From payment to installation little to no communication from Podpoint. I had to chase them for a date/time. Engineer who came to do the install was somewhat surly and unhelpful. Despite Podpoint asking for a lot of information prior to install including asking for numerous photographs etc it seemed pretty clear that the guy who came to install had seen/received nothing. The installation was by a third party contractor to Podpoint - not a great ambassador for the company. Would not advise others to use Podpoint based on their customer service thus far. Very disappointing.