The operative who installed our pod point was first class in every respect. He was accompanied by a trainee who was very polite and helpful. Their attention to detail and Covid precautions were exemplary. This was welcome following a poor experience with your administration and ordering systems which we had to deal with over the past few months. The pod point system is not efficient and not user friendly. It would put me off buying an EV car. Individuals we spoke to were very friendly and tried to be helpful but your systems are poor. When spending large sums of money on a car it is a shock to come across a poor automated order system.