not one time did anyone return my call despite promised they would, I called the engineer 7 times and was fobbed off saying he was busy on other jobs. The only person who spoke sense was the engineering manager who tried to rearrange but couldn't find a slot. Overall the most disappointing, frustrating, and inconsiderate company I have ever had the misfortune of dealing with. Not sure if this is isolated but they seem too busy to satisfy the amount of work they have committed too, I'd avoid in case. After all this I'm still without a car charger despite having the initial date over 3 weeks ago so have requested a refund.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews