“Have used before easy to navigate parked at the long stay parking as most of you will no there use to be a shuttle bus but no more please get the shuttle bus back in operation.when we arrived short in cars park spaces .”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“The spaces in the car park are too narrow and subsequently when I was away my car was damaged. Luckily the person responsible left their details and it is getting repaired through a bodyahop. The transfer process was simple and the driver friendly.”
Thank you for your review. The spaces within all of our car parks are all the standard size which are common across UK car parks at 2.4 metres by 4.8 metres. I am sorry to hear your vehicle was damaged but I am glad you are getting this sorted.
Kind regards,
Customer Support Team
“Already written one but worth retelling. Booked in for 12 days for around 80 but had to extend for a further 4 days due to a flight cancellation at a further cost of 60 which I thought was a bit rich. The pain was exacerbated when I finally got to the barrier and it demanded 120. Took a 5 minute loud discussion, as he couldn't hear me, to finally get the barrier lifted. Not a happy end. Be interested to know what went wrong in my case.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I only used this facility as it was a necessary evil. Everything about using the airport and transport links is quite simply a rip-off and is the reason why I won't buy anything in an airport. Greed, greed and more greed.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Used this service a few times n not been disappointed till we picked our car up n went to the exit with ticket we had and it charged us 6 pounds ..Was stressed out and annoyed the fact we paid £126 for the service then charged the 6 pounds for exit which we didn’t know about what a nightmare that late time 1am .. Usaul this service is great and first class .”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I have used Plane Parking for a good number of years and was always happy with the price and service.
However, in September I booked the car in for a week and was totally shocked by the price.
I don't understand how the price increase can be justified.
No one was available to speak to when I called to query this.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“It is a fair distance from terminal and I found hard to find however parking was easy enough but make sure you know where you are take a photo for sure as there hundred of cars there.
Bus transfer wasn’t great I tried to get on one and it drove away the next one quite a walk away the driver was less than friendly. I couldn’t help compare with Skyport in GLA Airport which is a really friendly and slick operation. The drivers there are very helpful in Plane Parking they hardly crack a smile even as passengers thank them”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“You accepted DOUBLE debit/booking on day before departure .. then misleading info on WHICH of 10 carparks to go to .. at 5am (not most people's best time!). Then tried to charge £150 to exit 5 days later. Not best experience for tired 77 yr old. But u refund BITH DDs 10 days Kate. Thank you.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was ok service until we were leaving my car when through no issue but my mother-in-law’s car stated she owed 325 pounds even though I had booked both cars on the same booking was rectified within 10 minutes but last thing you need at that time in the morning”
Hi Tracey,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad a member of staff was able to sort this for you at the time.
Kind regards,
Customer Support Team
Edinburgh Airport
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“First time using Edinburgh Airport, and parking facilities. Was difficult to find due to this and the fact that after enquiring about exact location was given a postcode that covered the whole of Edinburgh Airport… was east enough after that found my space and was picked up at the bus shelter. Returning was a bit of a challenge as we required Special assistance for my disabled mother. They took us to bus stance 7, left us, we were then directed back to the terminal to cross the bridge with 3 cases and my mother in a wheelchair. Bit of a hassle really.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“was a bit difficult to find but once there plenty of parking. put ticket in machine and was asked to pay £150. but I had paid online when I booked. it took the operator a few minutes to sort it out, was not impressed with this at all”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“We found it very difficult to find. The postcode led us to the other side of the location and we had to turn back on ourselves. When we arrived the ticket machine did not issue a ticket and we had to call for the barrier to lift. On our return, we waited quite some time before the bus arrived. Again, as we had no ticket we had to call for the barrier to lift. We were asked for our registration number and told it wasn't recognised.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Booked my parking ahead of time, but accidentally entered 13th Sept as return date instead of 14th Sept. Parking for 9 days cost £85, but was charged an additional £45 for the extra day. Very disappointed.”
Thank you for your review.
If you overstay your car parking booking on you booked parking you will be subject to pay the non pre booked roll up rate upon returning.
Kind regards,
Customer Support Team
“I use plane parking because it’s the best price , as usual though it was a problem to leave tha car park. I put ticket in machine and it wanted to charge me £350 ,wish you guys could fix this issue , but bus service was good and good price .”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Nice parking with transfer. 3 stars, because for some reason the gate never opens automatically for me despite the online pre-booking and I always have to use the intercom.”
Thank you for your review,
I'm sorry to hear that you have issues with our barriers however I'm pleased that our car parking team are able to assist at the time.
Kind regards,
Customer Support Team
