Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been communicating with Stella for several months and still no installation date. Excuse from Pod Point is not applicable in our situation. Supplied photos (and video) of fuse boards (we have two, one installed recently to cope with our hot tub) stating that the “AC RCD protection is not compatible with our chargers”…..In Pod points literature they state they can deal with issues on the day for an additional charge. Will be looking for a different supplier if this is not resolved in the next 10 days. Tried phoning several times and not getting through. Each time I’ve hung up after waiting between 35 and 45mins for someone to answer!! Shocking that no one answers. Don’t deserve to be in business with this shabby customer service.”

Helpful Report

Posted 3 years ago

“The first installation went ok a year ago but it took 45 minutes on the phone to book a removal and refitting when we moved houses in December before Podpoint cancelled it at short notice. Two months later and still no charger. Podpoint customer service is appalling and asked me to add extra information each time we sent what they requested, videos, photographs and even asked us to get an electrician to modify the fuse board before their technician came. The technician was kind and helpful but my charger is somewhere in storage and he was not given it, and was not allowed to fit a new charger that he had in his van. Two months and more emails or phone calls but still no charger. It cost over £500 to have it moved, by the way, and we wished we had asked an independent electrician to do it 2 months ago. Avoid this company as there are many other options around.”

Helpful Report

Posted 3 years ago

“Customer service was atrocious! phoned on numerous occasions checking on installation without response. When we finally received a scheduled date our installation was cancelled on morning of install and rescheduled the following day. The engineer was apologetic on behalf of Pod Point and provided a professional installation.”

Helpful Report

Posted 3 years ago

“The installation was completed on time. I am concerned about the quality of work. The wires run across the circuit breaker and I have to bend them out if the way to operate it. Also when the installation was completed I opened the meter box door and the newly installed junction box spring out. I could not close the door until I applied pressure to it. I think the installation is poor and the junction box should have been mounted correctly or put in its own isolated box.”

Helpful Report

Posted 3 years ago

“Appalling service. I paid in full for my charger in October 2021, it took until 7th January 2022 for this to be installed as nobody mentioned anything about the possibility of having to have the service head replaced on my home power supply during the order process. I wouldn't have minded but my charger was fitted nearly a month ago and it still doesn't fit my car despite assurances from Pod Point Support that I ordered the right one. You never hear anything from the Network Assurance Team despite being told on many occasions that my case was being treated as 'urgent'. Stay away from this company”

Helpful Report

Posted 3 years ago

“Unfortunately the pod point has been put in a place which has made it unusable, I have used it twice in an emergency and normally pay extra to go to a public charger, the internal wiring is horrendous and left hanging dangerously in MY view.”

Helpful Report

Posted 3 years ago

“awful service. Needed to be chased at every stage. Delayed installation a number of times”

Helpful Report

Posted 3 years ago

“The whole experience was fraught with errors and inconsistencies and time consuming demands.”

Helpful Report

Posted 3 years ago

“Very poor experience 0 customer service appointment cancelled 2 times asked for a call from my project manager, nothing!”

Helpful Report

Posted 3 years ago

“The diy survey and sending in documents was fairly easy. I sent forms in on 22.11.21 and you're meant to hear back within 48hrs but it took two weeks and me calling pod point for them to ask for more photos. A few more weeks went by so tried emailing the person I spoke and sent photos too for a date for pod to be fitted. I was asked for more photos. A wek went by and no date for fitting so I emailed again. I never heard back so after another week I called again. Was told they were back logged but I'd hear soon. I had my car by then and no home charger, so had to use public chargers. Only ones working near me were fast chargers which are expensive. I finally received an email on the 15.12.21 with a schedule date of 24th Jan to fit the charger. I wrote to express my disapointment and to ask to be put on a cancellation list. I never heard back. Thankfully the fitter was excellant and I'm happy with the pod point charger so far.”

Helpful Report

Posted 3 years ago

“being a person not competent on a computer the whole booking process was left to me to do and I got it wrong a few times and after two weeks trying had to fetch help in to do it for me, then on the day of installation the engineer did not turn up and no phone number for contacting on any of the 23 e-mails I had received, this was made worse as I had picked the new all-electric car up the day before the supposed fitting day of the Pod Point. Not a good experience, on the actual next booked day the engineer ( Luke Wheeler ) was brilliant on the day doing the installation. Bill Price”

Helpful Report

Posted 3 years ago

“Extremely poor!”

Helpful Report

Posted 3 years ago

“Engineer was useless hadn’t a clue what he was doing, bodged wiring argued with me he had given me a manual though he had left it in his car. Proceeded to check everything worked only to find car would only charge at 2kw, again argued with me for half hour saying it must be a fault with my new car, forced him to call someone for him to find he had installed it incorrectly, an hour or so later he finally got in working via FaceTime with a colleague! Purchased a lock that he had no idea how to fit and said I’d need to organise another visit for it to be installed. Several weeks of back and forth the same engineer came out to fit the lock only to break the cover on the pod point and had to try and fit it with the cover on and struggling to install it one handed. Lock didn’t work, pod point causing house/hot tub to trip, several more efforts to get another visit for someone to check the system and repair the original wiring ! Service and experience with Pod point horrific.”

Helpful Report

Posted 3 years ago

“It will not. charge at 7 kw as it trips out. Having to wait 3 weeks for an engineer”

Helpful Report

Posted 3 years ago

“An awful customer experience from start to finish. Coronavirus was used as an excuse by Podpoint as to why they weren't undertaking a pre-installation survey themselves, but relying on me the customer doing this work. There then followed a debate regarding cable routing; Podpoint proposed to run a significant length of cable on the internal walls of my bungalow when the obvious route was via the loft space. The loft route was eventually agreed upon, but only on the basis that I would employ my own electrician to go into the "crawl space" because Podpoint's risk assessment wouldn't permit them to access the loft. there was no reduction in fee for me even though I was employing someone else to do cable installation work. Only 15metres of cable was supplied free of charge and I was told that 2m of that had to be left at each of the two terminations. The remaining extra cable length needed was at my cost. Then when Podpoint's installer came to make the end connections he was not willing to install 25cms of trunking to hide the cable run internal to my kitchen. Podpoint's website identifies trunking as something that will be undertaken, so I was most surprised when I was told that he wouldn’t do it, particularly as the length needed was so tiny. As I further challenged him, I was given three excuses, in turn, none of which satisfied me: 1. He hadn’t installed the cable, and trunking is part of cabling – hence not his responsibility; 2. Podpoint, was his customer, not me and so I had no say in what he was to do on the day of installation 3. He didn’t have any trunking on his van!! All most unsatisfactory and leaving the work incomplete for the sake of 10 minutes work. I have since complained to the Podpoint installation team, who have passed my issue on to the Podpoint maintenance team. Three weeks have now passed and I still haven't heard a thing from them. Then, on his departure, the installer thrust a small booklet into my hand and said “read that, all the instructions you need are in there”. Having looked at these I realised I needed to pair my Solo 3 to the Pod Point App on my phone and this required me to find the serial number printed on the unit. Why didn’t the installer give me that serial number? He was knelt at the unit for about half an hour with the details clearly visible to him - and yet I needed to get on my hands and knees to find it. Podpoint needs to massively improve Customer Care. I certainly wouldn't recommend the service.”

Helpful Report

Posted 3 years ago

“Customer service is awful however I can't fault the engineer who fitted it”

Helpful Report

Posted 3 years ago

“One of the worst customer service experiences I have endured. 7 months from payment to installation. Multiple failed installation appointments. Significant damage to home. No follow up on reparation. Would advise everyone to stay well away from Pod Point.”

Helpful Report

Posted 3 years ago

“The timescale and communication was extremely poor Also repeatedly asking me for the same information”

Helpful Report

Posted 3 years ago

“Provided all installation details and was told I needed a protected data cable from house to carport. Spent over £300 buying and installing. Engineer arrived and said it was not required. Complained to Podpoint. No response.”

Helpful Report

Posted 3 years ago

“During installation my garage door was sprained as the engineer managed to dislocate it from the runner. This damaged the paint work too! Also used extra long screws that penetrated from inside the garage to outside. Now rectified had left holes!”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews