The process to arrange the installation was simple and easy and the calls to arrange etc were all good so no issues there. The installation was the issue. The work internally with the wiring was fine but the engineer has drilled through my external wall from the inside using too much force and has shattered the bricks on the outside of the house as the drill bit went through. Most of this is covered up by the charger but if I ever get rid of it in the future I am left with an unsightly mess which will be costly to repair. Also the charger doesn't fully cover it and some of it can still be seen on one side as shown in the photo where the engineer has tried to hide it with silicone sealant.