Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order on 30th July, to give myself plenty of time before my electric car arrives on Sept 15th. As of today (1st Sept) they emailed to say they can’t do the job, and I should get an electrician to install a cable before they arrive!! Really?! Seriously?! 1. They are supposed to do a full installation. Clearly do not employ professional people who know what they are doing, so ask the customer to get an external electrician?! 2. It’s taken over 4 weeks for them to tell me this, so now I have 2 weeks to find an alternative company for installation. 3. They ‘don’t do site surveys’ to assess what needs to be done. You have to send photos and videos, and then they decide if they can do the job! Save your money and shop elsewhere. If you want a professional installation done, these are not the people to pay.”

Helpful Report

Posted 3 years ago

“The installer was unable to detect the pod point in order to connect to the internet, he advised that it may be visible later and left instructions on how to connect it. After two hours of trying I called Pod Point but ended up sending an email as all their lines were engaged. That was five days ago and still no response apart from an inexplicable refund arriving today. Without being able to connect to the Pod Point, I cannot schedule cheap rate charging during the night, so have to get up at 00.30 to charge the car. I am going to request the equipment be removed and will buy elsewhere.”

Helpful Report

Posted 3 years ago

“Communication was terrible once payment was made. I sent multiple emails to my allocated scheduling manager (Hannah) who failed to respond to me at all. I had to phone and speak to every other member of staff who promised I’d get a call back, which I never did. Having been promised a call back yet again, which I advised would be necessary to ascertain which date would suit me for my installation, Hannah instead scheduled my installation without communication on a date that I was at the other side of the country. Obviously this had to be cancelled and declined and although I sent continuous emails through requesting a new date and providing the dates I was available I never received and communication. After a week, I received a new scheduled date for my installation. As I work in an office I took this day from home, and at 10.30am I was told my installation was cancelled due to a scheduling problem - again I was promised a call back to reschedule for the following day, or the weekend. I never received this call. I chased every day for a week to which I again received no response and finally demanded that I was scheduled then and there for the following day. Once this wa scheduled, the electrician arrived and he was brilliant (pod points only saving grace) - though I understand he is not part of pod point. I would never recommend pod point as customer service was absolutely shocking. I work in an industry where customer service is important, so I know how easy it is to make a simple call or send an email acknowledging an email sent by a paying customer. I had owned my car for just under 2 months by the time my pod point was installed.”

Helpful Report

Posted 3 years ago

“If I knew ahead that it would take 5 weeks, a lot of phone calls/emails. My own survey/taking photos of my home, having our electrician put in the cable, having to complain and demand they put in the pod after the second visit. I would not of bothered putting in the pod point. It was because there is no infrastructure in place where I live of recharging points. Half the time they are not maintained or working.”

Helpful Report

Posted 3 years ago

“Lack of communication, unhelpful via telephone calls, 5 weeks until installing, very difficult questions to apply for not easy at all .”

Helpful Report

Posted 3 years ago

“Unfortunately unless you have tremendous patience I would definitely steer away from Pod Point. They are extremely efficient at taking upfront payments but that is where the efficiency ends. From the point of payment, communication is clunky at best where you have to call customer services (several times) in the hope of someone emails a response. Fully appreciate that we are in strange unprecedented times, but they definitely have a resource problem, hence you have to be continually chase them. Not a Company to deal with for the faint hearted!!”

Helpful Report

Posted 3 years ago

“A complete nightmare from the start. Slow, excruciatingly slow. An extremely tedious form filling experience. Very poor service from the office side then the install was cancelled on the day. Re-arranged the install and the engineer put his foot through the ceiling then put a wiring channel up squint - photos attached.”

Helpful Report

Posted 3 years ago

“Terrible from start to finish, didn’t hear from pod point for ages then when we did there were lots of online forms to fill out which were not very clearly laid out or straight forward. Therefore we had to amend the forms several times. Then we had to send photos of where we thought the charger should go. This was ridiculous why don’t you send someone to do a survey? We are not electricians and don’t have a clue about where and how it should be installed. When we phoned your people several times they were also completely unhelpful and said that they were not electricians either!!! We said to them so why don’t you send someone to our property??? They said sorry and sorry and sorry about 100 times but couldn’t help us or send someone to do a survey. Then we had a engineer come who said our water pipe needed to be earthed and so he couldn’t install the charger. We paid for a electrician to come to do this who said that your engineer didn’t know what he was talking about and that the water pipe was in fact plastic and didn’t need earthing!!! What a waste of our time and money!! Again your all your staff could say was sorry but took at least another 5 days to get another engineer to install the charger. We should have been a priority!!! Then finally you sent another engineer to install it who actually did a good job in the end. This whole process took 4 weeks and we had our new car delivered a week before you actually installed the charger. Very annoying very stressful unprofessional and totally unhelpful staff ABSOLUTLEY rubbish customer service and as I said the whole experience was a disaster from start to Finnish!!! Unfortunately Audi recommend you for the charger but we won’t be recommending anyone to you. Your company and whole process is rubbish!!”

Helpful Report

Posted 3 years ago

“Zero score for all questions The worst company I have ever dealt with. Took 4 months to complete a job that should have taken 2 hours. Communication with me was worst aspect. Would not recommend to any one. I will be interested to see if this is posted or if I get a reonse”

Helpful Report

Posted 3 years ago

“Terrible experience. After you have paid you will hear nothing. You will be unable to get answers to emails and nobody will pick up the phone in some remote call centre. We are still awaiting contact to confirm an installation 11 weeks after payment. Toilet terrible customer experience and recommend avoiding at every level.”

Helpful Report

Posted 3 years ago

“Don't bother trying to buy from PodPoint. The pre-sale service is appalling. Multiple calls and emails trying to get clarity on what it would cost and what i need to do. The sales people are unable to answer all but the simplest questions and the 'operations' people who can answer the more tricky questions i understand don't prioritise answering questions until you have actually ordered. So if you have anything slightly non standard and are not willing to take a leap in the dark don't bother.”

Helpful Report

Posted 3 years ago

“The reason for the one star review is the quality of the install and the lack of aftercare service. The install was done directly into our electric meter box. We had a smart meter booked to be installed the following week and the engineer wouldn't touch the electrics based on them being dangerous. The way they were installed also precluded a smart meter from being installed. I.e. the wiring should be fixed to the back board of the meter box. The way the wiring was put together left bare copper visible. The install was also messy - we have a band new consumer unit with capacity to spare however it was messily cobbled directly into the meter box. We had requested it be installed into the consumer unit - however this was ignored by the installer. My wife also found the installer rude. For example, stating he only had 3 hours allocated for the job, my wife wanted to check how the unit would look and be placed and was told she worried too much. I've stated this to pod-point via e-mail and said I wanted to raise a complaint 15 days ago at the time of this review. The only response I've had is an e-mail saying someone will be in touch with me 'soon' - which was 8 days ago.”

Helpful Report

Posted 3 years ago

“Would certainly not recommend”

Helpful Report

Posted 3 years ago

“Despite the company doing an on site survey ahead of the installation the cable from the charging pod doesn't reach my car. It's totally useless to me”

Helpful Report

Posted 3 years ago

“not straight forward rang and emailed over 19 times nightmare from start to finnish”

Helpful Report

Posted 3 years ago

“It was extremely simple to pick what charger you want and how to pay for it online straight away. Over two months later and extra bills I have now only just had the podpoint installed. I had to fill out a grant, which is fine but I am unsure why this isn’t done before taking money. Secondly I had to do a house survey which asks you various questions and you have to take pictures etc, then I found out my system isn’t bonded correctly. I had British Gas come out and they advised majority of properties are like this. I then had to pay an electrician to update it. I then sent the survey off again, to then be told that my system is on a looped system. They wouldn’t work from that, so I then had to get the electrical distribution board people out to deloop. Again they told me a lot of houses are on a loop system so please be careful yours isn’t. This could have taken up to 6 weeks. They should ask you to complete the house survey first, as once you have paid it’s too late to go elsewhere. I can only assume that’s why they do it. Unfortunately I wasn’t impressed. I think the surveys should be carried out prior, incase you can’t afford to get extra work done.”

Helpful Report

Posted 3 years ago

“Took my money! Promised many times that the installation team would call to arrange a time. Weeks later I am still calling customer services and emailing them daily but they are only able to advise another department. I have been patient but I am still waiting for the promised calls and emails back. My wife is an NHS doctor and needs the car charged. Please call me!”

Helpful Report

Posted 3 years ago

“I had difficulty trying to sort a date out for installation-people I spoke to on the phone didn’t always inform me correctly, said they hadn’t got my photos, documents, etc (which I completed on the day I received the email). I was also assured of various people calling me back, when in fact this didn’t happen. I was also assured of a quote for groundwork to be completed, again I had to chase for this. Pod Point kept trying to sway me towards having the charging unit on the front wall of my home even though I park my car in the garage every night and wanted it installed in the garage. I eventually called to let Pod Point know that the electrical work had been completed and it could be fitted in the garage. My original timing was between 8am-1pm but after speaking to Pod Point they informed me there had been a glitch in the computer and it would now between 11am-4pm (I wouldn’t have known this if I hadn’t called). So all in all it hasn’t been a positive experience with Pod Point at all. I know that Vauxhall Leicester have also experienced problems after speaking to me and taking it over on my behalf.”

Helpful Report

Posted 3 years ago

“The initial process to submit the grant paperwork was very poorly managed. I had submitted the paperwork but noone responded. I then chased by phone and was told someone would contact me, this took another two days. They then informed the paperwork was incorrect and would have to be re-submitted. Again noone came back and again i had to chase. This also happened a third time. It took ten days just to get this done. When i received a date it wasnt suitable and there were only a handful of days i could do. I phoned to speak to someone and had to ring up 5 times, each time with a day of waiting for someone to call me back which they never did. Each time i was told a note was being made and i would definitely be contacted. Noone every rang me back. I also emailed Jasmina Duncan-Bosu who took over a week to reply to my email. It was time consuming, irritating and stressfull and i will definitely not be recommending Pod Point again.”

Helpful Report

Posted 3 years ago

“Paying for installation is quite easy and straight forward, however, the experience after is tedious to say the least. Once I paid and completed the required form I received an email stating that someone would call but it didn't happen. Had to chase them over phone numerous times just to get an update on what's next and why I don't get contacted. On one of the calls I realized that my case moves forward only when I talk to them as the customer support approved something while we were talking. I have to say that the customer experience is quite bad and if they didn't took the money first I wouldn't contact them after the first interaction”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews