Pod Point Limited Reviews

Name: Pod Point Limited
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,113 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

Visit Website

Write Your review

Tell us how Pod Point Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall experience was good. The installation on the day was very good with a nice clean professional job and everything explained on how to use the Pod.”

Helpful Report

Posted 1 year ago

“Website is easy to use and informative. I found the process of sending photos for the pre-installation form slightly difficult though it all worked fine in the end. Installation went really smoothly but it would have been helpful to be notified in advance of the time that the technician was going to arrive”

Helpful Report

Posted 1 year ago

“Easy to place an order. The team quickly booked me in for installation and the installer is professional.”

Helpful Report

Posted 1 year ago

“Excellent installation”

Helpful Report

Posted 1 year ago

“Felt that the initial abortive visit could have been avoided by a phone call as there was some doubt about the damaged door from the photo. Could have been cleared up on the phone. Installation was carried out competently and professionally by a friendly engineer with a good explanation of functionality. Found it difficult to communicate with the right person - confusion between functions.”

Helpful Report

Posted 1 year ago

“After quite a lengthy process to complete all the checks before the installation could be scheduled, the install of the pod point charger went very smoothly.”

Helpful Report

Posted 1 year ago

“Installer (Guy and his trainee) were brilliant on the two occasions that they came to the property to carry out the testing and installation but the booking process for getting a slot felt really clunky. I waited over a week to get a reply about getting a booking in place meant I had to chase them by phone to get an installation slot but otherwise PodPoint were fine. The requirement for the installer to take photos of the earth grounding could have been made more clear and seems pointless when the water pipe coming into the property is plastic anyway. I'd still recommend PodPoint at the end of the day!”

Helpful Report

Posted 1 year ago

“The company did what was advertised, installed a 7kW charger. Aside from scheduling an earlier appointment and then failing to turn up, they were fairly efficient. Mark, the installer, did a brilliant job on the day. It turned out to be a far-from-straight forward installation and he spent five hours working out the best route and installing it. He was very knowledgeable and the wiring is very tidy indeed.”

Helpful Report

Posted 1 year ago

“Good apart from the online Pre Installation Survey form is not the easiest to action, asks for extra images only to tell you the file is too large to process. Took me 4 attempts to complete, taking up to 30 minutes each time.”

Helpful Report

Posted 1 year ago

“There was a delay in getting the podpoint installed after my payment”

Helpful Report

Posted 1 year ago

“Podpoint were highly recommended to us. The online ordering process was quite complex for an older customer. We were encouraged to buy a cable which the installer said we did not need and must now return. The installation was scheduled within two weeks and the installer came at 3pm, not between 9 and 1 and customer service were hard to reach. The installer and his explanations were excellent”

Helpful Report

Posted 1 year ago

“Your installation engineer, Gareth was superb, knowledgeable, efficient, very pleasant and deserves 5*. However, your online pre-installation form is over-complicated and not all the information requested was necessary, or relevant.”

Helpful Report

Posted 1 year ago

“Poor support to plan and arrange installation Link from web site and e mails to forms didn’t work. No reply to any e mails I sent. Installation was excellent. Good communication and high quality work. Very friendly”

Helpful Report

Posted 1 year ago

“Excellent service But was unable to arrive until after booked slot”

Helpful Report

Posted 1 year ago

“A good installer I have every confidence in the work. I intuitively picked up on his days schedule which put pressure on him to get going post install with no time to help me download and use the app, which would have been good. I must emphasise I have nothing but praise for Lloyds work”

Helpful Report

Posted 1 year ago

“Hi, overall a good experience. Order process was easy and general comms was good. There was no reminder of the installation date (say the day before) though and given that I did not receive a call from the engineer on the day, I was left somewhat unsure as to whether the installation was still taking place. Re the installation day, the engineer was pleasant and polite. There were however some feedback points for your attention. - I did not receive a call 2 hours before arrival as you stated. - no offer was made by the engineer to cover floors - the engineer did not sweep up after himself, particularly under the stairs where he was working.”

Helpful Report

Posted 1 year ago

“The information required for the installation was extensive and do think a site inspection prior would be more beneficial to the consumer. That said, the installation that was conducted was faultless. I am still waiting for my 5 year warranty which is disappointing, despite sending numerous emails for it.”

Helpful Report

Posted 1 year ago

“Ellis was great, efficient and did a very tidy job. Couldn’t rate more highly”

Helpful Report

Posted 1 year ago

“Very efficient when the team arrived to fit my charger. On line tracker for when they arrived did not track the installers, but they arrived on time and completed the install within the time keeping me informed as they progressed. I was given a run through of how to operate the charger after they had paired it up to my WiFi. Simple process from start to finish with Pod Point providing all the necessary paperwork for me to send to my DNO so they could check if my power supply was suitable.”

Helpful Report

Posted 1 year ago

“Clean tidy efficient work, slightly behind schedule but nothing that was a problem.”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 36,113 reviews