Name: Plane Parking
Rating: 4.44

“Very convenient,easy to access and plenty of parking the only thing that acures every time I use it is the ticke that I get on the way in never works on the way out so I have to call for assistance via intercom.”

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Posted 1 year ago

Hi, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I am glad you were able to get help from our Assistance team on site. Kind regards Customer Support Team

Posted 1 year ago

“Poor foot path to terminal.”

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Posted 1 year ago

Hi Lucasz, Thank you for your review. I am sorry to hear you found our footpath leading up to the Terminal building to be inadequate. Please rest assured we are actively working to improve our infrastructure where required and feedback such as yours will be brought into topic. Kind regards Customer Support Team

Posted 1 year ago

“I put my trust in leaving my car at fastpark and yes even though staff were very helpful and it was so easy to do, Our flight came back at right time and my car was in the place were chap said it would be but it was dark and I was exhausted the next day as I had a along drive to Cumbria so when I went to go out in my car today I noticed apart from a previous scratch on my car there was new scratches at the back of my car so I'm upset by this”

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Posted 1 year ago

Thank you for your review. I believe our Fast Park car parking team have emailed you directly. Kind regards, Customer Support Team

Posted 1 year ago

“Had to contact customer service from the exit bollard to confirm I had prepaid ??”

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Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“parked for 4 days didnt reconize ticket on way out tried to charge £160 sorted on phone”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Parking was ok and manageable walk from airport, but walking route very poorly marked. Only found gate between long stay and mid stay areas by accident.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 1 year ago

“NEED BETTER SIGNAGE WALKING TO AND FROM THE AIRPORT. EXIT NOT GREAT TO FIND”

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Posted 1 year ago

Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind Regards, Customer Support Team

Posted 1 year ago

“Confusing signposting leaving terminal to car park. I ended up walking miles!”

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Posted 1 year ago

Hi Ross, Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 1 year ago

“Couldn’t get out of the car park automatically and had to phone and quote reference numbers etc.”

Helpful Report

Posted 1 year ago

Hi Tony, Thank you for your review. I am sorry to hear of your recent experience whilst using our Car Park. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Was all good although we were moved car parks without prior knowledge . When we turned up at Plane parking it was in darkness and cones across the front gates . We had to scramble around in the dark and tried the intercom at gate , luckily someone answered and told us we were upgraded to car park in front of terminal , it would have been nice to have been told before we arrived .”

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Posted 1 year ago

Hi, Thank you for your review. As advised in your booking confirmation Plane Parking is currently non-operational during this winter season and the directions to your upgrade should have been included in your booking confirmation. I am glad you were able to get things sorted on site. Kind regards, Customer Support Team

Posted 1 year ago

“Can’t really give any proper review as such until I sort out why I got charged a further £18 to get out the barrier when my flight was only delayed by 20 minutes 🤷‍♂️”

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Posted 1 year ago

Hi Keith, Thank you for your review. If you haven't already, please reach out to our Customer Support Team via the link below so that we may look into this matter for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Plane parking was always good but on the that night , the. At park was full and we had to go to the terminal parking the staff were not informed of the plane parking closing sign but we’re very helpful.”

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Posted 1 year ago

Thank you for your review. As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation. The bottom statement on the sign is for customers who have not pre-booked therefore this would not be applicable to you. Kind regards, Customer Support Team

Posted 1 year ago

“When we left the gate did not open and they demanded an additional £165! Had to then speak to someone and go through the booking details to finally be able to get out. Very worrying time.”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Ok but poorly sign posted to find the exit and also when returning on foot. There were multiple cars parked on double yellow lines as people too lazy to walk from area at extremes of the car park where there were empty parking spaces. Also baggage trolley drop off areas not markedj”

Helpful Report

Posted 1 year ago

Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind Regards, Customer Support Team

Posted 1 year ago

“I received no notification that you were no longer using the original plane parking space which is now closed & I was unaware that you are currently using the long-stay car park at Edinburgh Airport. I was so thankful to the airport worker who advised me where to go in the early hours of the morning. He even shared that he has no idea why you continue to use the Plane Parking website. Overall the car park is conveniently placed however, it is hard to find a space in the dark with no staff member being present & from my recent experience unsure if I would use this location again.”

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Posted 1 year ago

Thank you for your review. You should have received notification at the bottom of your confirmation email that you had been upgraded to the long stay car park. Please accept my apologises if you didn't receive this however I'm glad a member of staff was able to assist. Kind Regards, Customer Support Team

Posted 1 year ago

“It's a really value for money option but the directions and instructions on the website are very confusing especially during the winter parking period where no buses run. Poor signage in the parking area to find walk way etc”

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Posted 1 year ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 1 year ago

“Quite poor that the shuttle bus is off and the price is still the same. Quite a distance to lug a suitcase and the roads in poor condition. Walking route only starts at C4 so lots of dodging cars and pot holes until you get to that point.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 1 year ago

“I booked plane parking but the car park was closed. I had been upgraded to the nearer long stay, which was great thank you. However there was no clear signposting or forewarning. So, early in the morning I ended up wandering about aimlessly until someone stopped me!”

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Posted 1 year ago

“The system is good, the only problem we had was getting our keys back as the machines seemed to point us to 'pink' machines but indeed it was blue ones that we needed. Better signage would help....but the system is fairly intuitive.....”

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Posted 1 year ago

“Sent to wrong car park again - same as las visit. Had to call and get re-directed. Unclear as to where the second car park was as not clearly sign posted. Had to call again to see that we were in the right car park. Luckily we had left time after the last visit otherwise it may have made us panic.”

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Posted 1 year ago

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