Name: Plane Parking
Rating: 4.44

“When we arrived at the airport we followed the signs to Plane Parking. These led us to an empty peripheral car park. When contacting control through the intercom I was told that Plane Parking used Long Stay in winter. I had not been informed. Airport security had to assist in rerouting. When I arrived at Long Stay my registration was not recognised so I had to use the intercom again. The adviser found my booking and let me in. On returning the same issue arose and it took the adviser some time to find my booking after I gave my registration and then my name. It was not a good experience. Two things need to be sorted. Information about changes in the parking location need to be clearly sent in advance. Also, the vehicle registration recognition did not function as it should have due to some administrative error. Very poor organisation although the support of controllers worked. Incidentally, signage within the car park on a dark night is really poorly displayed.”

Helpful Report

Posted 2 years ago

Thank you for your review. As advised in your booking confirmation, Plane Parking is currently non-operational during the winter season and that you have been upgraded to the long stay car park. As advised on the sign it states 'pre booked? you have been upgraded' and I can confirm the upgrade details are on your booking confirmation. Kind regards, Customer Support Team

Posted 2 years ago

“I booked and paid for the week stay at the car park online. While exiting the car park I got the information I had to pay £190 😱 I had to contact someone to let me out. Generally not impressed.”

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Posted 2 years ago

Thank you for your review.. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 years ago

“You changed the location of my Car park space I arrived at 3am and when I drove up it resd my plate and told me I was reserved elsewhere but didn't actually tell me where. I had to drive around for 30 minutes trying to find a car park that would let me in”

Helpful Report

Posted 2 years ago

Thank you for your review. I can confirm that you booked into the Terminal car park and you booking was not changed. It sounds like you may have attempted to enter the wrong car park. Kind regards, Customer Support Team

Posted 2 years ago

“Plane Parking was closed when I arrived. A passing truck driver advised me to park in the LongStay carpark. This was not at all clear when I originally booked. I wasted about 30 minutes trying to figure out what to do and was late for my flight.”

Helpful Report

Posted 2 years ago

Thank you for your review. I can confirm the upgrade to the long stay car park is advised within the confirmation email along with directions. Kind Regards, Customer Support Team

Posted 2 years ago

“Direction signs require clarity between multistorey Car Park and Plane Parking Car Park, long stay.”

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Posted 2 years ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. We believe that we have adequate signage in place for all our car parks and the multi-storey car park is the only car park with multiple stories therefore we find that customers can differentiate this from all of our other car parks. Kind regards, Customer Support Team

Posted 2 years ago

“Difficult to understand what to do as had paid online,no clear instructions for first time parkers. On way back ,difficulty in getting ticket into machine had to try different gates to get out,not great experience.”

Helpful Report

Posted 2 years ago

Hi Judy, Thank you for your review. I can confirm instructions on how to navigate our campus to your designated car park will have been presented in your confirmation email, and instructions on how to operate the barrier machines will be posted on site by the barriers. If in future you encounter any difficulties in exiting the car park, please contact a member of staff via the intercom buzzer. Kind regards, Customer Support Team

Posted 2 years ago

“I booked Plane park. On arrival at the airport there were no obvious signs to this option. I should of course have read the next page of instructions but honestly didn't think I could be complicated. Plane park has been discontinued and replaced by Fast Park. I ended up parking in the terminal open car park. To be fair the staff were very friendly and helpful.”

Helpful Report

Posted 2 years ago

Thank you for your review. I can see that you were booked into FastPark and not Plane Parking therefore your booking would not have been affected by the temporary closure of Plane Parking. Plane parking is non-operational during the winter period however I can confirm that this product has not been discontinued or replaced by FastPark. Kind regards, Customer Support Team

Posted 2 years ago

“To be honest it wasn’t a great experience as the the automatic number plate recognition device printed the ticket with an obscured print of the reg. no. and we had to pay an extra £120 to exit the car park!”

Helpful Report

Posted 2 years ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 years ago

“Not clear at booking that the Plane Parking car park at Edinburgh Airport is closed with no shuttle bus and has been closed since Nov 22, we had to park in the long stay car park and a 15 min walk with my elderly mother as no shuttle bus was available from this car park either. Clearer notification required”

Helpful Report

Posted 2 years ago

Thank you for your review. As advised on our website before booking there is a yellow warning box for Plane Parking advising there is no shuttle bus in operation. As advised on your booking confirmation Plane Parking is currently non-operational and you were upgraded to the Long Stay car park. All upgrade information is detailed on your booking confirmation. Kind regards, Customer Support Team

Posted 2 years ago

“Pretty poor website with links and phone numbers that don't work. Not easy to find your way to car parks and only labeled as far as I could see when you are already there. Once in, good parking (I used Mid car park). Simple to drive in and for me an easyish walk to airport. It said bus. Saw a bus stop but probably no buses so once again confusing though easier for me to walk. Will be happy to use again but the whole process says "nobody really cares" IMO.”

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Posted 2 years ago

“Ended up paying additional charge of £4.00 on leaving as barcode would not scan. Pressed button and ticket popped out and at second barrier was required to put ticketin and pay £4.00. Sent email re this but as yet no reply”

Helpful Report

Posted 2 years ago

Thank you for your review. It sounds like you have been charged in error at our exit barrier. I can see that we have had no past correspondence from you however please reach out to us by using the below link and we will be happy to help: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 years ago

“Very poor service, paid online then when we arrived at airport we were redirected to another car parking area, entered the park g area then we we informed we had a parking charge of £110 when we tried to leave, had to then talk to an operator who was able to override the charge and let us out the barrier, not my idea if an efficient system at all☹️☹️”

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Posted 2 years ago

“I have used this service several times in the past with no issues. Sadly on this occasion this was not the case. I arrived and found the carpark closed and the sign giving no information (tape had been applied over the instructions). I stopped a local airport employee (unconnected to plane parking) who advised me to go to the long stay car park as plane parking was closed for the winter. I did and was eventually allowed access to park. After that there were no issues, however, this could all have been avoided by letting me know the new location and procedures. Very unhappy I wasn't advised. All this could have been avoided. So much stress prior to my trip. Sadly wouldn't use again.”

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Posted 2 years ago

“No bus service im not happy yes near airport but whit suitcase wery hard”

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Posted 2 years ago

“We were upgraded to the multi storey carpark at the terminal a few days before travel. When we arrived the ANPR cameras weren't working so had to ask for assistance. Eventually the agent found my booking and sent a ticket through the machine for us to exit the carpark when we came back. When we returned from holiday we took this ticket to the exit barrier, but surprise surprise it did not work. I had to press the assistance button again. The agent asked for my reg number but could not find our booking. They eventually opened the barrier. First and last time with Plane Parking. What a complete shambles!!”

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Posted 2 years ago

“When booking the parking we didn't realise it had moved so far away from where it originally was. It used to be at the back of the long stay car parking. However the shuttle bus was there just as we arrived and we got to the airport quickly. On the way back, we had been sent an email to say that there was no shuttle bus and we were to go to the office in the multi storey. We got there at around 8.30 pm and didn't get picked up until 9.10 pm. The vehicle we were transported in was the airport Fire service which was okay but a very high step. The driver was very polite and helpful though and waited until we got through the barrier, as it charged us £176! He sorted it out for us though. Just a very stressful experience after having a lovely holiday, so don't think I'll be booking again unfortunately.”

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Posted 2 years ago

“When trying to depart from park i was asked to pay £120 after sum discussions i eventually exited the park reason for low mark dissappointed D Oliver”

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Posted 2 years ago

“2nd time I’ve booked and been charged over the odds £165 on departure. No one answered the phone and they take a week or so to reply to emails. Got a refund the first time, awaiting response for this time. Like we have money lying around for their muck ups”

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Posted 2 years ago

“Very reasonably priced & close to the departure area but couldn’t find a parking space - luckily we had left plenty of time before our flight. Need a system to ensure there are always enough parking spaces.”

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Posted 2 years ago

“Need the buses back!! When returning at 3am couldn't find way back the car. No signs directing you back when leaving terminal. Not what u need when tired and dark!!! Took long time to find space. Followed returning passengers to get there space. Cars parked everywhere - not just in allocated spaces. Obviously over booked!”

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Posted 2 years ago

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