Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation and scheduling was excellent however the pod point will not charge my car so overall the experience is poor. No response from email to customer care. No support available over the weekend.”

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Posted 2 years ago

“The engineer was brilliant, arrived a day early and was polite, efficient, knowledgeable and did a really tidy job.”

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Posted 2 years ago

“Podpoint installation was good and efficient. However the charger stops working with red light displayed every couple of weeks. Remote reset works but this takes 3 days to organise. Hate to think what happens when warranty expires”

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Posted 2 years ago

“it was a very stressfull experiance”

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Posted 2 years ago

“Does not work it has a fault”

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Posted 2 years ago

“Took 6 months. My circumstances included a significant distance from mains to car position. Needed my own electrician to do most of the work. Only saving grace was the installer was on time, fast and efficient.”

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Posted 2 years ago

“The charge point had a error immediately after installation. Why would the engineer leave without checking it was working correctly? I then had to contact pod point 3 times before someone took any action to help resolve the issue. The installation took place early on Thursday but I wasn’t able to use the charging point until late Saturday afternoon which was far from ideal.”

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Posted 2 years ago

“A shoddy experience which took over 3 months to complete. Engineer wasnt honest with me left the pod point not working. Had to chase and make over 100 calls to resolve this installation. Still to this day its not working and i have to ask them to remove it.”

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Posted 2 years ago

“This would have been higher but unfortunately following the installation I discovered that power surge had blown the boiler pcb board. I have not had a return call from customer services”

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Posted 2 years ago

“Did not want to run cable under the floor . Was informed they don't go under floors after payment was made and a fitting date confirmed. They wanted to run on the ceiling under a bathroom and around a steel girder . I was fitted with a smart charger now I'm told I can't charge my car when I want . Would not recommend”

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Posted 2 years ago

“fitter was good and helpful. However after one charge i cannot get this working and have not had chance to ring to get fixed yet.”

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Posted 2 years ago

“Dissatisfied and not happy. I was charged £230 for the installation which was not informed earlier unitill the date of installation even though i did send clear pictures as to where the connections need to be made was left without a choice at the last minute was told that i had to pay £60 per hour for the engineer. I was told i had to make the payment forst before installation which was to be completed after a week. On the date of the installation no one turned up and i was sent an email saying it was rescheduled to another date and i sent an email asking why it was changed and no one replied back until 5 pm (so that nothing can be done and it was a friday). Its caused me financial loss, distress and inconvenience. Very unhappy and would never be considering pod point in future. (Just want to add the engineer was brilliant and friendly and did his part properly)”

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Posted 2 years ago

“Very dissatisfied; you only got 1 star thanks to the super nice chap called Haydn who came to swap over my pod point charger due to them installing the wrong time. Completely inefficient instillation team at your head office who just make us excuses because they haven't done their job properly. My neighbours asked about our pod point, we told them not to bother as the customer service was terrible and useless”

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Posted 2 years ago

“Pod Point was recommended to us by our car dealership so we went with them. They told us that our requirements were not a problem and they were quick to take our money. We took all the photos as asked and they kept getting our order wrong. When the first electrician arrived to fit it he was not qualified to work on our electricity system so another appointment was made. The second electrician said the best way to fit it was exactly as we had requested but Pod Point office insisted on an alternative plan that would have been unsightly and impractical. They then put every obstacle in our way to get the installation as the electrician had recommended and we requested, to the extent that we had to pay the electrician to return privately to fit part of it and then return weeks later to fit the charger. The whole thing took so long that we had to pay Pod Point more as the government subsidy deadline had been missed even though Pod Point had previously assured us that the installation did not have to take place, simply placing the order would meet deadline. The eventual cost was more than double the initial quote.”

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Posted 2 years ago

“Ordered a charge point after four weeks trying to sort the the installation cancelled five weeks ago still not received the monies back.”

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Posted 2 years ago

“Quick to book in an installation date however the installer didn’t do a great job on the day. Not only did they not have all the equipment which resulted in a follow-up visit 2 days later, they also damaged the internal and external property walls. Pod Point customer service have been aware of the issue for over 1 week and we’re still not close to an answer or resolution. One thing to note is they don’t offer repairs post installation so if your property is damaged like mine now unfortunately is you’re going to have to book in a private repair elsewhere and foot the bill. Overall a terrible experience; much better it seems to buy the unit from a trade seller and contact a local more reliable electrician for the installation.”

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Posted 2 years ago

“I am extremely disappointed with the job that was done by your engineer. If I knew how it would turn out there is no way we would have gone ahead. It looks terrible & will certainly need to re doing. The wiring looks terrible, botched together with no regard for my property, effectively it has completely ruined my newly decorated hallway. Very poor level of service & actual results is horrendous for such cutting-edge technology. I think Audi should find /suggest another partner which I will certainly be telling them directly.”

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Posted 2 years ago

“Pod point installed friday, never worked. called monday to request engineer return, was told remote diagnostics had to be run. called again today, claimed no record of the call on monday & put me on hold & hung up on me”

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Posted 2 years ago

“I will score 1 for the moment until the issues are resolved then adjust. Unit installed quickly but nozzle scuffed and looks second-hand. The connection to the wi-fi was not completed at the time of installation and is now not resolved by me, though a request for assistance has been made to pod-point. Hopefully, these issues are resolved and the score suitably adjusted.”

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Posted 2 years ago

“Never answer the phone, the call back system doesn't work. Unsurprised to find out they're owned by EDF.”

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Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews