Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,126 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hole drilled in wrong place so needed to be filled”

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Posted 3 years ago

“Very efficient, friendly and professional service.”

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Posted 3 years ago

“Contractor arrived promptly. Trunking installation done neatly.”

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Posted 3 years ago

“The installing officer ( engineer) was really pleasant and explained what to expect on the day.”

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Posted 3 years ago

“The ordering and booking process was very good, however the charge point was an out of box failure. The engineer replaced the faulty alarm not in the same day but now I can’t register the pod as the serial number has changed. I tried to contact through feedback but I have not had a response.”

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Posted 3 years ago

“Very professional, efficient and helpful.”

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Posted 3 years ago

“Just over a week from ordering, submitting questionnaire responses through to having it installed. Communication was good with the exception that I didn’t receive email notification that day/time was confirmed from acceptance of slot via website. Installation process was very good and the engineer (Joe) was very professional, leaving everything in a very tidy state. First front box was not working properly (faulty unit), so Joe returned the following day without fuss and replaced it straight away.”

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Posted 3 years ago

“Great service. Ordered and paid for online. Completed the pre installation information as needed. Few more questions and photos needed than I had thought, but wasn’t too bad. Then next day advised the install could take place the following day. Install took place 2 days after the order was placed and the install went very well and only took about 2.5 hours. Fantastic service all the way.”

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Posted 3 years ago

“Good customer service regarding arranging installation of my home charger.”

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Posted 3 years ago

“The engineer was very friendly, from the outset. He clearly explained each step of the procedure and advised on its use. He was professional and completed the procedure in a very short time. He was very proficient and I can only say positive things about him.”

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Posted 3 years ago

“Despite some confusion at the outset the team were always willing to help. The instillation was quick and the technician was very helpful in explains everything. All I need now is my new electric car”

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Posted 3 years ago

“From ordering, to scheduling installation to the installs itself was all very efficient and easy. The technician that came to install the point pod was very informative & done a great job”

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Posted 3 years ago

“Engineer was polite, let me know he was going to have to turn-off the electricity to the house and how long it would be off for. I was working from home on the day of the installation so he gave me a 10 minute warning to allow me to save my work and shut down my computers. He then took the time at the end to explain how the PodPoint worked.”

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Posted 3 years ago

“Excellent installation”

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Posted 3 years ago

“Very fast installation and very friendly and helpful installers- a very professional job. I couldn't fault it in any way.”

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Posted 3 years ago

“Overall good, Mike the installer did a great job but disappointing how long the booking process and slot scheduling took (over two weeks)”

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Posted 3 years ago

“Since we contacted Pod Point initially because they were the Hyundai "preferred supplier", our experience with them has been entirely positive. They responded to our initial inquiry promptly and efficiently; dealt with a problem in sending photographs of our proposed cable run without fuss; and gave us an early appointment when our car delivery date was brought forward. The engineer, who attended, was very polite. He gave us suggestions on improving our Pod Point position and did a good clean tidy job. The charger looks good in its agreed position. Our car has not yet been delivered but we have every confidence that the system will work well. Judging on our experience so far, we would expect any support required to be good.”

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Posted 3 years ago

“Very professional person easy going from the call to say he was on is way , A1”

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Posted 3 years ago

“Paid for in the first weeks of December. Installed in August after lots of emails and phone calls. Installer drilled through the wrong wall!!! leaving a big hole on a wall we had got professionally refurbished 3 weeks previously. Looks awful. Second guy had a go at filling it. Still looks terrible, he didnt even try to flatten the filler so its all bumpy and set. Need decorator in to fix it.8 mths wait is too long.”

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Posted 3 years ago

“Dan who fitted our Pod Point was extremely helpful and pleasant throughout the time fitting the point. It was a roasting hot day so made sure I offered drinks and ice creams to him. Everything was explained and it was excellent service!”

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Posted 3 years ago

Pod is rated 4.6 based on 36,126 reviews