Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great installation but baffling bureaucratic process to get there.”

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Posted 4 years ago

“Painful ordering experience due to repeated documentation requests with different demands resulted in weeks delay in installation. Thankfully, the installation was excellent due to a first-class electrical engineer who explained everything very clearly.”

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Posted 4 years ago

“The installation was great and the guys from SOL Electrical did a great job. Until that point the process has been very long, overly complicated and quite frankly rather off-putting. I honestly can't say I'd recommend pod point to friends and family but would rather go direct to SOL if there was a next time?”

Helpful Report

Posted 4 years ago

“A review of the paperwork was done with corrections sent. However not all issues were picked up and a further delay was caused in arranging the paperwork. The booking process does not allow for booking a slot whilst the paperwork is going on which is problematic when the car delivery date doesn’t change. When eventually through to scheduling there was a fantastic operator whom acted very quickly and proactively. There is no option in this survey for response times being days so not answered that point.”

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Posted 4 years ago

“Took a long time for contact and confirmation of order and installation over 8 weeks for the whole process”

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Posted 4 years ago

“Took longer than anticipated, especially as the garage had advised a much shorter time. Even now not fully installed as awaiting the power operator to agree a higher output.”

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Posted 4 years ago

“I have a mixed review - it took two engineer visits to ascertain what preparation works needed to be undertaken before the installation could take place. This was frustrating as it led to lengthy delays. The installation itself was great, the engineer (Jack) was fantastic. Very professional, friendly and extremely helpful.”

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Posted 4 years ago

“It took a long time to complete the process and seemed very bureaucratic----possibly due to covid”

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Posted 4 years ago

“The administrative side of the process went smoothly. My problems started at installation. The electrician installed the charger then at the very end informed me that he would be unable to connect it to my supply as it was a looped system despite the fact that I had sent photos of the setup to pod Point and they were happy the installation could go ahead. I then had to contact my power supplier to request an assessment which took place two weeks later. No alterations to my system were deemed necessary and the pod Point connection was finally made two weeks after that. Despite the terms and conditions stating that conduit would be supplied to conceal any interior cabling the electrician was unaware of this and asked me to book yet another visit for him to come and finish the job. The whole installation process took five weeks from first visit to completion. Communication with the pod Point project manager could only be done by email as the help desk were very reluctant to connect me to her but she did reply by email within 24 hours and always dealt efficiently with the issues outlined above and guided me through the process of dealing with my electricity network provider.”

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Posted 4 years ago

“I waited nearly 10 weeks from start to finish and I found it very hard to Speak to someone during the whole process communication was the biggest problem”

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Posted 4 years ago

“Would have preferred a daytime installation and to approve electric cable routing”

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Posted 4 years ago

“A game of two halves. The Ordering process was a nightmare - very confusing, very difficult to get hold of Podpoint over the phone (soooo many calls went to an anonymous voicemail box) and they never got in touch with me proactively to let me know what was going on. I had to chase everything and I got the impression that if I didn't nothing would have happened. (one star) The Installation went very well. Craig was on time, informative, efficient and polite. (5 stars)”

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Posted 4 years ago

“Ordering process awful, significant delay between paying for podpoint and getting help regarding OLEV Grant Application took over two months to help with my queries. Once application process over, arranging installation was easy and lovely helpful staff. Installation process itself sraightforward, lovely helpful staff fitted the equipment, nothing was too much trouble.”

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Posted 4 years ago

“Installation itself was excellent and the installers highly professional but the process of getting to installation was long, drawn out and painful.”

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Posted 4 years ago

“The operative who installed our pod point was first class in every respect. He was accompanied by a trainee who was very polite and helpful. Their attention to detail and Covid precautions were exemplary. This was welcome following a poor experience with your administration and ordering systems which we had to deal with over the past few months. The pod point system is not efficient and not user friendly. It would put me off buying an EV car. Individuals we spoke to were very friendly and tried to be helpful but your systems are poor. When spending large sums of money on a car it is a shock to come across a poor automated order system.”

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Posted 4 years ago

“The fitter was punctual but unfortunately the installation did not go too well as a brick facing blew out when the hole was drilled for the cable. Overall it was pretty messy but we managed to get to an acceptable compromise. The fitter was very pleasant and wanted to make sure we were satisfied but I believe he needed to be equipped with better tools and also remedies for situations such as the one we faced.”

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Posted 4 years ago

“The paperwork process was painful. To the point where I nearly cancelled because I felt podpoint could of helped more.... once that was sorted everything was great. The installation guy, who was a young lad was very helpful along with Craig.”

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Posted 4 years ago

“Actually applying for the pod point was only made easier by the helpfulness of the telephone staff. Expecting customers to do it all online is wrong as not everyone is computer literate. The staff on the telephone were a real credit to your company”

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Posted 4 years ago

“The installation went okay, but the charging cable docking station is very low down, I explained this to the installer and he outlined that I should move it, if I am not happy. Which I’m not. But likewise I am not going to be moving it, as it should have been installed correctly from Pod Point. I have also noticed the Pod Point charging point advertised at the dealership and their own website differs to the one they have installed at my property, and I would have preferred the same charging point as the one at a dealership. Overall, I am happy that I have got the Pod Point, but I would have preferred if the correct one was installed, or that the docking station was in a more effective position.”

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Posted 4 years ago

“the review and updates were updates were good in the lead up to the installation. My installation was booked for between 12 and 3 and engineer called me at 1455 to tell me he was 5 minutes away. He arrived at 1510 which was outside the agreed window and of course it then took almost two hours to complete the installation. Whilst I acknowledge that timings may change on the day, it would have been good if someone let me know in advance or even on the day that the engineer was going to be a bit late. Overall, I'm happy with the installation and the knowledge of your engineer.”

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Posted 4 years ago

Pod Point Limited is rated 4.6 based on 36,119 reviews