Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,718 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a good experience”

Helpful Report

Posted 5 months ago

“Needed 2 visits because cable routing was more complicated on our older house, but both done promptly and a good job done on completion.”

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Posted 5 months ago

“The installation on the day was great, good communication, neat, tidy, well explained. The initial booking experience was great, but the problem arose when i also wanted to book a second installation at a different address. Upon advice from Pod Point, i put the booking in using a separate email address, however, their system got completely confused and changed my original appointment to the second address. Email responses to solve this were poor and slow, in the end i had to ring and wait for 90 minutes to speak to someone who resolved it for me.”

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Posted 5 months ago

“Excellent electrician who did our job today”

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Posted 5 months ago

“Installation and setup were very straightforward and well explained. Trying to contact Podpoint is trying - 30 minute waits on the phone are standard, but once answered staff are friendly, helpful and knowledgeable.”

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Posted 5 months ago

“Helpful, sometimes not return emails as fast as would like, but always did in the end. Installer was excellent. I felt sorry for him as it was pouring when he started, but he carried on despite the weather, which did ease off”

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Posted 5 months ago

“Very efficient installation. Clear operating instructions provided by a friendly installer. Power to the house only switched off for 10 minutes or so. Some delays in responding to email enquiries prior to the installation.”

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Posted 5 months ago

“Overall experience was good. The installation on the day was very good with a nice clean professional job and everything explained on how to use the Pod.”

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Posted 5 months ago

“Website is easy to use and informative. I found the process of sending photos for the pre-installation form slightly difficult though it all worked fine in the end. Installation went really smoothly but it would have been helpful to be notified in advance of the time that the technician was going to arrive”

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Posted 5 months ago

“Easy to place an order. The team quickly booked me in for installation and the installer is professional.”

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Posted 5 months ago

“Excellent installation”

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Posted 6 months ago

“Felt that the initial abortive visit could have been avoided by a phone call as there was some doubt about the damaged door from the photo. Could have been cleared up on the phone. Installation was carried out competently and professionally by a friendly engineer with a good explanation of functionality. Found it difficult to communicate with the right person - confusion between functions.”

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Posted 6 months ago

“After quite a lengthy process to complete all the checks before the installation could be scheduled, the install of the pod point charger went very smoothly.”

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Posted 6 months ago

“Installer (Guy and his trainee) were brilliant on the two occasions that they came to the property to carry out the testing and installation but the booking process for getting a slot felt really clunky. I waited over a week to get a reply about getting a booking in place meant I had to chase them by phone to get an installation slot but otherwise PodPoint were fine. The requirement for the installer to take photos of the earth grounding could have been made more clear and seems pointless when the water pipe coming into the property is plastic anyway. I'd still recommend PodPoint at the end of the day!”

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Posted 6 months ago

“The company did what was advertised, installed a 7kW charger. Aside from scheduling an earlier appointment and then failing to turn up, they were fairly efficient. Mark, the installer, did a brilliant job on the day. It turned out to be a far-from-straight forward installation and he spent five hours working out the best route and installing it. He was very knowledgeable and the wiring is very tidy indeed.”

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Posted 6 months ago

“Good apart from the online Pre Installation Survey form is not the easiest to action, asks for extra images only to tell you the file is too large to process. Took me 4 attempts to complete, taking up to 30 minutes each time.”

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Posted 6 months ago

“There was a delay in getting the podpoint installed after my payment”

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Posted 6 months ago

“Podpoint were highly recommended to us. The online ordering process was quite complex for an older customer. We were encouraged to buy a cable which the installer said we did not need and must now return. The installation was scheduled within two weeks and the installer came at 3pm, not between 9 and 1 and customer service were hard to reach. The installer and his explanations were excellent”

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Posted 6 months ago

“Your installation engineer, Gareth was superb, knowledgeable, efficient, very pleasant and deserves 5*. However, your online pre-installation form is over-complicated and not all the information requested was necessary, or relevant.”

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Posted 6 months ago

“Poor support to plan and arrange installation Link from web site and e mails to forms didn’t work. No reply to any e mails I sent. Installation was excellent. Good communication and high quality work. Very friendly”

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Posted 6 months ago

Pod Point Limited is rated 4.6 based on 39,718 reviews