Plane Parking Reviews

Name: Plane Parking
Rating: 4.44

4.4 Rating 14,817 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could do with some help from driver at times. Also at the barrier on the way out they said I had not paid this also happened to my son two months before a bit strange I think . You could do with more light so you could see the intercom button”

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Posted 5 years ago

“Not very well signposted .we spent over an hour trying to find it at 4 in the morning and nobody was about to help us .When we eventually found it only waited a few minutes for bus which was very good”

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Posted 5 years ago

“The parking was good value and buses from car park frequent and efficient. Unfortunately the directions and signage are not clear enough. Travelling at 5 am looking for plane parking signage there were two earlier plane parking car parks that I could not enter and had to stop and ask someone. Unnecessarily stressful.”

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Posted 5 years ago

“Number plate wouldn’t read. Perhaps due to the driving rain. Waited 10-15 minutes for a response from staff on intercom. Similar problem for others. Communication from company with regards confirmation of parking, where parking is and procedure for arriving and departing car park is extremely poor. Price for the facility is excellent, if the procedure was simpler and communication was better I would suggest the service to anyone.”

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Posted 5 years ago

“Although technically within the bounds of Edinburgh airport, other independent sites are closer to the terminal. Only two bus-stops mean fair walk to/from your car and if in rainy weather like Sunday 8/12/19 when we returned from somewhere in the Medierranean, you will need to pack wet-suits too.”

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Posted 5 years ago

“I have used Plane Parking several times in the past and been very pleased with the facility and service. The new larger car park and direct bus service promised to be even better. However, this trip, when it came to leaving the car park, my pre-paid booking wasn’t recognised when leaving. I had to go back to the pay point at one of the bus stops and call up the parking office. They did however, find my booking and modify my ticket, so I could leave the car park without further payment. Fortunately I was the only person leaving the car park at this time. Otherwise, the inconvenience could have been more significant and affected more people.”

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Posted 5 years ago

“The car park is now much further out than before and on arrival back at the airport we waited nearly an hour on the bus and were given conflicting information about what stand we should be at.”

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Posted 5 years ago

“To far away for "on site parking" Not clear where to take the bus back to the parking lot”

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Posted 5 years ago

“booked and paid for on-line but on exit my ticket said £60 to pay. managed to talk to operator who sorted it out. get your number plate recog working please. bus drivers very helpfull.”

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Posted 5 years ago

“Arrival no problem as we had pre booked and been upgraded to the Long Stay and we received our ticket with our car registration on it, a different story on the way out when the barrier didn't go up and were asked to pay £194, it was resolved after a few minutes but still shouldn't have happened.”

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Posted 5 years ago

“Badly signposted, ended up in wrong car park, had to pay £3 to get out, on returning from holiday bus dropped us off in wrong part of car park and had to walk across car park to get to office, not too good at 3 in the morning”

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Posted 5 years ago

“I use plane parking 3/4 times a year but they changed the way you park this year, which I was unaware of so on my return it said I had to pay £194!! I pressed the bell and suggested there had been a mistake, I was confronted with rudeness and intimidation to park my car and come back to terminal even though I had already been delayed and been on a 5 hour flight and had kids to get home too, was expected to pay more money for an honest mistake. Eventually barrier was lifted. Never had a problem before but this left me feeling anxious and distressed and not sure I will use again in future.”

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Posted 6 years ago

“Continually always seems to be a problem wih a prepaid booking,machine asks for money owed,having to call for help giving your booking number name etc,I have had enough, not booking with them again!”

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Posted 6 years ago

“flight home was 2 hours late, meaning I was about an hour late on my time leaving plane parking. I put my card in the exit machine and it asked me for an extra £101 , roughly 3 times what I had paid for the week. Sorted on the intercom but the gentleman was not friendly and offered no explanation as to why this ridiculous amount was asked for”

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Posted 6 years ago

“Prices not much cheaper nowadays. Use to be a big difference when Plane parking started. Last minute parking in particular.”

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Posted 6 years ago

“My car was not ready for my return. I had to collect it myself. I believe that it was supposed to be ready for me. I would have been cheaper parking and collecting it myself.”

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Posted 6 years ago

“This was so complicated and not what I needed before and after a flight. The address was difficult to find for my sat nav as it wasn’t on my booking or on their website. When I arrived the car park was full so I was sent somewhere else with unhelpful instructions. When I arrived there I parked my car and only because I went to check with someone everything was ok I found out I should be somewhere else or I would have been charged again in returning by another company. The guys were nice that I handed my keys too. On returning there wasn’t clear instructions on where to find my car again and the bus driver had no idea. I was travelling alone with a 2 year old so this was all pretty unnecessarily complicated. If the conpany would just make some effort to improve the instructions on arrival and departure things would be much less stressful. On the plus side it is cheap.”

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Posted 6 years ago

“Very disappointed that when I put ticket in exit I was facing £340 bill. This has happend twice now and buttons are not visable in the dark and heavy rain to get help. Not happy with your service John MacLeod arrevore@yahoo.co.uk”

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Posted 6 years ago

“I struggled to get out of the car park as the attendant insisted that I pay £50 even when I told him that I had prepaid.”

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Posted 6 years ago

“Directions and parking was fine, but the procedure for entering and exiting was not detailed. to enter you must take a ticket so the barrier raises, and when the ticket is inserted to exit it refuses and was told to pay £140. you must press the info button to speak to an attendant and give booking ref No and surname. if you have pre-paid don't pay again.”

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Posted 6 years ago

Plane Parking is rated 4.4 based on 14,817 reviews