Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After constantly chasing for installation, even though having the order months, the first date for installation date the engineer got a flat tyre.... not sure i believe this... the next date for installation was painful to say the least... Installation should have been between 8am - 12, I chased the engineer at 12, to be told he was 2.5 hours away.. when he turned up it could not undertake the installtion due to the cable needing to be run over a door frame.. two man job apparently, oh and he didnt have the correct steps to install it and it was a breach of workign at height regulation???? I spent the best part of 2 hours on the phone trying to sort it out when i should have been working myself... which each time i phone that day i was holding 20 minutes each time... poor customer service, poor communication, poor organisation... the whole experience has been painful.”

Helpful Report

Posted 3 years ago

“Installation was fine - the unit however is unreliable and within 3 weeks stopped working. This has been reported by e-mail & chased and aside from an automated acknowledgement I have had no contact after 6 days.”

Helpful Report

Posted 3 years ago

“5 stars for insallation_and 1 star for getting to that point-.you ring up to find out what is going on ,and someone from the"nice polite office" picks up and asks for all your details so as to put you through to someone who will help you (good luck with that one , no chance) 9 calls later all wanting to know your details. success. just an idea but could you not send a rep. to the customer to do the survey and sort stuff out easier for the customer and a lot cheaper for you ie one rep or ten telephonist - its not rocket science”

Helpful Report

Posted 3 years ago

“Wrong item installed in wrong place caucusing a trip hazard different to what is claimed on web site. Recommend use another type of charger and installer. This is a load of rubbish”

Helpful Report

Posted 3 years ago

“Utter mishap of a service. Got podpoint with high hopes. Paid for lock. Provided no lock. Asked for it, was sent a forced refund. Raised with pod point that want a lock, not refund, promised a date for technician. No one turned up. Emailed, got an apology, 2 weeks on, no news. Charge schedule wont activate. Called customer care. Told not enough wifi signals. So updated to new provider (wifi hub less than 1000mm from Podpoint). Still doesnt work, raised with podpoint. Nothing happens. Called customer care, takes note and says customer care will call you. Who was I talking to then! One week on, no one calls. Joke. I have a special tariff means day rates are high. I am going to consumer court if this isnt sorted soon to claim all the excess charge from Podpoint. I am a hospital doctor, not waking all night to stick to schedule. Shame for a service.”

Helpful Report

Posted 3 years ago

“It doesn’t work”

Helpful Report

Posted 3 years ago

“Like some other unlucky people on here, I am struggling with Pod Point. 11 days ago I contacted them as the form I was submitting loaded an error. I have chased for a response and had nothing. I will have to undertake a charge back if i do not get a response. Since they took my money, I have been unable to get a response from them. I was in a call queue which said I was 1st inline, then took me to another call queue with no indication of when it will be answered.”

Helpful Report

Posted 3 years ago

“The fitting was great, all good to go. Lovely engineer. However: 1. the pod point isn't connected to the internet and my app and my request for support is unanswered. 2. The engineer did not call to confirm the time of fitting so I had to wait at home - frustrating - and no one answered calls/emails to pod-point to try and get confirmation.”

Helpful Report

Posted 3 years ago

“They take your money, provide you with a fitting date and then then don't turn up. Not even a telephone call to let you know they won't be turning up so you lose a day hanging around. It now falls to me to chase them as they are not answering emails and you're left waiting in an unanswered queue when you try to telephone them to find out what's happening. Not a very good service”

Helpful Report

Posted 3 years ago

“Poor installation experience due to to electrician puncturing the mains water supply and flodding home followed by a series of mishaps. However, Pod point seems to have taken responsibility and is now trying to remedy..”

Helpful Report

Posted 3 years ago

“My experience of booking the Pod Point installations was poor, they are disorganised and with plenty of notice still failed to install the Point point prior to my EV being delivered. The installer was polite and very professional, seemed to do a good job. However, I had a smart meter provided 3 days later and I was given an advisory that the tail leads were not the correct cable size. I contacted Pod Point and am currently being ignored. Pre-installation I was forced to pay for additional cable in case the installation used more than 15 meters of cable on the promise that if it didn't I'd receive a refund. Again Pod point now ignoring me. Funny that.”

Helpful Report

Posted 3 years ago

“Mine doesn't work.”

Helpful Report

Posted 3 years ago

“The worst company I have ever dealt with. The Podpoint Home Charger was installed, it seemed fairly efficiently. The next day it would not work. It would take too long to list the number of phone calls and emails I sent seeking support to get an appliance, which I had paid for in advance, to work. My last email threatened them with the small claims court - as I had been sold something not fit for purpose. Still no response, so I resorted to online searching to see if I could fix the problem myself and make it work. Well - I could - quite easily because of one stupid mistake the installer had made. So - I fixed it myself. Because the appliance is linked back to Podoint via the Internet I presume they could then see that it was working. But still, no one contacted me to apologise or find out how I was getting on. I am delighted to get this opportunity to write a review. Never, for any service or purchase, have I been so angry with the way I was treated by this company. Steer well clear...”

Helpful Report

Posted 3 years ago

“Lacked cooperation and communication from the start it was only when I complained to Volkswagen that things changed.”

Helpful Report

Posted 3 years ago

“I'll start with the Electrician that fitted it, Les, what an Absolute Star, Nothing was too much trouble and he did an Excellent Job. He was on time and completed the process with little fuss and with a Great Sence of Humour Thank You Les. The only option when I ordered the PodPoint was the C2 Model, when I saw the Newer C3 I asked if that could be fitted instead. Les had one in his van and was more than happy to fit it, he said he would just check with Stella Gough Domestic Junior Project Manager to make sure it was Ok - Big Mistake ! Stella Point Blank Refused, she gave no reason whatsoever for this, her only solution was to cancel the order, get a refund then order the C3 all over again. I Spoke to Stella myself and once again she gave no reason for her intransigence and repeated the offer of cancelling and re-ordering the C3 Model. I asked if I could speak with her manager to see if he could arrange it, her reply was " I can get him to ring you, but he'll tell you just the same as me" alas He Never Rang ! It was a Computer Says No Day at PodPoint, I was very disappointed with the total lack of Customer Service and the way I was just fobbed off with the older model, it is fitted to the front of my house and the C3 just looks much better. So Les gets 10/10 for Excellent Service, but PodPoint and in particular Stella Gough and her manager (who didn't ring me back) it's Nil Poi !”

Helpful Report

Posted 3 years ago

“The customer service was atrocious it took a month to deal with all the paperwork, I had a repeated email (25) email back and forth which was auto-generated which I answered but the inbox was not monitored hence the reppation. I was given wrong information on the chat. When speaking to one operator it was clear he was at home walking about his home and consequently not listening. The fitting went smoothly”

Helpful Report

Posted 3 years ago

“Nothing but delays and silence until staffers from Glyn Hopkin and then UK Power Networks managed to talk to a person. They hid behind 'covid' to demand unreasonable quantities and excellence of photos of the site. If PP are intending to sell to pensioners (for example) without full digital competence they will need to change their approach. There should have been an actual person to talk to on the phone. The hell of being redirected back to a silent website must be avoided for newer customers' sake. PP have a terrible reputation and in our case it seems deserved.”

Helpful Report

Posted 3 years ago

“For a company that knows what they are doing they expect the customer to do all the chasing around. Made us contact UKPN and roadways to find out relevant information no human would know what they were talking about. Do not contact back no complaints department to deal with incidents. Try alternatives first”

Helpful Report

Posted 3 years ago

“Take a long time to respond to emails, if at all. Installation was a complete disaster. Manager (Freddie) at pod point agreed (installer was dismissed apparently) and suggested we would be compensated for our inconvenience with some money back. Heard nothing back despite sending two follow up emails. Wouldn’t use again.”

Helpful Report

Posted 3 years ago

“Took ages to get an appointment. Got a cancelled one, cables run over air vents, not completed because incoming power tails said to be too small which any qualified electrician should have sorted easily at the time. Took me some time to find an electrician who said it could have been done by PP electrician, then took ages to get through to rebook with PP and had to chase to complete which then took ages too. Some 3 months to complete.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews