Thank you for your review.
I'm pleased to hear that you were happy with the short and easy walk to the terminal.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Although stated in the booking confirmation, only 2 bus stops , 2 more required. Also ANPR did not work and told £180 now due on exit when ticket inserted , (after 7 days stay ), STRESS levels increased, eventually found intercom and after several calls and talk with someone,allowed out.”
Thank you for your review. It sounds like our ANPR system didn't pick up your registration on entry and you were then charged the roll-up rate in error when you went to leave. I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
I'm pleased to hear that you found it easy to get to the terminal.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Straightforward on arrival but on trying to exit on our return I was told I had to pay £160. Eventually speaking to staff member it was recognised that my booking was in order and this was cancelled. Nevertheless not a happy experience when tired and just wanting to get home quickly.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Sadly the ticket i received on entry didn`t scan my number plate and on exiting i was being requested to pay £180 . This was resolved by speaking via the link on the ticket machine and when I offered up my booking ref number i was able to leave the car park”
“The only thing wrong was we didn't get a ticket on entering the car park which meant we had no ticket to exit but someone answered the intercom, gave my details and the barrier was lifted, everything else fine and by far the cheapest.”
“I am 77 years old and was making a journey to join family on holiday. I require assistance because of reduced mobility. I tried to book long stay at Edinburgh. Once I parked my car and contacted assistance I was told that there was no bus service to the terminal. No suggestion was made as to how to get round this issue but eventually a chair was sent.
On my return journey I was charged £190 to exit. It has transpired that I had parked in the wrong area.
I feel that the information available prior to booking was inadequate.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I’ve always used Plane Parking when flying from Edinburgh, but the parking area is now much further out , right on the airport perimeter, although still served by regular shuttle buses.
I would only use it again if flying during daylight hours. The parking area feels too isolated to use in darkness.
I was disappointed to discover that the cost of 4 days parking in June that I paid was only £10 less than a family member paid to park in the multi storey. Will check price more carefully in future!”
Thank you for your review. Our pricing is dynamic and can change due to multiple factors however it is always cheaper by pre-booking compared to our non-booked rates.
Kind regards,
Customer Support Team
“The machine did not recognise my car registration , on entering which meant on leaving I was asked to pay a further £332 to exit.The gentleman I spoke to at the control office was very helpful and we were only delayed 5 mins.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“On both booking in & checking out, the IT let the company down. That said at both in & out the staff were fantastic at getting round the issues created by the IT failures.”
Thank you for your review. From what you have described it sounds like our ANPR system didn't detect you on entry/exit but I'm glad you managed to speak to someone to get it sorted at the time.
Kind regards,
Customer Support Team
“On arrival the scanner did not work to access the car park, there were big queues building up. Had to push for a ticket to access and when we went to depart, the machine wanted £160, had to request assistance and explained we had prepaid the parking, barrier went up without explanation!!”
Thank you for your review. It sounds like our ANPR system didn't detect you when you entered the car park. This doesn't happen often but I can understand the frustration that is caused when you are charged the roll-up rates in error, however, I am glad you managed to speak to someone at the time to get this resolved.
Kind regards,
Customer Support Team
“Number plate recognition system didn’t work, so on exit I was charged £150. I pressed the help button and it was fixed very quickly. Bus system was good.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
Thank you for your review. I'm sorry to hear you had difficulty locating your car in our FastPark service but I am glad you managed to get this sorted at the time.
Kind regards,
Customer Support Team
“Great value parking with friendly staff, however, if your flight is delayed through no fault of your own, you will be charged £45 for a day.
I am sure it will be in the terms and conditions but it is not realistic when you consider it cost less than £5 per day when we booked furthermore, the airline does not refund additional parking costs.
An expensive lesson learned, and proves cheapest isn’t always best, and will now re-consider using them again.”
Thank you for your review.
If you have overstayed your booking you will be subject to pay the non pre booked rate upon exiting the car park. I would encourage you to contact the airline to seek reimbursement.
Kind regards,
Customer Support Team
“It would help greatly if each parking space was individually numbered, rather than just having areas such as A B C etc. Too easy to spend ages just to find your car, nightmare!!!”
