I use plane parking 3/4 times a year but they changed the way you park this year, which I was unaware of so on my return it said I had to pay £194!! I pressed the bell and suggested there had been a mistake, I was confronted with rudeness and intimidation to park my car and come back to terminal even though I had already been delayed and been on a 5 hour flight and had kids to get home too, was expected to pay more money for an honest mistake. Eventually barrier was lifted. Never had a problem before but this left me feeling anxious and distressed and not sure I will use again in future.