Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful, beautiful tree. :) Better than I could have imagined. Does not suffer needle drop to the extent suggested by your website.”

Helpful Report

Posted 56 years ago

“The delivery itself was great. \n\nHowever, I must say that I am overall disappointed with the quality of the tree I received. It was already quite dry when delivered, and not very fragrant at all. It barely made it until Christmas! The only reason i did not ask for a replacememnt was because we had already put all of the ornaments on.”

Helpful Report

Posted 11 years ago

“Excellent Service! \nDelivered on time & with a smile.”

Helpful Report

Posted 12 years ago

“We've had a tree from you for a few years now always great but this years one fantastic was delivered early with a smile best tree we've had so far thank you”

Helpful Report

Posted 12 years ago

“The guys were excellent - efficient and professional.”

Helpful Report

Posted 12 years ago

“best proportioned tree we have ever had”

Helpful Report

Posted 20 years ago

“Polite, friendly and prompt service. Extremely happy.”

Helpful Report

Posted 56 years ago

“Tree exceeded our expectations! It's stunning!”

Helpful Report

Posted 56 years ago

“very good.”

Helpful Report

Posted 13 years ago

“Best shaped tree I've ever had!”

Helpful Report

Posted 14 years ago

“tree was gorgeous”

Helpful Report

Posted 56 years ago

“I was disapppointed as I ordered 2 bunches of holly but was given 2 sprigs.I told the driver but he was only able to give me another sprig & a bunch of mistletoe.”

Helpful Report

Posted 12 years ago

“Another excellent tree. Thank you.”

Helpful Report

Posted 56 years ago

“NICE TREE AND SHAPE”

Helpful Report

Posted 56 years ago

“Worst customer service ever.”

Helpful Report

Posted 12 years ago

“Guys were super. Fast, clean and polite :)”

Helpful Report

Posted 56 years ago

“The arrival and erection of the tree was done quickly and efficiently. The removal of the tree was expertly done and I was most impressed that the guys cleaned up all the pines before they left. Thank you very much.”

Helpful Report

Posted 12 years ago

“great service”

Helpful Report

Posted 12 years ago

“dafdas ds\nga\nds \ngdsga”

Helpful Report

Posted 56 years ago

“a s\nagsd\n gsad\ng sa\n gsag asfg sag sag sag”

Helpful Report

Posted 56 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews