Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,701 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,701 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite engineer, listened and advised on ghe installation”

Helpful Report

Posted 6 months ago

“The installation of the charge point was quick and well done. Unfortunately as with all these things a time was set for installation but the installer arrived at the wrong time and early When hard working people in the public sector cannot just easily take time off(I generally have to give 6 weeks notice for leave)then when time frames are set they should be adhered to.”

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Posted 6 months ago

“I hesitate to give a 5-star rating, as the install was only completed an hour ago. The installation itself was 5-star! - Very neat and professional. Please give me a month or so to evaluate the equipment Regards Edward Davies”

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Posted 6 months ago

“A more formal approach during the booking process is preferred. The informality of first names terms should be my choice not yours nor your data system. The lack of an onsight survey also irritates - you’ve passed the risk to the customer. Fortunately the installation went very well.”

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Posted 6 months ago

“Installation was excellent.”

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Posted 6 months ago

“Very polite and efficient good workmanship and cleaned up afterwards Would have been good if they had left their phone number in case of problems or queries.”

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Posted 6 months ago

“Very happy with our new charger. The guys were knowledgable and friendly. Only thing we didn’t realise was the electricity to our house has to be turned off for an hour so something to bear in mind if you’re working from home.”

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Posted 6 months ago

“I’ve scored it 4. The installer on both occasions was a 5, he was brilliant . The reason I down marked it was because of the delay in arranging the second installation date and more so how difficult it is to speak to the right person. Danielle McHale who arranged the final installation was also brilliant though, thanks.”

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Posted 6 months ago

“The PodPoint 3 installation was carried out on time and we are very happy with the installer's work and manner. However, contact with your head office is less good and I felt there was a lack of information following putting our order in, and paying £999 (for which I don't seem to have received a receipt). Everything has, in fact, gone ahead well, but it would have saved your staff some time, and me some time hanging on to get through if more information had been provided when i ordered.”

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Posted 6 months ago

“Our experience with the first installer that turned up was not good at all and would be a 1 star review. However the second team were absolutely excellent and deserve a 5 star review - Gareth and Anthony. They were very easy to deal with and came up with great solutions to a tricky installation.”

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Posted 6 months ago

“Great product and online platform - let down by communication with the office. Installation 5*”

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Posted 6 months ago

“Good job particularly from the installer”

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Posted 6 months ago

“Good service”

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Posted 7 months ago

“Overall experience with Pod Point was good. We did have to have other electrical work done to allow installation. This however wasn't picked up on the survey so two separate visits were required. Have to say on the day we did get the installation completed the engineer who carried out the work was fantastic. Great install and left the house as he found it.”

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Posted 7 months ago

“Excellent fast installation and hassle free”

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Posted 7 months ago

“Installer was great and was very tidy. Pod point working well. Only criticism was waiting in from 11-4pm for the installer to arrive at 3.45pm! Could have lived with it but the installer came from Edinburgh which is 3.5 hours away from me and this was their first job of the day. Had someone called me to tell me I would have been able to go about my day. It wouldn’t have been difficult to let me know.”

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Posted 7 months ago

“Communication is sketchy & not as responsive as it should be. Perhaps some communication could be better in a phone call rather than emails? On the day of installation, I was advised that the installer would call to confirm a more accurate time slot, which never happened & the tracking app simply did not work!”

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Posted 7 months ago

“Overall good experience Just have to wait and see how it works post installation”

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Posted 7 months ago

“Very efficient”

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Posted 7 months ago

“Installation was completed very efficiently”

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Posted 7 months ago

Pod Point Limited is rated 4.6 based on 39,701 reviews