Name: Plane Parking
Rating: 4.44

“It took over an hour to get out the car park on our return to Edinburgh. Very poor exit options and road system outside car park. Sat and didnt move for over an hour. All car parks, surface, multi-storey and drop off all converge on one narrow exit. Very poor system”

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Posted 7 years ago

“First all it is hard to find space. Bus Stop is in different car park so you have to drag your bags to and from from the car. It was raining when we parked Everything became wet. I would not recommend, park the car in parking with bus stop and spaces.”

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Posted 7 years ago

“Far too expensive just to park a car but you got to park somewhere so you just end up paying it. Monopoly over parking at Edinburgh airport and all the companies are in it together or are the same company. Rip Off. Also used website to change my vehicle prior to travel but this doesnt work because they obviously dont updat their own information regularly enough so pulled up to barrier to be told I had an oustanding charge of £155.00. Get it sorted guys its not bloody rocket science.”

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Posted 7 years ago

“It is very badly sign posted. I booked 'Long Stay' under what I thought was 'Plane Parking', the details say you can hop on the regular shuttle bus. But, following the directions on the website, you come to 'Long Stay'. I thought this must be me, but it didn't say 'Plane Parking' therefore ignoring the directions on the website I carried on and found 'Plane Parking' but it didn't say 'Long Stay'. I was in a dilema, which car park, no-one about and a long stay ahead. I was actually only staying for one day, but the website alleged it was cheaper to pre book one day this way. From the 'Plane Parking' car park, there is no shuttle, you have to walk to the 'Long Stay' car park (the driver of the shuttle said the car parks are seperate). I'd have been deseperately worried if I was staying for longer as I thought I had gone to the wrong place. To top it off, the barrier didn't work and came up saying I owed £5 less for the time I'd stayed than the pre-booking price. Fuming!!! Guy came on the 'help' buzzer and opened the barrier. There are plenty of other parking companies which are CLEARLY advertised. I'd recommend going there for peace of mind.”

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Posted 7 years ago

“This is the 3rd time I have pre booked and pre paid for parking with Plane Parking. On each occasion upon our return to collect our vehicle we have been prevented from exiting through the barrier and an outstanding balance of £130 has been displayed. We have then had to press the button to talk to service personnel and give booking details before the barrier is raised to allow us to exit. Although not a huge problem, it is inconvenient and the present pre booking system clearly does not work effectively.”

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Posted 7 years ago

“Every time we try to leave we have problem s getting out of car park .”

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Posted 7 years ago

“The parking was easy and the transfers efficient. However when trying to exit the car park the machine asked for an additional £12.50 payment. I pressed the call for help button 5 times before anyone responded and was then grilled by some imbecile who spoke to me as if i was a piece of dirt on his show. Eventually after convincing the imbecile that my parking was prepaid he opened the barrier. The operative was rude and a poor representative for any company and I am glad I stayed in my car when dealing with this person. I left the car park around 1930 on Sunday 6th August 2017 so maybe the management can trace the culprit.”

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Posted 7 years ago

“Ticket wouldn't let me out stated I needed to pay£85.00 before we could leave which had already been previously been paid contacted your security after asking for all my details they let me out At 1am in the morning I wasn't needing that”

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Posted 7 years ago

“I was not impressed with ur service as the barrier was open when we got there and then had no card to exit the car park and it the last thing we wanted to sort at 4:20 am in the morning and the man that let us out of barrier was very rude and asked for reference number! I was very disappointed and won't be using this service again!”

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Posted 7 years ago

“Bus stand had changed without any warning. Caused us to be late and then had an extra £5 added to the bill. Excessive charge for being just over half an hour late. That time lost due to bus changes. Lorna”

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Posted 7 years ago

“The car park was very busy so I had to park at the furthest away point and follow the pedestrian signs on the ground to the small metal gate where they disappeared . Walked to a paypoint thinking it would be a pick-up point only to discover I had to walk even further .The walk was done during heavy rain and I was soaked by the time I reached the pick-up point . On return a bus arrived with no signs on to say it was going to the Plane Parking and there were no signs in the car park to help you to get off at the right stop .The driver knew we were going to Plane Parking but was less than helpful in assisting us to get off at the right stop resulting in another long walk back to the car although it was at least dry this time. Some additional signage would make life a lot easier for customers.”

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Posted 7 years ago

“The car park allocated has no bus pick up point, the nearest of which is a good four minutes walk away. As Senior Citizens ( or those with disability/ Children) and heavy luggage plus any bad weather this not a car park to be used. The Shuttle driver was most unhelpful both ways. Despite the competitive price will not recommend or use again.”

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Posted 7 years ago

“At the entrance to the multi storey, a digital display shows the purported number of spaces available on each floor. 34 it said, at 0530 but the reality was much less - which led to 10 minutes of wasted time and almost cost me my flight. Trivial apparently, but ultimately crucial to something called Fastrack”

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Posted 7 years ago

“Took nearly 15 minutes to find a parking space, cars were parked on the roads aswell as in spaces. Then when we came home the machine wanted £76 off me even though I had paid for the full weekend and was early for leaving the car park...”

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Posted 7 years ago

“When inserting the ticket the screen displayed an outstanding charge of £65. I spoke via the intercom and the speaker said I had parked in the wrong location?? I was in the Plane Parking as directed via the confirmatory email. I noted my reg no and the speaker opened the barrier. I was not in the adjacent Long Stay as warned to look out for in the confirmatory email. Thoughts? Andrew Murray”

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Posted 7 years ago

“Neither of the bus stops (6 and 5) near to where we parked we're operational, meaning we had to lug our cases and two children quite a distance before we could get on the airport shuttle. There were no luggage trolleys in this car park either- which would have made things much easier. This is the second time I've used Plane parking, and exactly the same thing happened the first time. I will not be using this service again.”

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Posted 7 years ago

“I booked parking for London from Edinburgh at 07.00 in a weeks time but accidentally entered my return arrival time as 09.00 when I meant 21.00 (meaning 9.00pm) I tried on about 20 occasions to contact the plane parking phone-line to ask what to do with either engaged signal or no reply. I ended up having to cancel my booking at a cost of £10 and make a new booking. The main problem seemed to be that there was no way of seeking advice and I feel sure many others may have got themselves in the same position - is this a money making ploy?”

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Posted 7 years ago

“Unfortunately my experience was not great, I had purchased a "Terminal Surface" parking position at the cost of £99.99, on arrival at the Airport (in the dark) I mistakenly followed the "Plane Parking" signposts and arrived at a barrier which did not recognise my number plate. On seeking assistance I offered my Booking Reference No. 3426899 to the assistant who lifted the barrier and let me in but I was then left in a car park some distance from the terminal and requiring a bus transfer. While I accept that it was my own fault for arriving at the wrong Car Park, I would have thought that your assistant, on receipt of my booking reference, would have advised that I was in the wrong location and redirected me accordingly. Unfortunately this was not the case, I simply got stuck into the Car Park I was at. In summary I paid "Terminal Parking" prices and received none of the benefits of such a purchase. Will look forward to your response in due course.”

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Posted 7 years ago

“Great idea. On-line good. Paperwork all spot on. But, back at Edinburgh airport at 12.30am ish, dark, queue of cars behind, and on inserting card we're asked for another £47 to open barrier. Fumble. Horn from car behind. Try to reverse out, can't. In dark find the speaker button, call a person. Mrs tells me to pay the amount and just get out. Person answers, I have to re-insert the card, and he lets us out. Stress you just don't need.”

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Posted 7 years ago

“We came back on the 2nd of July, unfortunately for us we had not been given any notification that the bus trance would change for collection from the 1st of July. We eventually realised we need to go to bus stance A. I watched 2 longstay car park buses go past before I asked the driver where the plane Parking bus was. He then said that the long stay was also dropping off for plane parking. There no notices on any of the buses to inform us of this. In all I aired an extra 40 mins before eventually finding he right bus stop and then the correct bus. It was not worth the £20 I saved by parking with you. Getting there was easy, plenty of spaces and easy to exit once I got to my car. Very average service that needs some tidying up for your customers.”

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Posted 7 years ago

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