Name: Plane Parking
Rating: 4.45

“Very disappointed to arrive at the car park and have great difficulty finding a place to park. There were cars blocking junctions with no obvious signs of any control.”

Helpful Report

Posted 1 year ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 year ago

“Have used this service several times with no problem, however when entering the security area from the multi storey this time I was told I did not have access to the priority lane as it was not entered on my ticket. I did explain that it was part of my multi storey parking deal, but to no avail. I was advised to buy a pass or go through the regular security check in, which I did.”

Helpful Report

Posted 1 year ago

Thank you for your review. All multi-storey bookings come with Security fastTRACK access for up to 5 people as standard. If you show your ticket you were given upon entry or the booking confirmation you will be able to access the fast track security. Kind regards, Customer Support Team

Posted 1 year ago

“Prices was reasonable and the car park was not hard to find. Parking near a bus stop was easy. The bus though drops passengers off some 250 to 300m from the terminal entrance and there are no wheelchairs at the bus stop which makes getting to the terminal difficult.for someone like me with a disability. I was told Secure Airparks take passengers right up to the terminal so I will use them in future.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our car parks have a special assistance call point which passengers can press if they require a wheelchair to the terminal our special assistance team will meet you at the call point. Kind regards, Customer Support Team

Posted 1 year ago

“The parking spaces in the car park 2 were ice and wide but had to walk across to car park 1 to get on the bus and on the way back. The driver didn't let anyone know which stop to get off at or held anyone to get bags on or off as some older people struggle to get the luggage onto the luggage rack on the bus. So not very helpful.”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Got car parked okay,, but cars parked in non car parking spaces,, just abandoned makes life difficult to get out at times,, overall ok”

Helpful Report

Posted 1 year ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 year ago

“All went fine until we had to get the bus and we didn’t knew exactly which bus stop to take. Email sent with booking details does not provide such details so we ended up walking from the terminal to the car park. A bit disappointing.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind regards, Customer Support Team

Posted 1 year ago

“Found the car park easily by using Google maps sat nav. Found a space, Found the bus stop. Bus was waiting for us and took us straight to airport. However on return our flight from Paris was cancelled. Didn't have outgoing calls in France so asked a family member to try ringing the car park to let them know we would be picking up the car late. There is only one number on Google and its not right. Kept saying unrecognised number. She tried multiple times. Nowhere on manage my booking to let them know this, or to update car pick up time. No email address, no contact form. Communication very poor therefore. Got to the car park the next afternoon to collect car, came up saying we had an outstanding amount of £45. Refused to pay. Not our fault our flight was cancelled. Ridiculous charge. Phone the intercom and the guy couldn't even find our booking. Couldn't find the name, even asked me if I was in the right car park! Then said our booking had in fact ended a whole day and a half before. No it bloody hadn't. I know what date and time I booked. I checked it several times before I paid. Finally realised I was right and just lifted the barrier and let us go. Just a whole hassle we didn't need whilst stranded in Paris with a 10 year old and whilst trying to get home.”

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Posted 1 year ago

“The road round to the carpark was very uneven but the shuttle bus service to the airport was very good”

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Posted 1 year ago

“No transfer bus to airport although it said there was..my wife is disabled and had to walk to airport,… Long stay parking……I was in the correct car park.. on the bus chelters it said no bus transfers.. everybody were walking to the terminal….if we had gone to the wrong car park we would have had to pay more ,,,”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see that you booked Plane Parking and I can confirm that a shuttle but does operate to and from Plane Parking and the terminal building. It sounds like you may have parked in the wrong car park. Kind regards, Customer Support Team

Posted 1 year ago

“I was a bit confused as I got a ticket entering the car park & I believe that was wrong as I already had booked & ended up getting a notification that I was due £80 It took a bit of explaining to your personal that I had paid Mabe better signage would help Regards David”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind Regards, Customer Support Team

Posted 1 year ago

“Direction on web site were great was very easy to find and is well sign posted literally right next to airport distance was great unfortunately we got £150 bill when leaving had to hold up que at barrier until it was resolved when we got someone on intercom it was a ok tell me registration and go with no explanation at all looked like it happened all the time very disappointed that customer service let everything down”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind Regards, Customer Support Team

Posted 1 year ago

“Booking was fine online, however our flight was cancelled on return and put back a day, when trying to extend our stay i couldn't find how to do it on the website and had a £45 fee to pay when trying to exit, with no way of communicating with anyone regarding this either.”

Helpful Report

Posted 1 year ago

Thank you for your review. I can confirm all information on how to extend a booking and the fees for this are within the confirmation email. Kind Regards, Customer Support Team

Posted 1 year ago

“Currently attempting to contact firm regards possible scam but listed phone number on site is not registered number. Had to rebook on eve of flight to ensure I had parking. The correct booking was very efficient with no problems, but how I was diverted to a site that took money from me but then issued a booking reference number that wasn't recognised is under investigation”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Didn’t recognise reg when going in or leaving had to go through a process with guy on intercom , god knows what would have happened if I hadn’t booking confirmation on my phone when leaving at 3.30 am in the morning 🙄”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Car parking was fine but the bridge to the Fast Track area of the Terminal was locked. No notice was in place to explain. We had to go downstairs and enter by usual way. Fast Track not available as advertised”

Helpful Report

Posted 1 year ago

Thank you for your review. I can confirm our fast track security is only available from 03:30 until 8pm. Kind regards, Customer Support Advisor

Posted 1 year ago

“Positive- Easy to book a space, price OK, Negative- parking place was fully used cars was dropped on duble yellow lines, take us 45min to find a space where to park a car even that place was not suitable to park the car.”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm pleased to hear that you found it easy to book and you were happy with the price. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 1 year ago

“Whilst parking was good value for money did not think much about bus driver on the way back late Friday night we were a party of 5 females, 2 of them children with 5 suitcases and hand luggage. There was also elderly and people with very young children on board. No assistance was offered at all. Luggage rack could have taken at least 8 more cases if loaded properly.instead luggage was left unsafely on the floor. My partner moved some cases around in the racks to make space. 3 of us are professional bus drivers so understand about safety. I had a tip ready for your driver which he didn't get due to his unhelpfulness”

Helpful Report

Posted 1 year ago

Thank you for your review. We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times. I would like to apologise and I will pass this over to the relevant team. Kind regards, Customer Support Team

Posted 1 year ago

“Easy to find when parking and the bus was very efficient. It's a bit tricky to find the bus pick up point when returning . A bigger sign and company logo on the pick up point would help. Good value for money”

Helpful Report

Posted 1 year ago

Thank you for your review. I'm pleased to hear that you were happy with the location of the car park and the shuttle bus. Thank you for the suggestion in regards to signage, we always want to improve the experience at the airport. I will make sure your comments are passed over to the right team. Kind regards, Customer Support Team

Posted 1 year ago

“Worked fine but near £100 quid for parking is insane should be ashamed”

Helpful Report

Posted 2 years ago

Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 1 year ago

“I have used this car park twice for two car family holiday and would rate it 5 it it were not for the fact that one of the cars each time were blocked from exit and said we owed 250 pounds when you press the button to speak to someone you can't hear them”

Helpful Report

Posted 2 years ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

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