Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a certificate to say installation completed, but engineer broke device and left without completing the installation”

Helpful Report

Posted 3 years ago

“Terrible company. Poor communication. Unable to phone so have to e mail. Take absolute ages to answer e mails. Make promises to deliver a service which they then can’t. Stuck with them as they are linked with the lease company. Avoid if you have a choice. I give 1 star only because you can’t give a 0.”

Helpful Report

Posted 3 years ago

“It took three attempts to install a working podpoint at my property. These cowboys are associated with some major brands, like the Vw group ! That’s the only reason I went with them. Complete lack of communication, no customer service. I had to do the chasing & It was a different person every time. No apology ! I lost three days, & all the time calling them. As I said bunch of cowboys - DO NOT USE !”

Helpful Report

Posted 3 years ago

“Due to the standard of instalation I am having to employ a qualified electrician to check this for safety. Please see my pictures attached. I cannot believe the installer was a qualified electrician.”

Helpful Report

Posted 3 years ago

“Installation on the day was ok. Booking process was poor, took 3 attempts to get my pod installed.”

Helpful Report

Posted 3 years ago

“I was let down on my first appointment abs didn’t get a notification that the fitter was not coming until very late in the day. I was offered a further appt and waited in all day and again the fitter did not arrive. At the 3rd attempt they did turn up and fitted the charger”

Helpful Report

Posted 3 years ago

“the installation has been canceled and rearranged a few times. the final job the engineer left without properly connecting the charging point to the wifi and configuring the charging speed.”

Helpful Report

Posted 3 years ago

“Fitted very poorly. Wiring is fitted in a very unsightly position, exposed wires, electricity box has stopped working since instalation. I have contacted the company to be told I would need to pay extra to move the wires and someone would come and look at the electricity box, so far nobody has come. Communication is terrible.”

Helpful Report

Posted 3 years ago

“Apparently problem with fuse box despite sending pictures. Time changed but not notified. Now have a stupid big wire round the house screwed in to the bricks wish I’d never used this company. Other option was to organise and pay for fuse board changes and wait even longer when we’d already waited long enough. Absolutely disgraceful service. Even left with the rubbish to dispose of eg empty wire coils and mess to clean up.”

Helpful Report

Posted 3 years ago

“Initial email for installation stated the wrong day, so I waited in all day. I then had to cancel work meets to accommodate the installation. Pod points website does not make it clear that the only way to lock the charger is to buy a key lock during the installation process. The charger is clearly designed so that the customer cannot lock the charger yourself. Having the charger installed last week there is no way to lock so now anyone can charge from my house. This all seems a deliberate money making scam, I would have expecting in 2020 the app would have a turn on/off function, but no. I have phoned pod point and it will be a £170 call out charge plus £40 for the lock. The customer service person said that if you had clicked into the lock and searched through the spec you could establish it was not lockable. This was not obvious and certainly not clear. Ultimately, this is poor design and poor app functionality and poor website design, all by design to charge the customer more money and clearly not customer focused. Pod point have apologised however this fails to protect my electricity supply!”

Helpful Report

Posted 3 years ago

“Really difficult to get hold of anyone over the phone, response time to emails is very poor. I made a complaint about my installation and it has been 10 days since and i have not had a response.”

Helpful Report

Posted 3 years ago

“worked for about one day! now it does not!”

Helpful Report

Posted 3 years ago

“Terrible. The contractor drilled an incorrect hole in the outside wall and then filled it with a filler of a different colour! It's not a small hole and I wouldn't have minded if he told me but he kept quiet only for me to find out when I had a look. Complained to PodPoint, but they haven't bothered responding. I wish I had read the bad reviews about PodPoint beforehand as I wouldn't have used them.”

Helpful Report

Posted 3 years ago

“Absolutely poor customer services. They cancelled my installation after the time had gone without calling to inform me. This after I rang twice in the morning to confirm. They Sent an email instead. I took a day off work for this. The cancellation email gave me a another date for installation without asking me if I was available for that day!!!!. I subsequently had to ring them to ask for another day. The second installation date. The installer arrive three hours later than the plan visit without calling to inform that he would be late. I called again that morning to confirm The call centre had no clue where he was or how to contact him. Absolutely appalling service. The entire process was very painstaking involved me doing all the prerequisites like sending pictures of parts of the house and wiring. This should be done by an installation team on an initial visit. We’re not all electricians!!!”

Helpful Report

Posted 3 years ago

“Very slow response to initial application, very uncelar on what I was paying for, took 3 months from start to finish, my non-standard situation meant the istallation team had no idea what to do and I had to do most of the work. It cost me >£2,500 and I have not even received the Kia discount which I understand should come from Podpoint”

Helpful Report

Posted 3 years ago

“Terrible service - waited nearly 6 months for installation.”

Helpful Report

Posted 3 years ago

“Worst customer experience I’ve ever had! Ended up costing me £300 more than it needed to just because I have to self survey instead of someone coming to look.”

Helpful Report

Posted 3 years ago

“Refused to put charging point where I wanted Asked the installer “Saf” a question regarding the part p certification he told me to go away in the rudest fashion Also would only install next to meter box obviously fort ease as he clearly wanted to get of the job because one of the first things he said was that he doesn’t want to be there as it was his daughters birthday I tried to contact pod point to complain via email and phone to no avail I would avoid this company if I had the need to feet another charger installed”

Helpful Report

Posted 3 years ago

“Installation engineer was great. Overall all scheduling and follow up extremely poor. Unit installed has faults and this was known at point of install. New PCB board sent 2 days later but 4 weeks after install still no one has come to fix. Been sent emails to confirm new install date but all dates in the past. Poor poor process and slow response from customer service.”

Helpful Report

Posted 3 years ago

“From the very beginning your service has been a shambles, I am not sure if this is because of claiming your financial side from the government as from the day of purchasing my car to install has taken 4 months. The only helpful person was the installer.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews