The administrative side of the process went smoothly. My problems started at installation. The electrician installed the charger then at the very end informed me that he would be unable to connect it to my supply as it was a looped system despite the fact that I had sent photos of the setup to pod Point and they were happy the installation could go ahead. I then had to contact my power supplier to request an assessment which took place two weeks later. No alterations to my system were deemed necessary and the pod Point connection was finally made two weeks after that. Despite the terms and conditions stating that conduit would be supplied to conceal any interior cabling the electrician was unaware of this and asked me to book yet another visit for him to come and finish the job. The whole installation process took five weeks from first visit to completion. Communication with the pod Point project manager could only be done by email as the help desk were very reluctant to connect me to her but she did reply by email within 24 hours and always dealt efficiently with the issues outlined above and guided me through the process of dealing with my electricity network provider.