Plane Parking Reviews

Name: Plane Parking
Rating: 4.45

4.5 Rating 15,169 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 1st June 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was going fine until we left and had a £6 ticket to pay for. I don't know why as I had paid and given all information. A bit disappointing”

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Posted 8 months ago

“Unfortunately no late pick up service and now family has flu after having to walk in freezing cold to car park. Not best way to land in Britain. Oh yeah and car had actual stones on bonnet,!!”

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Posted 10 months ago

“I normally use Plane Parking at Edinburgh airport and have no problems, however on my last two visits there have been which can be worrying. My last visit, when exiting the car park I was informed that I had a £100 fine.....not good when you have actually paid for the time you were there. It was eventually sorted however I now spend time checking my bank and CC app to see if anything has been taken.”

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Posted 10 months ago

“The parking was in a good area the instrument controls had been tampered with so had to be reset.”

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Posted 10 months ago

“Once again, at the barrier, I was asked to pay (£120) despite having already pre-paid. After contacting the barrier operator, I was eventually let out—without any apology. I expect an apology from anyone attempting to charge me twice, whether it’s at a bakery or a car park.”

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Posted 11 months ago

“Could not get back out.You wanted another £244 . Your man in the office sorted it. How did that happen after I had prepaid. Otherwise good pickup and return service at 1am”

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Posted 11 months ago

“The October holidays witnessed a surge in demand to travel from Edinburgh. The car park was packed to capacity and the single bus which was on in the early hours before the 6.00 am exodus proved insufficient. The bus was full after the 1st stop and drove past the second. Result a long wait as the crowds poured down to the 1st stop. Lesson to be learned put on an extra bus at peak times especially when passengers are being milked for parking fees.”

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Posted 11 months ago

“Plane Parking was value for money. The signage for the entrance to the parking could be improved. I have also used this service twice this year and both times on exit, I have had to contact your desk to exit instead of vehicle registration being utilised from prepayment”

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Posted 11 months ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 11 months ago

“All excellent from booking and ease of use!! more than happy to use again but! Please sort out camera recoginition, as again faced with a charge at exit point. However had my booking note and reference so could prove fee had been payed at time of booking”

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Posted 11 months ago

“Finding the Fastpark area after leaving arrivals was difficult due to poor signage.”

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Posted 11 months ago

Hi there, Thank you for your review. Our car parks are signposted by wayfinding, located in key areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 11 months ago

“Our car had to be changed a couple off days b4 flying so found it difficult to change the reg plate number. The man I spoke to on the intercom let me through as he had my details. Didn't fancy paying £150 fine. Could maybe make the booking or rearrange booking a bit better and peace off mind that your not going to get a fine”

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Posted 11 months ago

Thank you for your review. You are able to contact our team through the help form online and one of our advisors would be able to assist you before travel. Alternatively upon arrival to the car park if you press the intercom one of our car parking staff members would be able to update this for you. Kind regards, Customer Support Team

Posted 11 months ago

“Reasonable parking at a reasonable price, but so far out. Single bus stop not enough.”

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Posted 11 months ago

“this is a good service but the numberplate recognition does not work”

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Posted 1 year ago

Thank you for your review. There can be a number of reasons why the ANPR system has not worked, this could mean that the car registration has not been read properly upon entry to the car park, or if you have overstayed your car parking booking. Kind regards, Customer Support Team

Posted 11 months ago

“Every time I’m trying to leave the parking you asking me to pay 180£ even if I’m prebooked”

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Posted 1 year ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration this causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Instruction received to park were inaccurate. There were multiple barriers all labelled and none matched the instruction I received. This resulted in me having to go through a barrier as another vehicle was behind me, and cost me £6 to get back out and a further £5 to get out of airport as it was the only road available. I represented to one of the barriers and pressed call button as barrier did not automatically raise. I was let into the car park. I parked. On my return at 11pm, the barrier machine wanted £145.00, so I called for help and was eventually let out of car park. Not the stress free experience I was anticipating”

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Posted 1 year ago

“After arriving back in Edinburgh, we waited about 20 minutes for the bus to take us to the parking area. There were no seats so everyone stood and by the time the bus arrived, there were too many people waiting and some were left behind, presumably waiting for another 20 minutes. Despit the car park being a fairly large area, there appeared to be only two stops.”

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Posted 1 year ago

“Whilst the parking is fine, easy to find and spaces available the bus really lets this service down. It’s an ordinary bus with no luggage area which for an airport bus for people with suitcases is ridiculous.”

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Posted 1 year ago

“Used several times from Edinburgh Airport in the past. Outbound all good, parked up & bus waiting. Arrived back in Edinburgh 1.45am, after waiting to get case, bus arrived shortly after to take us back to car parking. Unfortunately, we were amongst the cars that couldn't get out of the Plane Parking due to a barrier malfunction. Eventually (after a period that seemed a lot longer than it was) the barrier lifted although the engineer who was supposedly on route to fix never arrived! Not an ideal situation to be in considering we arrived back in the early hours & still had an 150 mile further journey.”

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Posted 1 year ago

“Easy to find and plenty of spaces. A few negatives, bus had limited space for luggage, only 2 bus stops for the whole car park and the machine wouldn’t accept my ticket on exit, but easily resolved when pressing the intercom button.”

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Posted 1 year ago

Thank you for your review, I'm pleased to hear that you were able to find a space with ease. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“It’s a bit of a fair distance from airport so give yourself plenty time. The bus driver was very rude on arrival back in the uk and was going to leave the airport with no passengers on board . We had to say where were going when we parked so presumed they would wait gor the flight coming in !!!”

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Posted 1 year ago

Plane Parking is rated 4.5 based on 15,169 reviews