Name: Plane Parking
Rating: 4.44

“Everything was fine but on departure machine wouldn’t let us through as said we owed £180. Did get it sorted but quite frustrating”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“The procedure to enter the facility is not made clear. Had prepaid but had to take a ticket for boom to enter. When leaving, I had to enter the same ticket and was presented with a screen requesting payment. Pressed assistance button and issue was easily and speedily resolve.”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 1 year ago

“I have used Plane Parking many times and I am always satisfied with the price and service provided. I commented to my husband this time that the ticket issued upon arrival did not have our car registration number on it. I just hoped that a) I was in the correct car park ( I know this is an irrational thought) & b) that I would not have a fee to pay for being in the wrong car park. Upon returning to the car park I presented my ticket to the machine and was denied exit. A payment of £250 was requested. This was a bit of a panic! I pressed the button to speak to someone who could help and I explained that a payment of £250 was being requested. I was duly allowed to exit without payment. Not a huge issue but something that definitely needs some attention. And please revert to printing the car registration number on the tickets. It would also be a good idea to have some signage on the side of the bus shelter at the bus stop for pickup from the airport back to the car park. The only sign is on the inside. Four of us commented on this.”

Helpful Report

Posted 1 year ago

Thank you for you review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Parked car fine,got bus fine, when tried to leave I put my ticket in machine and it asked to pay again Contacted person on help line who sorted it out.”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“On arrival to Plane Parking Endinburgh on the 19th March only to discover it was closed,,then met by a staff woman ( with not a nice attitude may i add) to be told it was closed and to go to the long stay parking.She told us we should have received an email..which we did not.When we asked directions she just said round to the right.Now we are not familour with this area.Very disapointed with this service.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that booked into the Terminal car park and I can confirm that this car park is open and operational. For future reference I would encourage you to view your booking confirmation before travelling as it this includes the directions to your chosen car park as it sounds like you may have attempted to enter Plane Parking which was non-operational on your date of travel. Kind regards, Customer Support Team

Posted 1 year ago

“Booked & paid on line but was charged to exit the car park. Not what I expected.”

Helpful Report

Posted 1 year ago

Thank you for your review. If you think you have been incorrectly charged, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“I paid in full online. At 3am in the morning, after scraping ice off our car, we went to the barrier to exit. My husband who is deaf was driving. He put the ticket in the machine, expecting the barrier to lift, but NO!! Machine indicated we owed you £250!! He tried the ticket 3 times with the same outcome. I had to get out of the car, as my husband couldn't hear the tannoy on the machine. Thank goodness it wasn't at a peak time....! Someone over the tannoy managed to sort the problem out. Not a great experience!!”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“I parked and picked it up.”

Helpful Report

Posted 1 year ago

Thank you for your review, we look forward to welcoming you to Edinburgh Airport again in the near future. Kind regards, Customer Support Team

Posted 1 year ago

“This is the first time I've used this service and was quite disappointed at how slowly going through it as needed one of your staff members to help remembering this was the first time but got through this step on coming back also requiring help from your staff in the end got to the car then the problem was where my cat was parked I had one option to get out and I had to go through the other plane parking park where when I got to exit gate asked me for another £4 so I contacted a staff member and he cleared my exit so it was quite a hassle for me and for your fast park name I was disappointed as I use the parking at Edinburgh Airport often and the other car parks just use registration recognition so much quicker and no confusion how to get to exit I was really disappointed and probably use the other services”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm sorry to hear that you were charged £4 when leaving the car park. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Very convenient,easy to access and plenty of parking the only thing that acures every time I use it is the ticke that I get on the way in never works on the way out so I have to call for assistance via intercom.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I am glad you were able to get help from our Assistance team on site. Kind regards Customer Support Team

Posted 1 year ago

“Poor foot path to terminal.”

Helpful Report

Posted 1 year ago

Hi Lucasz, Thank you for your review. I am sorry to hear you found our footpath leading up to the Terminal building to be inadequate. Please rest assured we are actively working to improve our infrastructure where required and feedback such as yours will be brought into topic. Kind regards Customer Support Team

Posted 1 year ago

“I put my trust in leaving my car at fastpark and yes even though staff were very helpful and it was so easy to do, Our flight came back at right time and my car was in the place were chap said it would be but it was dark and I was exhausted the next day as I had a along drive to Cumbria so when I went to go out in my car today I noticed apart from a previous scratch on my car there was new scratches at the back of my car so I'm upset by this”

Helpful Report

Posted 1 year ago

Thank you for your review. I believe our Fast Park car parking team have emailed you directly. Kind regards, Customer Support Team

Posted 1 year ago

“Had to contact customer service from the exit bollard to confirm I had prepaid ??”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“parked for 4 days didnt reconize ticket on way out tried to charge £160 sorted on phone”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Parking was ok and manageable walk from airport, but walking route very poorly marked. Only found gate between long stay and mid stay areas by accident.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 1 year ago

“NEED BETTER SIGNAGE WALKING TO AND FROM THE AIRPORT. EXIT NOT GREAT TO FIND”

Helpful Report

Posted 1 year ago

Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind Regards, Customer Support Team

Posted 1 year ago

“Confusing signposting leaving terminal to car park. I ended up walking miles!”

Helpful Report

Posted 1 year ago

Hi Ross, Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 1 year ago

“Couldn’t get out of the car park automatically and had to phone and quote reference numbers etc.”

Helpful Report

Posted 1 year ago

Hi Tony, Thank you for your review. I am sorry to hear of your recent experience whilst using our Car Park. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Was all good although we were moved car parks without prior knowledge . When we turned up at Plane parking it was in darkness and cones across the front gates . We had to scramble around in the dark and tried the intercom at gate , luckily someone answered and told us we were upgraded to car park in front of terminal , it would have been nice to have been told before we arrived .”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. As advised in your booking confirmation Plane Parking is currently non-operational during this winter season and the directions to your upgrade should have been included in your booking confirmation. I am glad you were able to get things sorted on site. Kind regards, Customer Support Team

Posted 1 year ago

“Can’t really give any proper review as such until I sort out why I got charged a further £18 to get out the barrier when my flight was only delayed by 20 minutes 🤷‍♂️”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for your review. If you haven't already, please reach out to our Customer Support Team via the link below so that we may look into this matter for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

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