Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

Visit Website

Write Your review

Tell us how Pod Point Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having spent 3 hours filing out the initial application form and having to take lots of photos, it still took over 1 month to get an appointment. My next door neighbours who completed the initial form on the same day got a installation date 4 days earlier than even though we were both told on the same day! I tried to explain to podpoint they could save time and money by doing both installations at the same time as we both had already laid the cable through the loft. Once they did agree to do both on the same day, when the engineer arrived he only had one correct pod point so my appointment was pushed back by 5 days. Which was extremely annoying as I had waisted a day waiting at home and i had no means of charging my car at home. On the day of my instillation the engineer arrived at 10.30 even though I was given a time of between 8-10, the engineer explained he just could not get out of bed! The engineer also broke our trip switch during the instillation but did not own up to this, we found the broken part out on our drive after he left! My husband has since replaced it at a cost to us of just under £100.00. So in summary I was extremely unhappy with PodPoint and would not recommend them to anyone!!”

Helpful Report

Posted 3 years ago

“Continuous questions & photographs needed. Not explained by garage at the point we were considering the car. Kept being told that Podpoint had all that was needed, not correct!”

Helpful Report

Posted 3 years ago

“If you want to be on hold at least 30 mins before someone answers your call, or fill out lots of complicated paperwork then buy a pod point car charger. I gave up in the end. It would appear they have a good product, but not the service to back it up. I would go elsewhere.”

Helpful Report

Posted 3 years ago

“The installation itself was good up until the point where the installer left! It was tested by attaching a fan to the output , but not the car. The fan worked but when I attempted to charged the car the charger cut out after about 30 seconds. Tried 3 times with same result. After several phone calls I was told some settings had been changed and to try it again. This time it charged the car but only at 5.8 kw not the 7 kw I had expected. Then it came to disconnect and the cable would not release from the charger. 40 minutes waiting on the phone and finally was led through steps to release cable... no joy. I was informed the "emergency team" would phone shortly. They didn't. In the morning I found an email suggesting the same steps I'd done yesterday evening. I went out to try these steps again but before I began I pulled on the connector and it came free. So all in all I'm not sure I have much confidence in pod point. I hope things improve dramatically very soon.”

Helpful Report

Posted 3 years ago

“The installation of the equipment was very poor. The engineer did not follow our instructions. He has run the connection along a 'party wall' that has started a dispute with our neighbour. Our requests to pod point to fix the mistake have not been responded to.”

Helpful Report

Posted 3 years ago

“Quick and easy installation but customer support takes ages.”

Helpful Report

Posted 3 years ago

“No one showed up on installation day. Spent nearly 2hrs on the phone trying to sort, got sweared at by a member of staff because they forgot to put me on hold - and was talking to another member of staff. Still cannot speak to anyone to get resolved. So they have taken almost £600 off me and still dont have a PodPoint. Absolute disgrace.”

Helpful Report

Posted 3 years ago

“Awful. Since installation I have had a problem with the PodPoint charger and I am not receiving updates and I do not know what the current situation is.”

Helpful Report

Posted 3 years ago

“Everything was fine until my router had to be changed, re connection to new router has been a real problem, l’ve contacted podpoint by phone an email, and lm afraid that back up has been disappointing to say the least, one member of staff did send me a disconnect/re-connect email, but that didn’t solve the problem, sent further e mail explaining still no connection, no reply, lm sorry to say that lm beginning to think You got the money not too bothered about sorting out my connection problem,!!”

Helpful Report

Posted 3 years ago

“Chaotic and poor administration of the pod point purchase and installation. Paid the money then ended up with little contact apart from repetitive emails asking the same questions. At one point it was so bad, I thought it was a scam!!”

Helpful Report

Posted 3 years ago

“Awful experience so far, really disappointed. 24 hours to original installation date & we’re told: “Sorry, engineer ill, no installation for another two weeks.” At such short notice when we’d arranged time off work, given full payment to Pod Point & arranged for arrival of new electric car for that week too. Terrible. No response to email until WE called them. Said they’d try to get an engineer out for the afternoon of original day, but no one arrived; no email, call, message informing of this. How unprofessional?? There’s been no apology or offer of refund as we now will have to go & charge our car at cost to us because you’ve left us two weeks without a charging point for which we’ve paid you for. Horrendous.”

Helpful Report

Posted 3 years ago

“Installation very good everything else very poor”

Helpful Report

Posted 3 years ago

“Unfortunately the only fast interaction has seemed to be taking my money to purchase the pod point. Since fitting (cannot fault the original engineer, polite, efficient and did a great job) my pod point has had 2 issues, resolving these issues is stressful. The 1st is that the pod point will not connect to a new WIFI which means no expenses can be claimed. An engineer came out (4 week wait) to my property and ever since the pod point will not work. The issues have now been going on for 6 weeks with no answer on the support line (currently on hold for 23 minutes whilst typing this) or from emails sent over a week ago. I would like to believe that if I had not needed to interact with customer services after purchase that the product would have been great and good value.”

Helpful Report

Posted 3 years ago

“As I started writing this review I had been waiting on the PodPoint telephone line for 39 minutes. This is the 9th call I have made about my PodPoint not working. They never do anything apart from sending me follow up emails telling me to follow WiFi connection instructions that don't work. I want an engineer to fix my home charger or replace it. They never phone back despite promises to do so. It is truly unprofessional and woeful. 44 minutes and still on hold. Someone called Temi finally answered after 52 and said there was nothing he could do. He would ask someone to call me back. Utterly pathetic service.”

Helpful Report

Posted 3 years ago

“Pod-point engineer routed cable through brand new door without our consent and attached cable to unstable door step that we were imminenetly about to repair. Waiting to hear back from customer services.”

Helpful Report

Posted 3 years ago

“After six weeks am unable to use the pod point. After copious e-mails and no attempts to contact me by telephone I have given up - waste of money (good job I've only got a hybrid)”

Helpful Report

Posted 3 years ago

“Terrible at communication. Customer service is non existent. They should be ashamed. Vast improvement required. The installation engineer was excellent, which makes the customer service experience so difficult to understand. Big company mentality!”

Helpful Report

Posted 3 years ago

“Extremely shambolic service. Numerous attempts at install that were all the fault of Pod Point or their 3rd party contractors. For a job that should be completed over two days it took approx 3 weeks”

Helpful Report

Posted 3 years ago

“The work was fine and the charger works, but the customer service was shocking. I have now had my point point for almost a month and I am still yet to receive the invoice which I require to claim the EST grant. These documents should be getting sent out as standard given I was charged for the product over 2 months ago now.”

Helpful Report

Posted 3 years ago

“The end product is great. But it took 4 months and three visits to complete to my satisfaction. The first installer laid a cable but said he could not connect up because of a missing “splitter”. The second installer said no splitter was needed but the cabling installed was not necessary. The third installer then said the cabling was fine and swiftly completed the installation. In between those visits were numerous emails with your team where coordination seemed a challenge at your end. If you can improve that then you will have happy customers. The whole experience was a huge inconvenience from start to finish.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews