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Pod Point Limited Reviews

4.6 Rating 39,701 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,701 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes the company a week to respond to an email, communication appalling. I initially asked for a longer cable but the order was ignored. Second order I forgot the extra cable length . After installation I queried it and they asked me for 800 for a new charger. Great. Thanks guys. The fitter was superb, efficient friendly and polite and very capable”

Posted 1 year ago

“Guy who installed it said there was a live wire there wasn't cost me 45 for engineer to come and tell me this .I have invoice for bill and I would like reinbursed for this .”

Posted 1 year ago

“Installer was great, got the install done with no issues. The only thing is the pod point is no quicker than my 3 pin plug atm. So very annoying having spent about £1000 pound for something I already had! Tried to get in touch to get some help, and nothing as yet!”

Posted 1 year ago

“The installer was timely, very polite, did exactly what he said he was going to do and came across well. I guess I'm just a little disappointed with the overall finish. I've attached a photo for reference. I'm disappointed with the amount of cable there is on the outside of the wall, was there really no way to hide the bottom section in the gravel, or to be able to pass it behind the gas piping? There are two cables running together, I was expecting one? It looks scruffy. I'm also really not a fan of the isolator switch being outside of the meter box, it allows anyone access, there must have been a better way. Overall not bad, just disappointing.”

Posted 1 year ago

“The actual installation was fine, but getting to that point was one of most painful experiences I've ever had. The installation was supposed to have been free and funded by the government but it took more than 6 months and so missed the deadline.”

Posted 1 year ago

“Reported on the day that the electrical contractor had broken the top hinge of the electricity meter door. Despite being acknowledged, nobody has been back for over 4 weeks.”

Posted 1 year ago

“Didn’t work for the first week and had to wait quite a while for someone to come back out and fix it”

Posted 1 year ago

“I found the process of installation problematic. The person sent by Pod Point was condescending (‘give me your Wi-Fi password, I will tell you later why I need it’), took no care when working to keep noise down (ie loud telephone call unrelated to the work under my and my neighbours windows where we work) and then cut the electricity off without checking if we had the PCs switched off so that we don’t lose work. Overall very little consideration for the customer as part of the installation - I would not chose this company in future”

Posted 1 year ago

“The installtion was brilliant, really great guy and good comms. The fact it took 6 weeks from my purchasing the Pod Point to getting feedback that i needed an electrician to get it installed was really poor, and required me chasing via email and twitter before i got any response.”

Posted 1 year ago

“Had to chase installation as the engineer didn't turn up on our first date even though I had confirmed it. The installation itself went fine but feel that clearing up after work could have been better as I had to ask him to take the rubbish away, and I was still left picking up bits of wire and plastic debris afterwards”

Posted 1 year ago

“Before I ordered my unit I was constantly contacted by phone and email. After the installation you all lost interest and then I struggled to speak to anyone as my unit was faulty. It was originally installed wrong, wired up wrong and so the wifi didn’t work and it ran at 2.2kw. £900 and I couldn’t use it!”

Posted 1 year ago

“From payment to installation little to no communication from Podpoint. I had to chase them for a date/time. Engineer who came to do the install was somewhat surly and unhelpful. Despite Podpoint asking for a lot of information prior to install including asking for numerous photographs etc it seemed pretty clear that the guy who came to install had seen/received nothing. The installation was by a third party contractor to Podpoint - not a great ambassador for the company. Would not advise others to use Podpoint based on their customer service thus far. Very disappointing.”

Posted 1 year ago

“the charger head holder is loose and doesn't hold the head firmly”

Posted 1 year ago

“Booking was changed on me last minute after I took time off for it. Also the fitter Damaged my brick work on the front of my house and did a terrible job of making it right.”

Posted 1 year ago

“Frustrating process to get charge point installed.”

Posted 1 year ago

“The installation took nearly 3 months and was cancelled twice.”

Posted 2 years ago

“Very complicated ….too many questions and ultimately messy job”

Posted 2 years ago

“Install went well however we felt the engineer installed the charger in a manner that was easy for him and made excuses as to why he didnt think it was best to install where we wanted the charger. As a consequence we have to drag the cable across the garage past another car to be able to charge our car.”

Posted 2 years ago

“My installation was very easy with all containment installed by others, all that was needed was cable. Everything was fully explained in the pre-installation photographs etc. but the electrician still turned up without the cable. I believe pod point should complete a proper survey of a property before sending the installation engineer to avoid these issues. I ended up supplying the cable to enable installation to be completed on the day. The electrician was excellent.”

Posted 2 years ago

“The process to arrange the installation was simple and easy and the calls to arrange etc were all good so no issues there. The installation was the issue. The work internally with the wiring was fine but the engineer has drilled through my external wall from the inside using too much force and has shattered the bricks on the outside of the house as the drill bit went through. Most of this is covered up by the charger but if I ever get rid of it in the future I am left with an unsightly mess which will be costly to repair. Also the charger doesn't fully cover it and some of it can still be seen on one side as shown in the photo where the engineer has tried to hide it with silicone sealant.”

Posted 2 years ago

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Pod Point Limited is rated 4.6 based on 39,701 reviews