“First of all the road leading in to the car park is atrocious. It's full of potholes. Secondly is that just having two bus stops is a nightmare. You could have quite a distance to walk to and from these to your car. Will think twice about booking here again due to these issues. Also had to wait a lot longer than the advertised 12 minutes for a bus.”
“Entry was seamless, leaving was not. Machine asked for £160 although I had paid online. We did get to the car park 35 minutes early, no traffic at 2.39am. we were leaving 35 minutes before scheduled time. Your terms allow for 2 hour flexible times flights and traffic don't go to plan. You need to make sure the machines know this. There was NO bus service although your website says they are every 10 minutes. Not everyone can walk. Either to or from terminal arrival or departure.”
Thank you for your review. The shuttle bus for Plane Parking does operate 24 hours per day on average every 10-12 minutes.
Kind regards,
Customer Support Team
“I pre book my parking regularly at Edinburgh airport . I book in terminal parking, mid stay and long stay depending on whether I’m travelling with work or for private .
Each time I pre book I have to contact the service using the button to exit the car park as it doesn’t appear to recognise my registration and booking. It’ adds time to my exit every time and is quite frustrating . I would suggest the system is flawed and needs looking at.”
“Had to overstay my parking time due to storm. Was a lovely treat on return to find I had been charged £65 for the inconvenience my car caused to the car park”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“My cat was parked in the right place when I arrived. Had to find someone to get it. Then because our flight was delayed we were 1 hour late and charged £6.90 extra. Not a happy customer.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“There used to be a bus between the car park and the airport but this has been stopped so you now have to walk (about 10-15 minutes, depending on where you get to park). Whilst this was OK for me, it was really difficult for my 87 year old father, especially as it was pouring with rain that day.”
Hi there,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Should have been a simple process. Booked and paid in advance, to experience an issue upon exit from the car park, resulting a 15 minute wait with no customer update as to what was happening.”
Thank you for your review. It does sound like our ANPR system hasn't registered you on entry which has resulted in you being charged the non-booked rate on exit by mistake. I'm sorry that you had a wait before being able to speak to a member of the car parking team however I am glad you did manage to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. I am sorry to hear of your wait for the free shuttle bus to Plane Parking. Our shuttle bus does run on average every 12 minutes however this may be longer if the bus is held up for any reason between the car park and the bus stop.
Kind regards,
Customer Support Team
“Booked and paid online. Barrier didn't lift on arrival 0230hrs. Advised yo take ticket and park. Returned from holiday. Put ticket in machine.... barrier again wouldn't lift.... display read that I hadn't paid and required £180 to release the barrier. I had to get home 70 miles to collect my cat from cat Hotel.... paid the £180. Tried to contact plane parking using email and a phone number I eventually found online.... phone wouldn't connect! Contacted Edinburgh Airport direct via email who sorted this for me within a few hours. Reimbursed next day if the £180. Absolute disgrace...”
“Arrived @2.30 am to be told no busses we’re running & on our return to check out asked us for £535.00 after an argument with one of your staff we were told we were in the wrong car park. Angry was an understatement on my experience.I will be looking for a discount on my next stay with you!!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I found my most recent experience of Plane Parking to be very very expensive - (2-3 times more this time around for a week's parking than I would normally pay).
I have traditionally tended to fly from Edinburgh over Glasgow due to the more reasonable parking costs at Edinburgh. If this is a sign of things to come, I will be going back to flying from Glasgow at this rate.”
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“My wife has walking difficult next to no disabled spaces so parking can be quite a bit away from bus stops. Put my ticket in on leaving and was told I owed £250. Guy on intercom sorted it but last thing we needed after very long day coming home.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was great at first, prepaid about 40 for
a week's parking, expresss bus to and from airport with no problems. All good .. until I put the ticket I to the exit gate and a sign flashed up requesting £181 to be paid before I could exit.. so I parked the car and had to use the intercom twice to try get help. Finally the second assistant told me to just go. So be careful!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Edinburgh Airport - Having broken my leg and my wife having to carry all the luggage, we didn’t feel the drivers were very helpful, and didn’t offer my wife assistance.
The bus drop off point for Plane Parking at the east end of airport is further away from airport terminus building. Other parking providers provide a stop off at the terminus door, at the west end, which would have been helpful when it was raining and I was on crutches.
When returning, the bus driver didn’t suggest dropping us off at our car which was about 120m from the stop, which would have helped considerably.
Not very impressed. Sorry, but unlikely to use your service again. I think your drivers could benefit from gaining some interpersonal skills training, and learn to read and respond to the situation.”
Thank you for your review.
We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times,
I would like to apologise and I will pass this over to the relevant team.
Kind regards,
Customer Support Team
“To far from the airport and for a big car park there is only 2 bus stops. One of the exit barriers would not accept my ticket to get out so had to reverse and use the other one.”
“We arrived back at Edinburgh airport. There was a huge queue in the rain for the shuttle bus which didnt arrive for 25 minutes. My understanding was that Plane Parking knew all the flight numbers and should know if there are lots of people waiting. This experience makes it unlikely I would use this service again.”
Thank you for your review. Our shuttle bus does usually run every 12 minutes 24 hours per day however delays can occur if there are issues during it's journey between the car park and bus stop.
Kind regards,
Customer Support Team
“Unable to change entry/exit times due to flight change without cancelling and having to rebook parking at over 3 times the price! Ended up cancelling!”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind Regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
