Name: Plane Parking
Rating: 4.44

“Was great at first, prepaid about 40 for a week's parking, expresss bus to and from airport with no problems. All good .. until I put the ticket I to the exit gate and a sign flashed up requesting £181 to be paid before I could exit.. so I parked the car and had to use the intercom twice to try get help. Finally the second assistant told me to just go. So be careful!”

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Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Edinburgh Airport - Having broken my leg and my wife having to carry all the luggage, we didn’t feel the drivers were very helpful, and didn’t offer my wife assistance. The bus drop off point for Plane Parking at the east end of airport is further away from airport terminus building. Other parking providers provide a stop off at the terminus door, at the west end, which would have been helpful when it was raining and I was on crutches. When returning, the bus driver didn’t suggest dropping us off at our car which was about 120m from the stop, which would have helped considerably. Not very impressed. Sorry, but unlikely to use your service again. I think your drivers could benefit from gaining some interpersonal skills training, and learn to read and respond to the situation.”

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Posted 1 year ago

Thank you for your review. We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times, I would like to apologise and I will pass this over to the relevant team. Kind regards, Customer Support Team

Posted 1 year ago

“To far from the airport and for a big car park there is only 2 bus stops. One of the exit barriers would not accept my ticket to get out so had to reverse and use the other one.”

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Posted 1 year ago

“Hi, my only issue with plane parking is the frequency of being asked for payment for a pre-booking.”

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Posted 1 year ago

“Still having trouble getting out had to call for help”

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Posted 1 year ago

“We arrived back at Edinburgh airport. There was a huge queue in the rain for the shuttle bus which didnt arrive for 25 minutes. My understanding was that Plane Parking knew all the flight numbers and should know if there are lots of people waiting. This experience makes it unlikely I would use this service again.”

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Posted 1 year ago

Thank you for your review. Our shuttle bus does usually run every 12 minutes 24 hours per day however delays can occur if there are issues during it's journey between the car park and bus stop. Kind regards, Customer Support Team

Posted 1 year ago

“Unable to change entry/exit times due to flight change without cancelling and having to rebook parking at over 3 times the price! Ended up cancelling!”

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Posted 1 year ago

Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind Regards, Customer Support Team

Posted 1 year ago

“Nearly had a heart attack put ticket in barrier when leaving came up saying I owed £180 but I had prepaid online need to buck up your ideas”

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Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind Regards, Customer Support Team

Posted 1 year ago

“Due to having difficulty walking any great distance I booked with this company as they advertised free transfer from the long term car park to terminal. On arrival at car park was confronted by a large sign stating "no bus transfer available ". It then took me over 30 minutes of difficult walking to get to the terminal On returning from holiday I learned from another bus operator that there had not been a transfer bus since the covid lockdown had finished. I certainly wouldn't use this company again.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind Regards, Customer Support Team

Posted 1 year ago

“I booked in advance. When I arrived, I could not access the car park. I pressed the help button, it did not work. I had to reverse back out. I tried telephoning for help but could not get through to anyone. I tried a different barrier, pressed the help button and was issued with a ticket. I returned after my holiday, 2am arrival. No signage at airport for the bus stance and nothing on my booking email telling me where to get the car park bus. I was a lone female with a child trailing up and down the bus stances at 3.30am, given lots of wrong information by other drivers. I eventually found the bus stop which is behind the tram station (why??) struggled with my suitcases, no one helped. My child got off the bus and tripped over the luggage as it was so dark. We tried to exit the car park but barrier said I owed £180!!! I had to press for help and thankfully someone answered, checked my details and allowed me to leave. It was now 4am! Not a good experience at all.”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Difficulty getting in and out …”

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Posted 1 year ago

“I booked parking at Edinburgh frequently and always find it complicated to know which park it is. Very poor signage...”

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Posted 1 year ago

Thank you for your review. For future reference you can find your chosen car park and directions located on your booking confirmation. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 1 year ago

“When we arrived at the Plane Parking car park the barrier did not recognise my number plate from the pre- booking. I took a ticket and after speaking with other travellers was concerned that the ticket did not show the registration or booking reference. Having read the cost of parking and concerned about a large bill on arrival back I tried to call the website number to confirm that I was in the correct car park. The number was not recognised. I spoke with the bus driver who advised that for some reason my number was not on the system but not to worry. Once i arrived in Turkey I tried to email by responding to the booking confirmation email but it was a no-reply address. Needless to say when I tried to exit the car park around 3AM I was advised that I had to pay £180. I called from the barrier and the gentleman kindly opened the gate. Overall I found the process a bit stressful compared to other operators such as Secure Air Parking”

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Posted 2 years ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind Regards, Customer Support Team

Posted 2 years ago

“When my plane was cancelled, I was made to pay full price tariffs for over stay…. Nearly the same price to book for 5 days as the extra I had to put for flight cancellations and delays.”

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Posted 2 years ago

Thank you for your review. I would encourage you to contact the airline you were flying with to seek reimbursement from them directly. Kind regards, Customer Support Team

Posted 2 years ago

“The parking (long stay) works well and is an easy walk to the terminal. The problem is the rip off additional cost where your flight is cancelled and you don't get back in time. The pre paid parking covering Monday 4.30 am to Friday 1 am cost £44. No problem there. But my return flight was cancelled through no fault of my own. So having got the next available flight, I got back to the car at around 2.15 pm on the Friday. Effectively 13 ish hours late. The charge was £50 extra. If I had not pre booked and had just driven into the car park I would expect to be charged the as advertised rate. I think where a flight is cancelled and there is nothing you can do about it there should be some sense applied to how the charge is calculated. As I said earlier, this is a rip off.”

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Posted 2 years ago

Thank you for your review. I'm sorry to hear that your flight was cancelled and understand the frustration that will have been caused. In line with our terms and conditions we're unable to refund any bookings that are made but not used. I would encourage you to contact your airline regarding the matter as they may be able to offer reimbursement. Kind regards, Customer Support Team

Posted 2 years ago

“The machine was broken at entry so I had to wait to get in contact with someone. At exit the machine tried to charge me £250 even though I had booked for a much lower price. Bus was great though”

Helpful Report

Posted 2 years ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 years ago

“Was a bit of a trek to get there ,the shuttle bus service was not there when I dropped off the car,on return there is no sign to where to pick up the shuttle,and it drives past you”

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Posted 2 years ago

Thank you for your review. It is my understanding that the shuttle bus runs from the plane parking car park 24 hours a day every 12 minutes. Kind regards, Customer Support Team

Posted 2 years ago

“1st time I’ve booked with plane and probably the last. Was put into Fastpark which was excellent but didn’t know it was two separate companies! On arrival back home I left the terminal building and seen a sign for Plane parking, I followed it and it took me to a waiting bus, the driver viewed my booking and said I was in the right place. He drove us a fair bit out and dropped me off at a bus stop, it was the wrong car park. I returned to the terminal building and found Fastpark and finally got my car. On exit, the barrier didn’t recognise my bar code and didn’t lift, I needed assistance. The information provided was inadequate and the whole experience was a shambles!”

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Posted 2 years ago

Thank you for your review. The channel you booked through was Plane Parking. The product you booked was FastPark and I can confirm the directions for this car park is included in your booking confirmation. When dropping your car off at the FastPark reception it is advised that this is also where you would collect your keys therefore you wouldn't be required to travel on a shuttle bus. Kind regards, Customer Support Team

Posted 2 years ago

“Car Park was closed and we were sent to the Long Stay. There was no transport to the Terminal and as I have mobility issues and use an elbow crutch, even using a baggage trolley, was not ideal as the trolley had a mind of its own. I was totally exhausted by the time I got from the car to the terminal, so not a great start to the holiday.”

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Posted 2 years ago

Thank you for your review. I can see that you booked FastPark, I can confirm that this car park is open and in full operation. FastPark is a 1 minute walk to and from the terminal therefore we do not offer a shuttle bus for this service. Kind regards, Customer Support Team

Posted 2 years ago

“Would have been a 5 star if the bus to and from the airport was operating as it was hard to transfer all our ski and snowboarding equipment.”

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Posted 2 years ago

Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind regards, Customer Support Team

Posted 2 years ago

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