Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Greatly delayed installation. Engineer did not turn up for first appointment. Had to complete majority of installation ourselves. Lack of communication”

Helpful Report

Posted 3 years ago

“Firstly I have waited since November to get a date, then my first date got cancelled. My pod point finally got installed last week and not only was it untethered when I has definitely ordered a tethered unit despite being told I didn't, it was left on the wrong setting so I then had to ring up to get it changed so it was charging at 7kw instead of 2kw. I have started a complaint regarding the wrong unit being ordered and the way it has been dealt with and have had no contact within the 7 days in which it states someone will contact you, which highlights poor customer service. Absolutely awful”

Helpful Report

Posted 3 years ago

“My Pod Point was installed almost three weeks ago.Since it was fitted it has not been connected to my Internet so I can not use it properly. I am waiting for someone to get back to me to tell me how they will resolve. For me the easiest thing to do would be to send someone out to see if it is faulty or not been connected properly but it seems they like to pass things around before making a simple decision”

Helpful Report

Posted 3 years ago

“A bad experience from start to finish. Submitted a complaint that has been ignored and remains unresolved.”

Helpful Report

Posted 3 years ago

“Although the equipment was installed with littleness the charger hasn’t worked properly at allandim having to use the 3pin.charger as I wait to get the thing fixed. Not a great experience”

Helpful Report

Posted 3 years ago

“It's hard to remember a purchase that has disappointed as much as Pod Point. They make you do an enormous amount of survey work yourself regardless of your lack of knowledge of electrical installation, or the age of your house etc. Much too-ing and fro-ing with emails to finally get an engineer out to decide how to install the device. Then he came, did his job, and the pod-point charger doesn't work! More endless emails (have you done this, could you do that, do this for us again...) and no engineer to come out and make things right. I struggle to recall a consumer purchase that's been as disappointing as this. I spent over £65K on a new car, with PodPoint device included in that cost, and ought to be able to use the thing - it's just junk on the wall.”

Helpful Report

Posted 3 years ago

“This has been one of the most drawn-out and painful procedures I've had to go through...worse than having my wisdom teeth. Order placed 19th November, completed 28th of February. Due to lack of updates and responses I had to get our office manager involved which always gets results but usually ends up with blood being shed!”

Helpful Report

Posted 3 years ago

“Poor workmanship has left my home walls with holes. Unfinished trunking that’s still not completed weeks after the installation. Appointments set but not kept. One star given as the Homecharge kit is in and working. Given the shoddiness of the whole installation process, I am getting a qualified electrician to survey and sign off and then I’ll get a builder to conduct remediation of the shambles left.”

Helpful Report

Posted 3 years ago

“Happy to recommend this service - but only to people I really do not like. From placing the order through to the installation process and after, I have had to deal with people who either didn't know what they were doing, didn't care or both. I have never come across a service so completely devoid of any saving grace at all. An absolute and complete shambles. I could go on, but feel I have already wasted far too much of my life dealing with these people. Cleverly they make sure you pay 'up front' - otherwise I would have cancelled my order and happily gone elsewhere. Be warned, these people only want your money.”

Helpful Report

Posted 3 years ago

“Left in Dangerous state with main live feed to house loose. Luckily no fire took place but could have done. Were left with no heating or hot water for 3 days as economy 7 wasn’t wired back in. Also when came out to sort even the pod point wasn’t wired in correctly. Customer service pretty poor until finally got hold of someone helpful but took ages to get to that stage. I would not recommend and would avoid the company for your own safety”

Helpful Report

Posted 3 years ago

“The installation man did a great job but the communication process before was very poor. Very difficult to get answers to the questions I asked prior to the installation.”

Helpful Report

Posted 3 years ago

“Incredibly poor service prior to installation. Communication was virtually non-existent and I had to chase repeatedly for updates and this went on for weeks. Eventually, through threatening to cancel my order I managed to get an installation date. The installation was fine and the product works well which is why I can give 1 out of 5 stars.”

Helpful Report

Posted 3 years ago

“Administration was great but fitting and the engineers poor. Required three visits to fit.”

Helpful Report

Posted 3 years ago

“Very poor communication and customer service. Frustrating experience throughout. Made a complaint 2 weeks ago and still waiting to hear back !”

Helpful Report

Posted 3 years ago

“Pod Point provided the worse customer service I have ever experienced. I was on the point of demanding my money back and the reassignment of the Government grant when 'out of the blue' I was contacted after 2 and a half months total silence.”

Helpful Report

Posted 3 years ago

“Very poor service. Had to pay for laying the cable twice. When I recieved my newcar the charging point did not work. Total lack of customer focus”

Helpful Report

Posted 3 years ago

“The installation was fine, the holder for the cable broke within two weeks, I asked for help and got an automated email and link to create a case to get help, there is no option to do this I can see, poor quality cable holder and the aftercare is equally poor!”

Helpful Report

Posted 3 years ago

“Took ages to get an appointment and when it did, the guy arrived on site and had a family emergency to attend to, so left - fair enough - but it seems I went to the back of the queue and it took another age to get someone else out to do the install. By this point of course it was pretty much an emergency as the car was due any day. Guy left a pallette behind, which the stand for the charger came mounted to, not sure why they couldn't have brought that themselves, or at the very least taken the rubbish away. What am I supposed to do with a pallette? This stand is basically a small metal post and cost me £408. Seriously?? Install was done fine, but again I was left with off cuts of wire, boxes etc - take your rubbish away with you! Not very good all round really.”

Helpful Report

Posted 3 years ago

“Shocking treatment and took over 5 months of excuses and delays before final installation which was subcontracted out and they were excellent. What kind of company ignores your emails for weeks with the excuse that they had gone into junk mail and could not understand why? - Just says it all!!! Just a rubbish company and they have the audacity to demand payment in advance i.e. 5 months in advance - shocking!!! DEFINITELY NOT RECOMMENDED!”

Helpful Report

Posted 3 years ago

“Poor experience. Damage caused to gas meter box during installation and I am still chasing it to be repaired.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews