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Pod Point Limited Reviews

4.6 Rating 39,698 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,698 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking of the install wasn't quite the experience we wanted. to have two cancellations before the final date. The installer was polite and carried out a good job with the exception of the damage on the external render, however, the route for the cable was a little difficult to get the drill from the outside to the inside. maybe drilling a pilot hole first would have helped”

Posted 3 months ago

“It took too long to arrange for eletrical and ground work team to carry out work that needed to be done for the installation of the charging point. Response to emails were too slow.”

Posted 3 months ago

“Service is good once you get through - the queue is horrendous and unfortunately my installations were cancelled a couple of times. But in general, a good turnaround from order to response. The installation was great - Prakash was kind and very knowledgeable. He explained everything well and I’d definitely recommend his service. Thank you Prakash.”

Posted 4 months ago

“The ordering process found it difficult to handle our very rural location and this also had an impact on the installation. The electrician was thorough, cautious and constrained by expectations of the ‘fit’ that were not relevant to our situation. The tethered podpoint charger is not as neat as its untethered counterpart.”

Posted 4 months ago

“It took 3 weeks to install after payment was made, which is too long. Installation was smooth, but insufficient time was given to demonstrate it in operation. I used it immediately to charge my car, but at the end of a full charge the lead could not be released from the solo 3. For 20 mins I tried all the suggestions in the helpline before it eventually could be unplugged.”

Posted 4 months ago

“The guy who installed the charger was a real professional, for this was no easy installation.”

Posted 4 months ago

“A very fine charger, expertly installed. It is a shame that the ordering process and associated office backup is so lacking.”

Posted 4 months ago

“The installation was problematic. A date was fixed for the instal and when the installer arrived he had not been fully briefed and was unable to undertake the work. After much communication Bob at head office kindly resceheduled for the following day. On that day the instal was completed smoothly although afterwards it took a lot of time to get the app to work and programme the podpoint. I was charged £77 for an extra metre of plastic trunking which was exorbitant. In fact the additional trunking was not used and so I have requested repayment of this sum.Overall the whole process was stressful and could have been much better organised.”

Posted 4 months ago

“The process was acceptable overall. The explanation of what would happen could have been clearer, especially regarding installation options. The installation is a bit untidy with cables crossing other cables/pipes. This was not discussed with me before installing as I was expecting no additional cables on display going to the pod point charger.”

Posted 4 months ago

“The installer was very good. The administration prior to the install, the communication and the final detail on what was required was poor. Installation due to this is incomplete”

Posted 4 months ago

“Pod point was installed OK and the guy was friendly. Once request was submitted, a time was booked very quickly. However some mud got walked through the house and the guy didn't have trunking on his van to tidy up the internal cable, so I'm having to do it. I'd had a bit of dialogue with the Planner about the cable route as I didn't want it routes across the front of the house, but this didn't get passed onto the installation guy. I had to pay £65 in case there was some extra work required, despite the box being well within 3m of the connection point, I'll be expecting this to be refunded.”

Posted 4 months ago

“The installation went exceptionally smoothly with everything was explained by the installer Sadly the initial experience wasn't up to the same standard and needed numerous numerous phone calls to sort out.”

Posted 4 months ago

“First install failed due to EDF installer unable to work due to lamppost proximity. Alternative installer arranged for next day - he was very helpful and efficient however after the install was complete, it transpired that he has crushed my broadband cable during the install and I have since lost internet to the property and needed to run a new cable in place of the damaged one”

Posted 4 months ago

“Your fitter was brilliant, knew the job inside out and was a pleasant Guy. He is certainly the reason I have given you the Acceptable rating. Absolute nightmare getting to the fitting stage.”

Posted 4 months ago

“No link sent for form. Tried to change installation date but no response. Turned up anyway. The installer who turned up however was excellent and left all tidy. End result very nice”

Posted 4 months ago

“The installation went ok although I would have preferred having the option to have the data cable inside the house, given I already had building work inside to easily wire the cable to the box. The other issue is installer couldn’t connect via WiFi despite moving my router outside, a few meters away. I was told to follow the instructions & download the app to do it myself. Downloaded app and it’s not accepting my password. Reset password with ‘forgot password’ option but still can’t login. Called pod point but they’re only open Monday to Friday. Logged a ticket via website and awaiting call back to fix the issue.”

Posted 4 months ago

“Whilst the installation itself, carried out by a sub- contractor, was a smooth operation, the communication from Pod Point was very poor. The only direct contact I had with the company was when they collected payment and tried to sell me a more expensive unit. From order to installation took 6 weeks. Prior to installation I was required to submit a large amount of technical information in the form of photographs and a site plan. This needed to be sent twice to two different arms of Pod Point suggesting poor linkage between different sections of the company.”

Posted 4 months ago

“The experience would have been better if I had been sent a link when promised.I had to phone to get a link which when it was given only I found the web page was no longer being used by p/p.”

Posted 4 months ago

“The initial install was pushed back due to an issue with the engineer on the day suffering an injury which is understandable. On the day the of the install the engineer was very good and explained all on the day. There was however an issue whereby I had paid for the Surge Protection unit but it was not installed on the day and was not on the technician's paperwork to install. Also my solar panel array is now not working whereby I will need to arrange for a solar technician to come and resolve the issue.”

Posted 5 months ago

“It took almost two months from ordering, but we got there in the end.”

Posted 5 months ago

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Pod Point Limited is rated 4.6 based on 39,698 reviews