“This was the best price I could find for 2 weeks parking so I would use again , but I had difficulty getting in as the first barrier wouldn’t open I moved to the second one and got in eventually. When I returned 2 weeks later the barrier wouldn’t accept my card and was asking for £250 payment ! , I contacted somone on the intercom and they let me out ( I had pre paid and booked ) so some little problems to fix . I should say the shuttle bus service was good .”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Bought online for about £60. Wasn't sure I was in the correct csrpark. Very poor signage. When Ieaving put ticket in machine to discover I was to pay about £440. What the hell!!! Pressed the assistance button and barrier was raised. All ok after big fright. This is not on to give very wrong information. Ticket was in machine not returnable. And I was expected to pay about £440 which I don't have. What a panic!!! Please sort this out its very worrying that vulnerable customers could be faced with this.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Probably easy when you know where to find the sings. On our way there it took about 5 attempts before we saw the first sign for Plane parking. On return, we were walking around with another couple who were also looking for a sign. We eventually found the sign but didn't realise we had to walk through the tunnel to get there. All very confusing and stressful. All the looking around for signs made us later than we had hoped. Hopefully next time... If we use Edinburgh airport,... We will remember.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Got there grand! Plate Recognition working, bus route was good and quick.
01.45am coming home, popped ticket in and it asked for £187.00!!!! Bloomin heck, panic was an understatement....pressed help buzzer a few times. Lovely man answered, had to answer a few questions, why? I'm not sure as I had no trouble entering the car park. He did what he needed to do and the barrier lifted, phew...”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Although the car was booked in it was difficult to find a parking space. There was also no evidence of security managing the carpark.
Also poor signage for walkers to airport terminal.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Prebooked the parking for 5 days then on leaving within my allocated time the ticket machine requested a payment of £150. Had to resolve the issue with the service rep via the help button. On talking with other people that have used the service apparently, this is common. Not sure if it's done in the hope you will pay without questioning the charge.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very easy access and close to Airport. Courtesy bus wasn't long both to and from Airport.
ANPR never worked and barrier would not allow me in, this resulted in me pressing for daily ticket although after some discussions over the Intercom the additional £150 charge was waved and I was given permission to exit Car Park.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“When I arrived the number plate recognition didn’t work and I had to call assistance at the barrier. It took several minutes for assistance to respond. As I didn’t have a valid ticket, when I arrived back from my trip, I had to go through the assistance call button again at the barrier. It was answered almost straight away this time and after providing my registration was able to leave. It causes a bit of a stressful start to my holiday and it’s doubtful I will use the long stay parking again.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
If you have overstayed the time on your booking you will be subject to pay the non pre booked rate upon exiting the car park for your overstay.
Kind regards,
Customer Support Team
“Easy directions and shuttle bus was fast in arriving. Driver very helpful. A bit of a walk to the terminal though.
One negative. I tried to edit the times of my booking for the same day and could not find how to do it. I tried several listed phone numbers to no avail. I ended up using my cancellation option with refund then re booked the parking which then cost me nearly double. Not happy. Please rectify this issue on your site.”
Thank you for your review.
As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking.
As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price.
Kind regards,
Customer Support Team
“Upon entry my car was not recognised and would not issue the ticket. I tried the buzzer five times but no-one answered! Luckily nobody was behind me so I reversed and tried the alternative lane but again no ticket was issued. This time someone answered the buzzer and issued the ticket. Upon leaving the car park I inserted the ticket but immediately received a deman for £350, I pressed the buzzer and explained the situation and the barrier was then opened. Not a good experience, however I had already booked for another stay in June....hopefully this will be a bit smoother.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
In Scotland we follow a road signage which is exactly the same as all other UK countries.
I am sorry to hear however you found them confusing.
Kind regards,
Customer Support Team
“- The parking bays are not very wide even for a Golf.
It was much further away from the airport than I thought. From the description of the car park I understood it to be just past the roundabout after crossing the tram line in Ed airport, however it was more than twice as far and we had to use the bus.
The park was not expensive nor was it the cheapest. I chose this over cheaper ones as I thought I would not need the bus.
The bus driver was sullen. Not what you want at the end of a holiday, especially returning from Sweden where everyone was polite, cheerful and positive. Perhaps he needs to be paid more and encouraged by management to feel a worthwhile member of staff. Everyone leaving the bus stated their appreciation to him.
I would not be loyal to this company but will go by price and location when I next require airport parking.
+ no problems encountered.
Very regular transfer buses
The bus took us to and picked us up from the taxi area.
Ryanair cancelled our flight a few days before travel so we booked to travel a day earlier. It was easy to cancel our first booking, get refund and then book the extra day.
No problems leaving the car park at the end of the holiday even though the flight was delayed at both ends of our journey.”
Thank you for your review.
I will your feedback is passed onto the relevant team to be brought into discussion in future.
Kind Regards,
Customer Support Team
“Flight home was cancelled and we overstayed by one day and had to pay an extra £45 to get out of the car park. Our original fee was only £47.99 was not at all happy.”
Thank you for your review.
If you have overstayed the time on your car parking booking you will be subject to pay the non pre booked rate at the barrier. I would encourage you to seek reimbursement from the airline.
Kind regards,
Customer Support Advisor
“Booked the multi-storey as my elderly parents have difficulty in walking and have a a disability card however we were disappointed to find that we could not get a disabled space & on checking some cars parked in these designated areas they did not have disabled showing - I’m not sure how this is monitored or if we can book a disabled slot in future”
Thank you for your review.
Unfortunately you are unable to pre book a disabled space however, if you come across this issue again, please press the intercom and our car parking team will find you an available space.
Kind regards,
Customer Support Team
“Mid-stay for a Good price but not without its problems. No trolley available in the car park to help me get my luggage to the terminal and on leaving the barrier gate wanted £305 to let me out. This caused stress and delay while I sorted it out with the employee in the office.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Good service will use you again in June. only criticism I had to shorten trip sent email which was rejected so I couldn't get in touch. the phone number given didnt recognise the order number so I couldn't get in touch.”
“We had trouble finding a parking space. There were cars parked at the end of rows and up against bus stops. The shuttle bus wasn’t running but the walk was actually quicker. This all made it a bit stressful when we were on a timeframe. On our way out we weren’t allowed out as it we were being charged £191! Thankfully a lovely man in the office sorted it all out for us.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
I can confirm that our Plane Parking shuttle bus is in operation, it sounds like you may have parked in the wrong car park. I'm gad to hear that our car parking team was able to assist you when exiting.
Kind regards,
Customer Support Team
