Name: Plane Parking
Rating: 4.45

“The October holidays witnessed a surge in demand to travel from Edinburgh. The car park was packed to capacity and the single bus which was on in the early hours before the 6.00 am exodus proved insufficient. The bus was full after the 1st stop and drove past the second. Result a long wait as the crowds poured down to the 1st stop. Lesson to be learned put on an extra bus at peak times especially when passengers are being milked for parking fees.”

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Posted 8 months ago

“Plane Parking was value for money. The signage for the entrance to the parking could be improved. I have also used this service twice this year and both times on exit, I have had to contact your desk to exit instead of vehicle registration being utilised from prepayment”

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Posted 8 months ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 8 months ago

“All excellent from booking and ease of use!! more than happy to use again but! Please sort out camera recoginition, as again faced with a charge at exit point. However had my booking note and reference so could prove fee had been payed at time of booking”

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Posted 9 months ago

“Finding the Fastpark area after leaving arrivals was difficult due to poor signage.”

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Posted 9 months ago

Hi there, Thank you for your review. Our car parks are signposted by wayfinding, located in key areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 9 months ago

“Our car had to be changed a couple off days b4 flying so found it difficult to change the reg plate number. The man I spoke to on the intercom let me through as he had my details. Didn't fancy paying £150 fine. Could maybe make the booking or rearrange booking a bit better and peace off mind that your not going to get a fine”

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Posted 9 months ago

Thank you for your review. You are able to contact our team through the help form online and one of our advisors would be able to assist you before travel. Alternatively upon arrival to the car park if you press the intercom one of our car parking staff members would be able to update this for you. Kind regards, Customer Support Team

Posted 9 months ago

“Reasonable parking at a reasonable price, but so far out. Single bus stop not enough.”

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Posted 9 months ago

“this is a good service but the numberplate recognition does not work”

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Posted 9 months ago

Thank you for your review. There can be a number of reasons why the ANPR system has not worked, this could mean that the car registration has not been read properly upon entry to the car park, or if you have overstayed your car parking booking. Kind regards, Customer Support Team

Posted 9 months ago

“Every time I’m trying to leave the parking you asking me to pay 180£ even if I’m prebooked”

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Posted 9 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration this causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 9 months ago

“Instruction received to park were inaccurate. There were multiple barriers all labelled and none matched the instruction I received. This resulted in me having to go through a barrier as another vehicle was behind me, and cost me £6 to get back out and a further £5 to get out of airport as it was the only road available. I represented to one of the barriers and pressed call button as barrier did not automatically raise. I was let into the car park. I parked. On my return at 11pm, the barrier machine wanted £145.00, so I called for help and was eventually let out of car park. Not the stress free experience I was anticipating”

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Posted 9 months ago

“After arriving back in Edinburgh, we waited about 20 minutes for the bus to take us to the parking area. There were no seats so everyone stood and by the time the bus arrived, there were too many people waiting and some were left behind, presumably waiting for another 20 minutes. Despit the car park being a fairly large area, there appeared to be only two stops.”

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Posted 9 months ago

“Whilst the parking is fine, easy to find and spaces available the bus really lets this service down. It’s an ordinary bus with no luggage area which for an airport bus for people with suitcases is ridiculous.”

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Posted 9 months ago

“Used several times from Edinburgh Airport in the past. Outbound all good, parked up & bus waiting. Arrived back in Edinburgh 1.45am, after waiting to get case, bus arrived shortly after to take us back to car parking. Unfortunately, we were amongst the cars that couldn't get out of the Plane Parking due to a barrier malfunction. Eventually (after a period that seemed a lot longer than it was) the barrier lifted although the engineer who was supposedly on route to fix never arrived! Not an ideal situation to be in considering we arrived back in the early hours & still had an 150 mile further journey.”

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Posted 9 months ago

“Easy to find and plenty of spaces. A few negatives, bus had limited space for luggage, only 2 bus stops for the whole car park and the machine wouldn’t accept my ticket on exit, but easily resolved when pressing the intercom button.”

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Posted 10 months ago

Thank you for your review, I'm pleased to hear that you were able to find a space with ease. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 9 months ago

“It’s a bit of a fair distance from airport so give yourself plenty time. The bus driver was very rude on arrival back in the uk and was going to leave the airport with no passengers on board . We had to say where were going when we parked so presumed they would wait gor the flight coming in !!!”

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Posted 10 months ago

“We arrived at the parking and could not find a space , we had to ride around for fifteen minutes and aventually managed to spot a customer coming out of a space which we quickly took. The entrance and departure was great, just the lack of parking that was disappointing. Not too far from the airport as well.”

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Posted 10 months ago

Thank you for your review, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 10 months ago

“I paid in advance of a 2 week stay. I was issued a ticket on entry and when I tried to exit it requested £322!”

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Posted 10 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“Great parking site bus fantastic, got a bit stressful when seen bill for 244 pounds not a good feeling”

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Posted 10 months ago

Thank you for your review, I'm pleased to hear that you were happy with our parking facilities. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“Easy to get to and great with the shuttle bus service. Only downside when I was leaving I was told at the barrier I owed 244.00 even though I had paid in advance”

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Posted 10 months ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“Fast park parking run smoothly from start to end, have used before and will use again in the future. Reason for only 3 stars is that on return to my car after my holiday the settings within my car had been changed. This included the view in which I have my dashboard display, cruise control left on, radio station changed, and my central arm rest had been opened and left open. I am not aware of anything missing. However, I believe that when I leave my car under your care that does not give the person moving my car from drop off to pick up the right to rummage through my personal affects or alter settings within my car.”

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Posted 11 months ago

“Easy to find & got parked no problem. Bus came within a few mins of parking. It wasn't a "luggage" bus so only space for 1 or 2 suitcases in total. Signs up to say don't have luggage in gangway so where are we meant to put suitcases?? Return bus again, was waiting and again barely space for luggage! On leaving at the barrier, put card in and said we were due £275!! We only paid £50 for 11 nights in total. Spoke to guy through buzzer who sorted it out & released barrier but I do wonder how many people pay it without query. We were within the 2 hour late period they allow without charging as our flight was delayed (as were most the past few days). The service was quick but not having room for suitcases on an airport transfer is a no-no for me and therefore not likely to book again.”

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Posted 11 months ago

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