Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to sort out installation and quick process.”

Helpful Report

Posted 1 year ago

“I'd definitely recommend pod point the initial photos that you need to send off were abit complicated but I had old fuse boards and meter tails that needed to be changed. Once that was sorted the installation was great. Craig did an excellent job. He was really good and explained everything 👏”

Helpful Report

Posted 1 year ago

“Very efficient and informative installation”

Helpful Report

Posted 1 year ago

“Engineer arrived on time, good quality workmanship.”

Helpful Report

Posted 1 year ago

“Great serivce, Easy organisation for installation which also went smoothly”

Helpful Report

Posted 1 year ago

“Good communications throughout the process. Installer was friendly and helpful.”

Helpful Report

Posted 1 year ago

“PodPoint installer turned up on time, was very easy to deal with and provided a neat installation. However I was advised that my earth loop impedance was too high and so the system could not be fully commissioned. I was advised to speak with UK Power Networks. However UKPN requires a test certificate to verify the findings, but the installer said that PodPoint is unable to supply this certificate. I now must pay for a separate electrician to re-test the system before I can get UKPN on site to also test the system!”

Helpful Report

Posted 1 year ago

“Really good service all the way through the process from Pod Point. Really happy!”

Helpful Report

Posted 1 year ago

“The installer Tom and Darren turned up on time and with all the correct tools and equipment. They were both incredibly professional and did not hurry their work. They were incredibly dilligent and explained everything as they went along. I have nothing but praise for them.”

Helpful Report

Posted 1 year ago

“Nick was extremely friendly, helpful and efficient.”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“INSTALLER WAS VERY PROFESSIONAL AND POLITE.”

Helpful Report

Posted 1 year ago

“The preliminary process seems a waste of my time as I provided a whole load of videos, pictures, drawings and measurements and agreed mounting point on the front of the house and understood there wasn't enough room in my meter box so there would be some additional equipment in the garage which was OK. Installer arrived today and instantly said it can't go where I wanted it as he couldn't get to the left hand side to fit some screws and so have had to have it down the side corridor to the house where I really didn't want it and there was loads of room in the meter box so that wasn't an issue so he could fit everything in there. As I say the initial process seems pointless as whoever reviewed all the info I was asked to provide didn't seem to understand the real world installation process and limitations. Had I known all this I would probably have gone with another provider who doesn't need access to screws down the left hand side of their unit so could have fitted it where I wanted it. As it is I'm stuck with an inconvenient placed podpoint. Disappointed.”

Helpful Report

Posted 1 year ago

“Very polite and quick to let us know that he had everything he needed. Really efficient and helpful demonstration at the end if the installation. Thankyou.”

Helpful Report

Posted 1 year ago

“Dennis was very meticulous and took pride in his work. I was very impressed with the pod. He showed me how to use it as welll. Ray Freeman”

Helpful Report

Posted 1 year ago

“Installation was quick and neatly done. Installer was polite, friendly and definitely knew what he was doing . I was lucky to get booked in 24hours after payment”

Helpful Report

Posted 1 year ago

“Absolutely fantastic! Really simple and easy, Nick explained everything perfectly.”

Helpful Report

Posted 1 year ago

“Ian the engineer was a top bloke. Turned up 10 mins early, very professional and friendly. Thank you for a great servcie!”

Helpful Report

Posted 1 year ago

“excellent throughout”

Helpful Report

Posted 1 year ago

“Polite and professional”

Helpful Report

Posted 1 year ago

Pod is rated 4.6 based on 36,116 reviews